Technical Advisory

This Technical Advisory describes an issue which may or may not affect the customer’s product

Intel Technical Advisory TA-1063-1

5200 NE Elam Young Parkway

Hillsboro, OR 97124

September 19, 2014

Systems with Intel

IT/IR RAID Adapters may experience a Restart Loop

problem after installing Microsoft Windows* Update Rollup 2919355 in

Windows Server 2012* R2 or Windows 8.1*

Products Affected

The following Intel

RAID Controllers are affected by this issue:

 6Gb/s Intel

RAID Controller RS25GB008 and RS25FB044

 6Gb/s Intel

Integrated RAID Module RMS2LL080, RMS2LL040, RMS25JB040, RMS25JB080, RMS25KB040,

RMS25KB080, RMS25LB040, and RMS25LB080

 12Gb/s Intel

RAID Controller RS3UC080, RS3FC044, and RS3GC008

 12Gb/s Intel

Integrated RAID Module RMS3JC080

Description

Intel has found that a server system with an affected Intel

RAID Controller may encounter a restart loop issue after

installing Microsoft Windows* Update Rollup 2919355 (April 2014) in Windows Server 2012* R2 or Windows 8.1*. If

the Intel

RAID Controller is hosting a boot device, the server system enters a restart loop since the controller cannot

communicate with the miniport driver. If the Intel

RAID Controller is hosting a non-boot device, the controller and all

hosted target devices may fail and the system memory may be corrupted.

Root Cause

The issue is caused when an incorrectly calculated address from the RAID controller is passed to the 4GB segment of

memory if the non-cached extension is allocated near the bottom of the 4GB segment.

Corrective Action / Resolution

Intel recommends that customers review Microsoft* KB Article Number 2966870 at

http://support.microsoft.com/kb/2966870 for a related issue and apply the recommended Windows* update in the

KB Article. Customers also need to upgrade the Intel

RAID Controller driver phase 19 for RMS2LL080, RMS2LL040,

RMS25JB040, RMS25JB080, RMS25KB040, RMS25KB080, RMS25LB040, RMS25LB080, RS25GB008, and

RS25FB044; driver phase 4 for RS3UC080, RS3FC044, RS3GC008, and RMS3JC080.

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This Technical Advisory describes an issue which may or may not affect the customer’s product Intel Technical Advisory TA-1063-1 5200 NE Elam Young Parkway Hillsboro, OR 97124 September 19, 2014 Systems with Intel® IT/IR RAID Adapters may experience a Restart Loop problem after installing Microsoft Windows* Update Rollup 2919355 in Windows Server 2012* R2 or Windows 8.
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RAID Products RMS2LL080, RMS2LL040, RMS25JB040, RMS25JB080, RMS25KB040, RMS25KB080, RMS25LB040, RMS25LB080, RS25GB008, and RS25FB044 RS3UC080, RS3FC044, RS3GC008, and RMS3JC080 Driver Download Address Driver phase 19 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24298&lang=eng&P rodId=3538 Driver phase 4 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24288&lang=eng&P rodId=3737 Please refer to the readme file in the driver package for how to update the controller driver.