Intel® Server System R1000EP Family Service Guide A Guide for Technically Qualified Assemblers of Intel® identified Subassemblies/Products Order Number: G66781-002
Disclaimer Disclaimer ® Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document.
Safety Information Safety Information Important Safety Instructions Read all caution and safety statements in this document before performing any of the instructions. See also Intel® Server Boards and Server Chassis Safety Information on the Intel® Server Deployment Toolkit 3.0 CD and/or at http://www.intel.com/support/motherboards/server/sb/cs-010770.htm. Wichtige Sicherheitshinweise Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor Sie eine der Anweisungen ausführen.
Warnings Warnings Heed safety instructions: Before working with your server product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide.
Preface Preface About this Manual This manual is written for system technicians who are responsible for troubleshooting, upgrading, and repairing this server system. This document provides a brief overview of the features of the server board/chassis, a list of accessories or other components you may need, troubleshooting information, and instructions on how to add and replace components on the Intel® Server System R1000EP family products. For the latest revision of this manual, go to http://www.intel.
Table of Contents Table of Contents Safety Information ..................................................................................................................................... iii Preface.......................................................................................................................................................... v 1 Server System Features........................................................................................................................
Table of Contents Installing a Hard Disk Drive into 2.5" Hard Drive Carrier......................................................... 26 Removing and Installing the PCI Riser Assembly ............................................................................... 27 Removing the PCI Riser Assembly ............................................................................................ 27 Installing the PCI Riser Assembly ...................................................................................
Table of Contents Restoring the BIOS Defaults ...................................................................................................... 52 Appendix A: Technical Reference ........................................................................................................... 54 Power Supply Input Voltages ..................................................................................................... 54 Power Supply Output Voltages ......................................................
List of Figures List of Figures Figure 1. Intel® Server System R1000EP ..................................................................................................... 1 Figure 2. Intel® Server System R1000EP Components ................................................................................ 3 Figure 3. 3.5" Hard Drive Bay - 4 Drive Configuration ............................................................................... 3 Figure 4. 2.5" Hard Drive Bay - 8 Drive Configuration .............
List of Figures Figure 48. Installing the Plastic Guide to the Optical Drive ....................................................................... 31 Figure 49. Installing an Optical Drive ........................................................................................................ 31 Figure 50. Removing the Slimline Optical Drive ....................................................................................... 32 Figure 51. Installing Intel® I/O Expansion Module ........................
List of Tables List of Tables Table 1. Server System References............................................................................................................... v Table 2. Intel® Server System R1000EP Feature Summary ......................................................................... 1 Table 3. Hard Disk Drive Options ................................................................................................................ 9 Table 4. BIOS Setup: Keyboard Command Bar ..............
Server System Features 1 Server System Features This chapter briefly describes the main features of the Intel® Server System R1000EP family. This includes illustrations of the products, a list of the server system features, and diagrams showing the location of important components and connections on the server systems. Figure 1. Intel® Server System R1000EP Server System Feature Overview The following table summarizes the features of the server systems: Table 2.
Server System Features Feature Riser Cards Video On-board storage controllers and options Security Server Management Description Support for one riser card slot.
Server System Features Server System Components This section helps you identify the components of your server system. If you are near the system, you can also use the Quick Reference Label provided on the inside of the chassis cover to assist in identifying components. Figure 2. Intel® Server System R1000EP Components Hot Swap Hard Drive Bay and Front Panel Options Figure 3. 3.5" Hard Drive Bay - 4 Drive Configuration Figure 4. 2.
Server System Features Front Panel Label A Description System ID Button w/Integrated LED Label F Description System Status LED B NMI Button (recessed, tool required for use) G Power Button w/Integrated LED C NIC-1 Activity LED H Hard Drive Activity LED D NIC-3 Activity LED I NIC-4 Activity LED E System Cold Reset Button J NIC-2 Activity LED Figure 5. Front Panel Options Back Panel Figure 6.
Server System Features Server Board Components This section helps you identify the components and connectors on the server board. Figure 7.
Server System Features Intel® Light-Guided Diagnostics A B C D E F G H System Status LED System ID LED POST Code Diagnostic LEDs 5V Stand By LED CPU-2 Fan Fault LED System Fan – 5 Fault LED System Fan – 4 Fault LED System Fan – 3 Fault LED I J K L M N CPU-2 Fan Fault LED System Fan – 2 Fault LED System Fan – 1 Fault LED CPU-2 Fault LED CPU-1 Fault LED DIMM Fault LEDs Figure 8.
