Intel® Server System R1000JP Family Service Guide A Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/Products Order Number: G68266-003
Disclaimer Disclaimer Information in this document is provided in connection with Intel® products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document.
Safety Information Safety Information Important Safety Instructions Read all caution and safety statements in this document before performing any of the instructions. See also Intel® Server Boards and Server Chassis Safety Information on the Intel® Server Deployment Toolkit 3.0 CD and/or at http://www.intel.com/support/motherboards/server/sb/cs-010770.htm. Wichtige Sicherheitshinweise Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor Sie eine der Anweisungen ausführen.
Warnings Warnings Heed safety instructions: Before working with your server product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide.
Preface Preface About this Manual This manual is written for system technicians who are responsible for troubleshooting, upgrading, and repairing this server system. This document provides a brief overview of the features of the server board/chassis, a list of accessories or other components you may need, troubleshooting information, and instructions on how to add and replace components on the Intel® Server System R1000JP family products. For the latest revision of this manual, go to http://www.intel.
Preface Table 2.
Table of Contents Table of Contents Safety Information ............................................................................................... iii Preface ................................................................................................................. v 1 Server System Features .................................................................................... 1 Server System Feature Overview .........................................................................................
Table of Contents Installing Double Width PCIe Add-in Card .................................................................... 35 Installing the Intel® RMM4 Lite....................................................................................... 36 Installing the Intel® Storage Upgrade Key ................................................................................... 36 Installing the Intel® Storage Upgrade Key .....................................................................
List of Figures List of Figures Figure 1. Intel® Server System R1000JP Family (8 * 2.5” HDDs) ................................................. 1 Figure 2. Intel® Server System R1000JP Overview R1304JP4GS as demonstrated) .................. 4 Figure 3. Front View of Intel® Server System R1304JP4 with 4x3.5" HDD bays .......................... 4 Figure 4. Front View of Intel® Server System R1208JP4 with 8x2.5" HDD bays .......................... 4 Figure 5.
List of Figures Figure 48. Installing a PCI Adapter to PCI Riser 1 Assembly ...................................................... 33 Figure 49. Installing IO Module..................................................................................................... 34 Figure 50. Installing IO module..................................................................................................... 34 Figure 51. Installing Assembly to Riser .................................................................
List of Tables List of Tables Table 1. Intel® Server System R1000JP family product list ......................................................................... v Table 2. Server System References.............................................................................................................. vi Table 3. Intel® Server System R1000JP Feature Summary .......................................................................... 1 Table 4. Hard Disk Drive Options ....................................
List of Tables
Server System Features 1 Server System Features This chapter briefly describes the main features of the Intel® Server System R1000JP family. This includes illustrations of the products, a list of the server system features, and diagrams showing the location of important components and connections on the server systems. Figure 1. Intel® Server System R1000JP Family (8 * 2.5” HDDs) Server System Feature Overview Table 3 summarizes the features of the server systems. Table 3.
Server System Features Feature Description Four memory channels, two DIMM slots per channel. DDRIII standard I/O voltage of 1.5V (all speed) and DDRIII Low Voltage of 1.35V (1333MT/s or below). Chipset on each Compute Node Intel® C600-A chipset with support for optional Storage Upgrade Keys. Compute Node External I/O connections DB-15 Video connectors. Four RJ-45 Network Interface for 10/100/1000 LAN. One stacked two port USB 2.0 (Port 0/1) connectors.
Server System Features Feature Description Intel® RAID C600 Upgrade Key support providing optional expanded SATA/SAS RAID capabilities. Server Management Power Supply Options 750W AC Power Supply, 80 plus Platinum with PFC configuration. Chassis SKU: R1304JP4GS/R1208JP4GS. 450W ACRedundant Power Support, 80 plus platinum with PFC. Chassis SKU: R1304JP4OC/R1208JP4OC. 450W DCRedundant Power Support, 80 plus platinum with PFC. Chassis SKU: R1304JP4TC/R1208JP4TC.
Server System Features Server System Components This section helps you identify the components of your server system. If you are near the system, you can also use the Quick Reference Label provided on the inside of the chassis cover to assist in identifying components. The R1000JP family has four compute nodes in the chassis. The whole system view is as below (with top cover removed). Figure 2.
