Technical Advisory 987

This Technical Advisory describes an issue which may or may not affect the customer’s product
Intel Technical Advisory TA-0987-1
5200 NE Elam Young Parkway
Hillsboro, OR 97124
October 17, 2011
Copyright © 2011 Intel Corporation. * Other names and brands may be claimed as the property of others.
The backplane firmware of the Intel
®
Server Chassis P4304XXSHCN
may get corrupted in first time system boot with Intel
®
Server Board
S1200BTL if interruption occurs
Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise,
to any intellectual property rights is granted by this document. Except as provided in Intel's Terms and Conditions of Sale for such
products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of
Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent,
copyright or other intellectual property right. Intel products are not intended for use in medical, life saving, or life sustaining
applications. Intel may make changes to specifications and product descriptions at any time, without notice. The Intel products
described herein may contain design defects or errors known as errata which may cause the product to deviate from published
specifications. Current characterized errata are available on request.
Products Affected
Product Code
MM#
P4304XXSHCN
911765
Only Intel
®
Server Chassis P4304XXSHCN with the following Serial Numbers are affected by this Technical Advisory:
FZUP1160761- FZUP1160790
FZUP1170438- FZUP1170668
FZUP1180001- FZUP1180015
FZUP1230134- FZUP1230315
FZUP1240001- FZUP1240182
FZUP1250925- FZUP1251226
FZUP1260285- FZUP1260392
FZUP1280628- FZUP1280829
FZUP1310606- FZUP1311187
FZUP1311277- FZUP1311287
FZUP1331143- FZUP1331321
Description
An issue was discovered at the Intel factory that powering down the system or removing AC power during the first time
system boot may corrupt the firmware on the hot swap backplane of Intel
®
Server Chassis P4304XXSHCN. Users must
wait a full 3 minutes after pressing power button for the first system boot to allow the backplane firmware update to
complete.
When the failure occurs, customers may experience hot swap backplane Field Replaceable Unit (FRU) data not being
accessible, system Sensor Data Records (SDR’s) not being loaded completely, no response to IPMI commands from
the hot swap backplane and Hard Disk Drive (HDD) and/or status Light Emitting Diodes (LED’s) malfunctioning. Intel