Server System Features ® C – POST Code Diagnostic LEDs on the server board change color or state (off, green, red, and amber) according to the POST sequence. D – The 5V-STBY LED on the server board is illuminated (green) when power is applied. E, F, G, H, I, J, and K – Fan Fault LEDs help identify failed and failing fans. The fan fault LEDs turn on (amber) if there is a fan fault. L and M – CPU fault LEDs help identify the failure of CPU.
Server System Features System Recovery Jumpers Jumper Name A BIOS Default (J1L4) B BIOS Recover (J1L6) C ME Force Update (J1L7) D BMC Force Update (J2L4) E Password Clear (J2L5) Jumper Purpose If pins 2-3 are selected, the BIOS settings are cleared on the next reset. These pins should be selected on 1-2 for normal system operation. If pins 2-3 are selected, the system can only boot from EFI-bootable recovery media with the recovery BIOS image. The main system BIOS will not boot.
Server System Features Peripheral Devices The Intel® Server System R1000EP provides locations and hardware for installing hard drives, CDROM drive, or DVD-ROM drive. The following figure shows the available options : A System Label Pull-out B Slimline Optical Drive Bay C Video Port D USB Ports E Front Control Panel F Hard Disk Drive Bays Figure 10. Optional Peripherals (8x2.5-inch hard drive bays as shown) Hard Disk Drive Carriers The Intel® Server System R1000EP ships with either 3.
Server System Features Slimline Optical Drive Support The system has support for a single optical drive. The optical drive is NOT hot-swappable. The system power must be turned off to insert or remove the slimline optical drive. For instructions on installing an optical drive, see “Installing or Removing a Slimline Optical Drive”.
Server System Features A B C D Power Connector SGPIO Connector I2C Connector SATA Connectors Figure 13. 4 x 3.5-inch Hard Drive Backplane Components (Rear View) 8 x 2.5-inch Hard Drive Backplane A SAS/SATA Hot-swap Connectors Figure 14. 8 x 2.5-inch Hard Drive Backplane Components (Front View) A B C Power Connectors Mini-SAS Connectors I2C Connector Figure 15. 8 x 2.
Hardware Installation and Upgrades 2 Hardware Installations and Upgrades Before You Begin Before working with your server product, pay close attention to the “Safety Information” at the beginning of this manual. Note: Whenever you service the system, you must first power down the server and unplug all peripheral devices and the power cord.
Hardware Installation and Upgrades For system with 4 x 3.5" hard drive bay: Figure 16. Cable Routing – 4 x 3.
Hardware Installation and Upgrades For system with 8 x 2.5" hard drive bay: Note: 1. To activate the port SCU1 (4-7) on the server board, a proper Intel® RAID C600 Upgrade Key must be installed. For instructions, see Intel® RAID C600 Upgrade Key Installation Guide. 2. An optical drive can be installed to replace the Front Panel I/O. Figure 17. Cable Routing – 8 x 2.
Hardware Installation and Upgrades Fan Connections Use the figures shown below to determine the proper fan connections: Figure 18. System Fan Order Figure 19.
Hardware Installation and Upgrades Removing and Installing the Front Bezel Removing the Front Bezel If your system includes a front bezel, follow these steps to remove the front bezel: 1. Unlock the bezel if it is locked. 2. Remove the left end of front bezel from rack handle (see letter A). 3. Rotate the front bezel anticlockwise to release the latches on the right end from the rack handle (see letter B). Figure 20.
Hardware Installation and Upgrades Figure 21. Installing the Front Bezel Removing and Installing the System Cover Removing the System Cover The server system must be operated with the system cover in place to ensure proper cooling. You will need to remove the top cover to add or replace components inside of the server. Before removing the top cover, power down the server and unplug all peripheral devices and the power cable(s).
Hardware Installation and Upgrades Installing the System Cover 1. Place system cover onto the chassis and slide forward to engage recessed edge at front of cover (see letter A). 2. Tighten the four screws (see letter B). Figure 23. Installing the System Cover Removing and Installing the Air Duct Always operate your server system with the air duct in place. The air duct is required for proper airflow within the server system. Removing the Air Duct Remove the air duct by lifting straight up.
Hardware Installation and Upgrades Installing the Air Duct Align the two holes on the air duct with the alignment pins on the chassis and install the air duct into place. Take care to avoid pinching system cables. Figure 25. Installing the Air Duct Removing and Installing Processor The heatsink has thermal interface material (TIM) on the underside of it. Take caution not to damage the thermal interface material. Use gloves to avoid sharp edges.