Server System Features Front Panel The system contains one control panel. Label Description Label Description A System ID Button w/Integrated LED F System Status LED B NMI Button (recessed, tool required for use) G Power Button w/Integrated LED C NIC-1 Activity LED H Hard Drive Activity LED D NIC-3 Activity LED I NIC-4 Activity LED E System Cold Reset Button J NIC-2 Activity LED Figure 5. Front View of Intel® Server System R1208JP4 with 8x2.5" HDD bays Back Panel Figure 6.
Server System Features Server Board Components A 6 system fans K Storage upgrade key U 5V standby LED AE Internal USB B 8 DIMM sockets L Riser slot 2 V ID LED AF HDD LED Header C CPU socket M Riser Slot 3A W Internal Video connector AG Two 6Gbps SATA ports D Four 3Gbps SATA ports N Two external rear USBs X IPMB AH HDD LED E HSBP I2C O Diagnostic LED Y Chassis intrusion AI Battery F SGPIO P 4 NIC 1Gbe ports Z TPM connector AJ Front panel connector G TypeA US
Server System Features Intel® Light-Guided Diagnostics A B Diagnostic LED Group System Status LED C D 5V Standby LED ID LED Figure 8. Intel® Light-Guided Diagnostic LEDs - Server Board The server system contains the following diagnostic LEDs, each providing the following functions: 1. Section A – POST Code Diagnostic LEDs on the server board change color or state (off, green, red, and amber) according to the POST sequence. 2.
Server System Features System Jumpers Jumper Name Jumper Position Mode of Operation Note J2B1: ME Force Update 1-2 Normal Normal mode 2-3 Update ME in force update mode J2B4: BMC Force Update jumper 1-2 Normal Normal mode 2-3 Update BMC in force update mode J2B6: Password Clear 1-2 Normal Normal mode, password in protection 2-3 Clear Password BIOS password is cleared J2B3: BIOS Recovery Mode 1-2 Normal Normal mode 2-3 Recovery BIOS in recovery mode J2B2: CPLD Update 1-2 N
Server System Features Jumper Name Jumper Position 2-3 J2B5: BIOS Default Mode of Operation Note Update 1-2 Normal Normal mode 2-3 Clear BIOS Settings BIOS settings are reset to factory default Figure 9. Configuration Jumpers Hard Disk Drive Carriers The Intel® Server System R1000JP ships in two different basic SKUs, and with different maximum number of hard disk drives, see below table for details: Table 4.
Server System Features A B C D Power Connector SGPIO Connector I2C Connector SATA Connectors Figure 12. 4 x 3.5-inch Hard Drive Backplane Components (Rear View) 8 x 2.5-inch Hard Drive Backplane A SAS/SATA Hot-swap Connectors Figure 13. 8 x 2.5-inch Hard Drive Backplane Components (Front View) A B C Power Connectors Mini-SAS Connectors I2C Connector Figure 14. 8 x 2.
Server System Features It also provides Remote KVM Redirection and USB Media Redirection allowing USB devices attached to the remote system to be used on the managed server.
Hardware Installations and Upgrades 2 Hardware Installations and Upgrades Before You Begin Before working with your server product, pay close attention to the Safety Information on page iii at the beginning of this manual. Note: Whenever you service the system, you must first power down the server and unplug all peripheral devices and the AC power cord.
Hardware Installations and Upgrades Figure 15.
Hardware Installations and Upgrades Figure 16.
Hardware Installations and Upgrades Figure 17.
Hardware Installations and Upgrades Figure 18.
Hardware Installations and Upgrades Figure 19.
Hardware Installations and Upgrades Figure 20. Cable Routing for R1208JP4TC Removing and Installing the Front Bezel Removing the Front Bezel If your system includes a front bezel, follow these steps to remove the front bezel: 1. Unlock the bezel if it is locked.
Hardware Installations and Upgrades 2. Remove the left end of the front bezel from the rack handle (see letter A). 3. Rotate the front bezel anticlockwise to release the latches on the right end from the rack handle (see letter B). Figure 21. Removing the Front Bezel Installing the Front Bezel Note: Before installing the bezel, you must install the rack handles. 1. Lock the right end of the front bezel to the rack handle (see letter A). 2.
