Hard Disk Drives

QuickSpecs
HPE Hard Disk Drives
Service and Support
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Service and Support
HPE Technology Services for Industry Standard Servers
HPE Technology Services delivers confidence, reduces risk and helps customers realize agility and
stability powered by a rich portfolio of consulting and support services designed to add value to our
core products and solutions connect to Hewlett Packard Enterprise to help prevent problems and solve
issues faster. Our support technology lets you to tap into the knowledge of millions of devices and
thousands of experts to stay informed and in control, anywhere, any time.
Protect your business beyond warranty with HPE Support Services
HPE support services offer complete care and support expertise with committed response choices that
are designed to meet your IT and business needs.
NOTE: HPE Hard drives are covered under the HPE Pointnext /Service Contract applied to the HPE
ProLiant Server. No separate HPE Pointnext s need to be purchased.
Connect your devices to
HPE
Unlock all of the benefits of your technology investment by connecting your products to Hewlett
Packard Enterprise. Achieve up to 77%1 reduction in down time, near 100%2 diagnostic accuracy and a
single consolidated view of your environment. By connecting, you will receive 24x7monitoring, pre-
failure alerts, automatic call logging, and automatic parts dispatch. HPE Proactive Care Service and HPE
Datacenter Care Service customers will also benefit from proactive activities to help prevent issues and
increase optimization.
All of these benefits are already available to you with your server storage and networking products,
securely connected to HPE support.
1. IDC Whitepaper
2. HPE CSC Reports 2014-2015
HPE Support Center
Personalized online support portal with access to information, tools and experts to support HPE
business products. Submit support cases online, chat with Hewlett Packard Enterprise experts, access
support resources or collaborate with peers. Learn more
https://support.hpe.com/hpesc/public/home
HPE Support Center Mobile App allows you to resolve issues yourself or quickly connect to an agent for
live support. Now, you can get access to personalized IT support anywhere, anytime.
HPE Insight Remote Support and HPE Support Center are available at no additional cost with a Hewlett
Packard Enterprise warranty, HPE Support Services or HPE contractual support agreement.
NOTE: HPE Support Center Mobile App above is subject to local availability.
Parts and materials
Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to
maintain the covered hardware product in operating condition, including parts and materials for
available and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum usage
limitations as set forth in the manufacturer's operating manual, product quick-specs, or the technical
product data sheet will not be provided, repaired, or replaced as part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by Hewlett Packard Enterprise due to malfunction.