TA-1001-1: Inaccurate Ambient Temperature Readings

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Inaccurate ambient temperature readings reported with storage SKUs of the Intel® Server System R2000GZ/GL product family

This Technical Advisory describes an issue which may or may not affect the customer’s product

Intel Technical Advisory TA-1001-1

5200 NE Elam Young Parkway

Hillsboro, OR 97124

April 20, 2012

Inaccurate ambient temperature readings reported with storage SKUs

of the Intel

Server System R2000GZ/GL product family

Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise,

to any intellectual property rights is granted by this document. Except as provided in Intel's Terms and Conditions of Sale for such

products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of

Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any

patent, copyright or other intellectual property right. Intel products are not intended for use in medical, life saving, or life sustaining

applications. Intel may make changes to specifications and product descriptions at any time, without notice. The Intel products

described herein may contain design defects or errors known as errata which may cause the product to deviate from published

specifications. Current characterized errata are available on request.

Products Affected

The following system SKUs of the Intel

Server System R2000GZ/GL product family are affected by this issue.

Intel Product Code

TA #

Intel Product Code

TA #

R2224GZ4GCSAS

G52160-001

G46838-001

G52158-001

G52159-001

R2312GZ4GC4

G63767-001

G63761-001

G63765-001

G63766-001

R2224GZ4GC4

G63776-001

G63769-001

G63774-001

G63775-001

E2224GL4GC G46839-001

R2312GL4GS

G52114-001

G46829-001

G52112-001

G52113-001

E2312GL4GC G46830-001

R2312GZ4GCSAS

G52110-001

G46828-001

G52108-001

G52109-001

Problem Description

Intel received customer reports that server management software was reporting ambient air temperatures that were

~8ºC above the actual ambient air temperature.

Note that this is a server management software reporting issue only. Fan control and other embedded platform

management features are not affected by this issue.

Summary of content (2 pages)

PAGE 1
This Technical Advisory describes an issue which may or may not affect the customer’s product Intel Technical Advisory TA-1001-1 5200 NE Elam Young Parkway Hillsboro, OR 97124 April 20, 2012 Inaccurate ambient temperature readings reported with storage SKUs of the Intel® Server System R2000GZ/GL product family Information in this document is provided in connection with Intel products.
PAGE 2
Root Cause Intel has determined, that when illuminated, the storage front panel LEDs were affecting the ambient air readings of the thermal sensor mounted on the storage front panel board by ~8ºC above the actual ambient air temperature. Corrective Action / Resolution As a short term fix for this issue, Intel has released a new FRUSDR update which will load a modified ambient air thermal sensor SDR that compensates for the elevated temperature readings. The new FRUSDR (rev 1.