Hardware Installations and Upgrades unplug all peripheral devices and the power cable(s). Note: A non-skid surface or a stop behind the server system may be needed to prevent the server system from sliding on your work surface. 1. Observe the safety and ESD precautions at the beginning of this book. 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Disconnect the power cord. 4. Remove the screws (see letter A). 5. Slide cover back and lift upward (see letter B).
Hardware Installations and Upgrades Figure 24. Installing the System Cover Fan Connections Use the figures below to determine the proper fan connections. Figure 25.
Hardware Installations and Upgrades Figure 26. Connecting the Fan Power Cables to the Mother Board Always Intel® Server System R1304JP4OC, R1208JP4OC, R1304JP4TC, and R1208JP4TC have four fans from FAN1 to FAN4. Intel® Server System R1304JP4GS and R1208JP4GS have five fans from FAN1 to FAN5 as shown. Removing and Installing the Air Duct Always operate your server system with the air duct in place. The air duct is required for proper airflow within the server system.
Hardware Installations and Upgrades Figure 27. Removing the Air Duct Installing the Air Duct Align the two holes on the air duct with the alignment pins on the chassis and install the air duct into place. Figure 28.
Hardware Installations and Upgrades Removing and Installing Processor The heatsink has thermal interface material (TIM) on the underside of it. Use caution so that you do not damage the thermal interface material. Use gloves to avoid sharp edges. Removing Processor Heatsink The heatsink is attached to the server board/processor socket with captive fasteners. Using a #2 Phillips* screwdriver, loosen the four screws located on the heatsink corners in a diagonal manner using the following procedure: 1.
Hardware Installations and Upgrades 2. Avoid moving around unnecessarily. Caution 3: Protective socket cover needs to be removed for proper cooling of the processor; failure to remove the cover could result in damage to the system. 1. Open the Socket Lever. Push the level handle down and away from the socket to release it (see letter A). Rotate the lever open all the way (see letter B). Figure 30. Installing Processor – Open the Socket Lever 2. Open the Load Plate.
Hardware Installations and Upgrades Figure 32. Installing Processor – Install the Processor Note: The underside of the processor has components that may damage the socket pins if installed improperly. Processor must align correctly with the socket opening before installation. DO NOT DROP the processor into the socket! 4. Press the protective cover to remove it from the load plate. Close the Load Plate and Socket Lever. Figure 33. Installing Processor – Remove the Cover 5.
Hardware Installations and Upgrades 6. With your finger, push down on the load plate lever as shown. Close the socket lever and ensure that the load plate tab engages under the socket lever when fully closed. Figure 35. Installing Processor – Latch the Locking Lever Installing Processor Heatsink(s) 1. Remove the protective film on the TIM if present (see letter A). 2. Align heatsink fins to the front and back of the chassis for correct airflow. Airflow goes from front-to-back of chassis (see letter B).
Hardware Installations and Upgrades Figure 36. Installing Processor Heatsinks Installing and Removing Memory Installing Memory 1. Locate the DIMM sockets. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position (see letter A). 2. Holding the DIMM by the edges, remove it from its anti-static package. Position the DIMM above the socket. Align the notch on the bottom edge of the DIMM with the key in the DIMM socket (see letter B). 3.
Hardware Installations and Upgrades Figure 37. Installing Memory Removing Memory 1. Locate the DIMM sockets. Gently spread the retaining clips at each end of the socket. The DIMM lifts from the socket. 2. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static package. Installing and Removing Hot-swap Hard Drive Caution: If you do not install all the drives, empty drive bays must be occupied by carriers with plastic drive blank provided to maintain proper system cooling.
Hardware Installations and Upgrades Figure 39. Installing Hard Disk Drive – Removing the screws 3. Install the 3.5” hard disk drive using the same four screws as shown (see letter D). Figure 40. Installing Hard Disk Drive – assembling 3.5” HDD 4. With the lever open, insert the hard disk drive assembly into the chassis (see letter E). Push in the lever to lock it into place (see letter F). Figure 41. Installing Hard Disk Drive – Inserting 3.5" HDD assembly Installing a Hard Disk Drive into 2.
