TA-999: Add-in video does not display unless onboard video is disabled

This Technical Advisory describes an issue which may or may not affect the customer’s product
Intel Technical Advisory TA-0999-1
5200 NE Elam Young Parkway
Hillsboro, OR 97124
May 11, 2012
Copyright © 2012 Intel Corporation. * Other names and brands may be claimed as the property of others.
ADD-IN VIDEO DOES NOT DISPLAY UNLESS ONBOARD VIDEO IS DISABLED
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Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent,
copyright or other intellectual property right. Intel products are not intended for use in medical, life saving, or life sustaining
applications. Intel may make changes to specifications and product descriptions at any time, without notice. The Intel products
described herein may contain design defects or errors known as errata which may cause the product to deviate from published
specifications. Current characterized errata are available on request.
Products Affected
The following Intel
®
Server Boards:
 Intel
®
Server Board S2600CP family
 Intel
®
Workstation Board W2600CR family
 Intel
®
Server Board S2600IP family
 Intel
®
Server Board S2600GZ/GL family
The following Intel
®
Server Systems:
 Intel
®
Server System P4000CP family
 Intel
®
Server System P4000IP family
 Intel
®
Workstation System P4000CR family
 Intel
®
Server System R1000GZ/GL family
 Intel
®
Server System P2000GZ/GL family
 Intel
®
Server System H2000JF family
 Intel
®
Server System H2000WP family
Description
The add-in video device may not display on the above mentioned Intel
®
Server/Workstation Boards and Systems after
upgrading the BIOS version to R01.02.0003, R01.02.0004 or R01.02.0006.
Root Cause
The existing output video policy in the above BIOS versions put the onboard video device as the 1
st
priority. The system
may not automatically switch the display to the add-in device unless onboard video is disabled.
Corrective Action / Resolution
This issue is planned to be fixed in a future BIOS release and will be implemented in the Intel factory product in the June
2012 timeframe. The new System Update Package (SUP) with new BIOS version will be posted on the
downloadcenter.intel.com website around the middle of June 2012.
Workarounds