Technical Advisory

This Technical Advisory describes an issue which may or may not affect the customer’s product

Intel Technical Advisory TA1068

5200 NE Elam Young Parkway

Hillsboro, OR 97124

September 23, 2014

The Intel

Remote Management Module 4 (RMM4) Dedicated NIC for the

Intel

Server Board S2600JF/S2600WP/S1600JP4 encounters link down

issue or experiences high package loss rate under 1Gbps link

Description

Customers have observed abnormal link issues on Intel

Compute Module HNS2600JF/HNS2600WP/BBS1600JP4

with an RMM4 NIC module installed:

• Login attempt failures through the BMC remote management NIC port

• Timeout errors with ISO image transmissions during the media redirection

Root Cause

The network package loss rate on failed components is higher than 24.2%. The high package loss rate can lead to link

issues.

Corrective Action / Resolution

Intel recommends that customers update to the latest BMC 1.21.6593 revision, which will limit the highest link speed

of the dedicated management port to 100Mbps. This may result in a performance drop for the management port

when large-size files are transmitted with the media redirection function enabled. Customers should validate and test

using their normal network traffic to assess impact to their configuration.

Products Affected

The following Intel

Server Spare Products are potentially affected by this issue:

Product Name

Product Code

MM#

Intel

RMM4 IO Module carrier for HNS2600JF family

AXXRMM4IOM

918249

Intel

RMM4 IO Module carrier for HNS2600WP family

AXXRMM4IOMW

918304

Intel

RMM4 IO Module carrier for R1000JP4 family

A1UJPRMM4IOM

924114

Please contact your Intel Sales Representative if you require more specific information about this issue.

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This Technical Advisory describes an issue which may or may not affect the customer’s product Intel Technical Advisory TA1068 5200 NE Elam Young Parkway Hillsboro, OR 97124 September 23, 2014 The Intel® Remote Management Module 4 (RMM4) Dedicated NIC for the Intel® Server Board S2600JF/S2600WP/S1600JP4 encounters link down issue or experiences high package loss rate under 1Gbps link Description Customers have observed abnormal link issues on Intel® Compute Module HNS2600JF/HNS2600WP/BBS1600JP4 with an R
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