Hardware Installations and Upgrades Figure 42. Installing Hard Disk Drive - Inserting 2. Remove the four screws securing the plastic drive blank from the 2.5" HDD carrier and install the 2.5" HDD with screws shown in below drawing. Figure 43. Installing Hard Disk Drive – Installing 2.5" HDD to Carrier 3. Insert the hard drive using the four screws as shown. Figure 44. Installing Hard Disk Drive – Installing 2.
Hardware Installations and Upgrades 4. With the lever open, insert the hard disk drive assembly into the chassis and push in the lever to lock it into place (See letter F). Figure 45. Installing Hard Disk Drive – Inserting 2.5" HDD Assembly Installing and Removing the PCIe Riser Assembly On Riser Slot 1 Installing the PCI Riser Assembly and add-in card 1. Remove the riser with the bracket by removing screws in letter A. Figure 46. Removing the Riser with Bracket 2.
Hardware Installations and Upgrades Figure 47. Installing Riser 1 Assembly 3. Plug in the assembly to riser slot on baseboard (see letter A) and fasten the screw (letter B). Figure 48. Installing a PCI Adapter to PCI Riser 1 Assembly On Riser Slot 2 Installing IOM riser and carrier assembly The IOM riser and carrier assembly are provided as optional accessory. This assembly provides the support to Intel® RMM4 dedicated NIC port and IO module. 1. Install IO module to IOM carrier using screw in letter A.
Hardware Installations and Upgrades Figure 49. Installing IO Module 2. Fasten the screws to the carrier board. Figure 50. Installing IO module 3. Install the whole bracket to IOM riser slot indicated by letter C. Then install rear panel indicated by letter D. Figure 51. Installing Assembly to Riser 4. Fastening the assembly to chassis (letter F) with two screws in letter E.
Hardware Installations and Upgrades Figure 52. Fastening the Assembly in Chassis On Riser Slot 3 Installing Double Width PCIe Add-in Card In Intel® Server System R1304JP4OC, R1304JP4TC, R1208JP4OC, and R1208JP4TC, it supports two connectors to support 2xPCIe III x8 slots. In Intel® Server Systems R1304JP4GS and R1208JP4GS, it supports two connectors to support 1xPCIe III x16 slot. 1. Loosen the screw and remove the plate. 2. Install double width PCIe add-in card until it sits in the riser connector, 3.
Hardware Installations and Upgrades Installing the Intel® RMM4 Lite Locate the RMM4 Lite connector next to RISER SLOT_2, carefully pick up the Intel® RMM4 Lite module, match the alignment pin of the module and the connector on server board, and press to install. Figure 54. Installing the Intel® RMM4 Lite Installing the Intel® Storage Upgrade Key Installing the Intel® Storage Upgrade Key The server board supports various Intel® Storage Upgrade Keys for different storage configuration.
Hardware Installations and Upgrades Figure 55. Installing the Intel® Storage Upgrade Key Installing and Removing the Fan Removing the Fan set 1. Disconnect the Fan cable. 2. Remove Fan set from dock. Figure 56. Removing the Fan Installing the Fan set 1. Place the Fan set into dock. 2. Connect the Fan set cable to connector on the motherboard.
Hardware Installations and Upgrades Figure 57. Installing the Fan Installing and Removing the 2.5" Backplane Board Removing the 2.5" Backplane board 1. Remove the screws to release the the backplane from chassis. 2. Straightly lift up the backplane board to remove from the chassis holder. Figure 58. Removing the 2.5" Backplane Board Installing the 2.5" Backplane board 1. Place the backplane board into the clamps on chassis base. 2. Secure the backplane board with screws (see letter C).
Hardware Installations and Upgrades Figure 59. Align the Backplane to the Clamps on the Chassis Base Installing and Removing the 3.5" Backplane Board Removing the 3.5" Backplane board 1. Disconnect all cables from the backplane board. 2. Remove the three screws to release the backplane board from chassis. 3. Lift the backplane board straight up to remove from the chassis holder. Figure 60. Removing the 3.
Hardware Installations and Upgrades Installing the 3.5" Backplane board 1. Place the backplane board into the clamps on chassis base. 2. Secure the backplane board with three screws. 3. Reconnect all cables to the backplane. Figure 61. Installing the 3.5" Backplane Board Installing and Removing the Power Distribution Board Removing the PDB 1. Remove top cover and power supply units from chassis. 2. Remove power cables and PMBus* cable between PDB and backplane. 3.
Hardware Installations and Upgrades Figure 62. Removing the PDB Installing the PDB 1. Remove top cover and power supply units from chassis. 2. Install the PDB first and secure with four screws. Figure 63. Installing the PDB 3. Connect the power cables and PMBus cable to PDB. 4. Close top cover and install power supply units.
Hardware Installations and Upgrades Replacing the Backup Battery The lithium battery on the server board powers the RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the date and time) may be wrong. Contact your customer service representative or dealer for a list of approved devices. Warning: Danger of explosion if battery is incorrectly replaced.
Hardware Installations and Upgrades Slides Components: A- Front bracket; B- outer member; C- rear bracket; D- inner member; E- Safety locking pin; F- Release button. 2. Install slides to rack. Align brackets to desired vertical position on rack and insert fasteners. Move the ball retainer to the front of slides. Figure 65. Installing Slides to the Rack 3. Install the inner members to chassis.
Hardware Installations and Upgrades Figure 66. Installing Inner Member to the Chassis 4. Install chassis to fixed slides. Pull the release button in the inner member to release the lock and allow the chassis to close.
Appendix A: Technical Reference 3 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which is used to change server configuration defaults. You can run BIOS Setup with or without an operating system being present. Starting Setup To enter the BIOS Setup using a keyboard (or emulated keyboard); press the function key during boot time when the OEM or Intel® logo is displayed.
Server Utilities Key Option Description - Change Value The minus key on the keypad is used to change the value of the current item to the previous value. This key scrolls through the values in the associated pick list without displaying the full list. + Change Value The plus key on the keypad is used to change the value of the current menu item to the next value. This key scrolls through the values in the associated pick list without displaying the full list.
Appendix A: Technical Reference The Help Text entry is the actual text which appears on the screen to accompany the item when the item is the one in focus (active on the screen). The Comments entry provides additional information where it may be helpful. This information does not appear on the BIOS Setup screens. Information enclosed in angular brackets (< >) in the screen shots identifies text that can vary, depending on the option(s) installed.
Server Utilities Categories (Top Tabs) 2nd Level Screens 3rd Level Screens Security Screen (Tab) Server Management Screen (Tab) Console Redirection System Information BMC LAN Configuration Boot Options Screen (Tab) CDROM Order Hard Disk Order Floppy Order Network Device Order BEV Device Order Add EFI Boot Option Delete EFI Boot Option Boot Manager Screen (Tab) Error Manager Screen (Tab) Save and Exit Screen (Tab) 48 ® Intel Server System R1000JP Family Service
Appendix A: Technical Reference Appendix A: Technical Reference System Environmental Specifications The following table defines the system level operating and non-operating environmental limits. Table 8. System Environmental Limits Summary Parameter Limits Operating Temperature +10°C to +35°C with the maximum rate of change not to exceed 10°C per hour Non-Operating Temperature -40°C to +70°C Non-Operating Humidity 90%, non-condensing at 35°C Acoustic noise Sound power: - 3.5" HDD SKU: 6.
Appendix B: Regulatory and Compliance Information Appendix B: Regulatory and Compliance Information Please refer to the Server Products Regulatory and Safety document for the product regulatory compliance reference. The document can be downloaded from http://www.intel.com/p/en_US/support/server/.
Appendix C: LED Decoder Appendix C: LED Decoder During the system boot process, the BIOS executes a number of platform configuration processes, each of which is assigned a specific hex POST code number. As each configuration routine is started, the BIOS displays the POST code to the POST Code. Diagnostic LEDs found on the back edge of the server board. To assist in troubleshooting a system hang during the POST process, the Diagnostic LEDs can be used to identify the last POST process to be executed.
Appendix C: LED Decoder The LEDs are decoded as follows: Table 9. POST Progress Code LED Example Upper Nibble LEDs Lower Nibble LEDs MSB LSB LEDs Status LED #7 LED #6 LED #5 LED #4 LED #3 LED #2 LED #1 LED #0 8h 4h 2h 1h 8h 4h 2h 1h ON OFF ON OFF ON ON OFF OFF 1 0 1 0 1 1 0 0 Results Ah Ch • Upper nibble bits = 1010b = Ah; • Lower nibble bits = 1100b = Ch; The two are concatenated as Ach. Table 10.
Appendix C: LED Decoder Diagnostic LED Decoder 1 = On, 0=Off Checkpoint Upper Nibble Lower Nibble Description MSB LED LSB 8h 4h 2h 1h 8h 4h 2h 1h #7 #6 #5 #4 #3 #2 #1 #0 0x24h 0 0 1 0 0 1 0 0 Programming timing parameters in the memory controller 0x25h 0 0 1 0 0 1 0 1 Configuring memory parameters in the memory controller 0x26h 0 0 1 0 0 1 1 0 Optimizing memory controller settings 0x27h 0 0 1 0 0 1 1 1 Initializing memory, such as ECC in it 0x28
Appendix C: LED Decoder Diagnostic LED Decoder 1 = On, 0=Off Checkpoint Upper Nibble Lower Nibble Description MSB LED LSB 8h 4h 2h 1h 8h 4h 2h 1h #7 #6 #5 #4 #3 #2 #1 #0 0xA5h 1 0 1 0 0 1 0 1 QPI Initialization 0xA6h 1 0 1 0 0 1 1 0 QPI Initialization 0xA7h 1 0 1 0 0 1 1 1 QPI Initialization 0xA8h 1 0 1 0 1 0 0 0 QPI Initialization 0xA9h 1 0 1 0 1 0 0 1 QPI Initialization 0xAAh 1 0 1 0 1 0 1 0 QPI Initialization 0xABh 1 0
Appendix C: LED Decoder Diagnostic LED Decoder 1 = On, 0=Off Checkpoint Upper Nibble Lower Nibble Description MSB LED LSB 8h 4h 2h 1h 8h 4h 2h 1h #7 #6 #5 #4 #3 #2 #1 #0 0xB8h 1 0 1 1 1 0 0 0 Memory Initialization of Integrated Memory Controller 0xB9h 1 0 1 1 1 0 0 1 Memory Initialization of Integrated Memory Controller 0xBAh 1 0 1 1 1 0 1 0 Memory Initialization of Integrated Memory Controller 0xBBh 1 0 1 1 1 0 1 1 Memory Initialization of Integ
Appendix C: LED Decoder Diagnostic LED Decoder 1 = On, 0=Off Checkpoint Upper Nibble Lower Nibble Description MSB LED LSB 8h 4h 2h 1h 8h 4h 2h 1h #7 #6 #5 #4 #3 #2 #1 #0 0xA4h 1 0 1 0 0 1 0 0 QPI Initialization 0xA5h 1 0 1 0 0 1 0 1 QPI Initialization 0xA6h 1 0 1 0 0 1 1 0 QPI Initialization 0xA7h 1 0 1 0 0 1 1 1 QPI Initialization 0xA8h 1 0 1 0 1 0 0 0 QPI Initialization 0xA9h 1 0 1 0 1 0 0 1 QPI Initialization 0xAAh 1 0
Appendix C: LED Decoder Diagnostic LED Decoder 1 = On, 0=Off Checkpoint Upper Nibble Lower Nibble Description MSB LED LSB 8h 4h 2h 1h 8h 4h 2h 1h #7 #6 #5 #4 #3 #2 #1 #0 Controller 0xB8h 1 0 1 1 1 0 0 0 Memory Initialization of Integrated Memory Controller 0xB9h 1 0 1 1 1 0 0 1 Memory Initialization of Integrated Memory Controller 0xBAh 1 0 1 1 1 0 1 0 Memory Initialization of Integrated Memory Controller 0xBBh 1 0 1 1 1 0 1 1 Memory Initializati
Appendix C: LED Decoder Diagnostic LED Decoder 1 = On, 0=Off Checkpoint Upper Nibble Lower Nibble Description MSB LED LSB 8h 4h 2h 1h 8h 4h 2h 1h #7 #6 #5 #4 #3 #2 #1 #0 0x59h 0 1 0 1 1 0 0 1 Reserved for USB devices ATA/ATAPI/SATA 0x5Ah 0 1 0 1 1 0 1 0 Resetting SATA bus and all devices 0x5Bh 0 1 0 1 1 0 1 1 Detecting the presence of ATA device 0x5Ch 0 1 0 1 1 1 0 0 Enable SMART if supported by ATA device 0x5Dh 0 1 0 1 1 1 0 1 Reserved
Appendix C: LED Decoder Diagnostic LED Decoder 1 = On, 0=Off Checkpoint Upper Nibble Lower Nibble Description MSB LED LSB 8h 4h 2h 1h 8h 4h 2h 1h #7 #6 #5 #4 #3 #2 #1 #0 0x91h 1 0 0 1 0 0 0 1 Disabling the keyboard 0x92h 1 0 0 1 0 0 1 0 Detecting the presence of the keyboard 0x93h 1 0 0 1 0 0 1 1 Enabling the keyboard 0x94h 1 0 0 1 0 1 0 0 Clearing keyboard input buffer 0x96h 1 0 0 1 0 1 1 0 Reserved for keyboard 0x98h 1 0 0 1 0
Appendix C: LED Decoder Diagnostic LED Decoder 1 = On, 0=Off Checkpoint Upper Nibble Lower Nibble Description MSB LED LSB 8h 4h 2h 1h 8h 4h 2h 1h #7 #6 #5 #4 #3 #2 #1 #0 Removable Media 0xB8h 1 0 1 1 1 0 0 0 Resetting removable media device 0xB9h 1 0 1 1 1 0 0 1 Disabling removable media device 0xBAh 1 0 1 1 1 0 1 0 Detecting presence of a removable media device (SATA CDROM detection, and so forth) 0xBCh 1 0 1 1 1 1 0 0 Enabling/configuring a rem
Appendix C: LED Decoder Diagnostic LED Decoder 1 = On, 0=Off Checkpoint Upper Nibble Lower Nibble Description MSB LED LSB 8h 4h 2h 1h 8h 4h 2h 1h #7 #6 #5 #4 #3 #2 #1 #0 0xF2h 1 1 1 1 0 0 1 0 Early Platform Initialization 0xF3h 1 1 1 1 0 0 1 1 PEI Modules initialized Driver eXecution Environment (DXE) Core 0xE4h 1 1 1 0 0 1 0 0 Entered EFI driver execution phase (DXE) 0xE5h 1 1 1 0 0 1 0 1 Started dispatching drivers 0xE6h 1 1 1 0 0 1 1
Appendix D: Getting Help Appendix D: Getting Help If you encounter an issue with your server system, follow these steps to obtain support: 1. Visit the following Intel support web page at http://www.intel.com/p/en_US/support/server/. This web page provides 24x7 support when you need it to get the latest and most complete technical support information on all Intel® Enterprise Server and Storage Platforms. Information available at the support site includes: Latest BIOS, firmware, drivers, and utilities.
® Appendix E: Intel Server Issue Report Form Appendix E: Intel® Server Issue Report Form Issue Report Form (Rev 3.6) Note: Filling out this form completely is required for any escalation. Customer Contact Information: Customer Support Case#: Intel® Server Board or System: (Example: S1600JP, R1304JP4GS) Server Chassis: (Example R1000JP. If third-party chassis used, indicate make and model.
® Appendix E: Intel Server Issue Report Form Type Speed Spec Thermal Solution Processor 3 Processor 4 Thermal solution (Heatsink) examples: (1U, Passive w/air ducting, Active w/fan, and so on.
® Appendix E: Intel Server Issue Report Form Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so on): Manufacturer Model Type Size Firmware In Hot Swap Bay? Operating System Information (Example: RedHat* Enterprise Linux, Microsoft Windows Server 2003*, Service pack 1, OEM CD): Manufacturer: Version: Language version (English, Arabic, and Chinese (Simplified): Service Pack Level or Kernel Revision: Distribution (OEM/Retail): Intel® RAID Controller: (Example SRCU42E) RAID controller part num
® Appendix E: Intel Server Issue Report Form Troubleshooting tried: Steps to replicate the issue: 66 ® Intel Server System R1000JP Family Service Guide
® Appendix E: Intel Server Issue Report Form Issue impact statements: Do you have any potential Intel® system, or component purchases that this issue is holding up? If yes, please provide a brief description below. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description below.