Hardware Installation and Upgrades Figure 26. Removing Processor Heatsink Installing the Processor Caution: 1. Processor must be appropriate: You may damage the server board if you install a processor that is inappropriate for your server. For a web link to the list of compatible processor(s), see Additional Information and Software. 2. ESD and handling processors: Reduce the risk of electrostatic discharge (ESD) damage to the processor by doing the following: a.
Hardware Installation and Upgrades Figure 27. Installing Processor – Open the Socket Lever 2. Open the Load Plate. Push the rear tab with your finger tip to bring the front end of the load plate up slightly (see letter A). Open the load plate all the way (see letter B). Figure 28. Installing Processor – Open the Load Plate 3. Install the Processor. Take the processor out of the box and remove the protective shipping cover (see letter A).
Hardware Installation and Upgrades 4. Close the load plate all the way as shown (see letter A). With your finger, push down the load plate as shown (see letter B). Close the socket lever and ensure that the load plate tab engages under the socket lever when fully closed. The cover will be automatically removed. Figure 30. Installing Processor – Close the load plate and Remove the Cover Installing Processor Heatsink(s) 1. Remove the protective film on the TIM if present (see letter A). 2.
Hardware Installation and Upgrades Figure 31. Installing Processor Heatsink Removing the Processor 1. Remove the processor heatsink, see Figure 26. 2. Open the socket lever, see Figure 27. 3. Open the load plate, see Figure 28. 4. Remove the processor. Installing and Removing Memory Installing Memory 1. Locate the DIMM sockets. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position (see letter A). 2.
Hardware Installation and Upgrades Figure 32. Installing Memory Removing Memory 1. Locate the DIMM sockets. Gently spread the retaining clips at each end of the socket. The DIMM lifts from the socket. 2. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static package. Installing and Removing Hot-swap Hard Drive Caution: If you don't install all drives, empty drive bays must be occupied by carriers with plastic drive blank provided to maintain proper system cooling.
Hardware Installation and Upgrades Figure 34. Installing Hard Disk Drive – Removing 3.5" HDD interface bracket 3. Install the hard disk drive using the same four screws as shown. Make sure the connector end of the drive matches the backplane connector (see letter D). Figure 35. Installing Hard Disk Drive – Installing 3.5" HDD For installing 2.5" Hard Disk Drive as option: Break off the tab on the HDD interface bracket (see letter d1).Install the HDD interface bracket from top.
Hardware Installation and Upgrades Figure 37. Installing Hard Disk Drive – Inserting 3.5" HDD assembly Installing a Hard Disk Drive into 2.5" Hard Drive Carrier 1. Remove the drive carrier by pressing the green latch to unlock (see letter A). Pull out the black lever and slide the carrier out (see letter B). Figure 38. Installing Hard Disk Drive – Removing 2.5" HDD carrier 2. Remove the four screws securing the plastic drive blank from the 2.5" HDD carrier (see letter C).
Hardware Installation and Upgrades Figure 40. Installing Hard Disk Drive – Installing 2.5" HDD 4. With the lever open, insert the hard disk drive assembly into the chassis, then push in the lever to lock it into place (see letter F). Figure 41. Installing Hard Disk Drive – Inserting 2.5" HDD assembly Removing and Installing the PCI Riser Assembly Removing the PCI Riser Assembly Disconnect any cables attached to any add-in cards. Grasp the riser assembly with both hands and pull up to remove from system.
Hardware Installation and Upgrades Do one of the following: If you need to add or replace a PCI add-in card, see “Installing and Removing a PCI Add-in Card”. If you need to add or replace a PCI riser card, see “Replacing a PCI Riser Card”. If you removed the PCI riser assembly for another procedure, continue with that procedure. Installing the PCI Riser Assembly 1.
Hardware Installation and Upgrades Figure 44. Installing a PCI Add-In Card Removing a PCI Add-in Card 1. Remove the PCI riser assembly. For instructions, see “Removing the PCI Riser Assembly”. 2. Remove the screw as shown (see letter A). 3. Remove the PCI add-in card from the riser card connector (see letter B). Figure 45. Removing a PCI Add-In Card Note: Make sure that all empty add-in card slots have filler panels installed.
Hardware Installation and Upgrades Replacing a PCI Riser Card Caution: PCI riser cards are NOT hot-swappable. Before removing or replacing the riser card, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the power cord from the system or wall outlet.
Hardware Installation and Upgrades Installing and Removing a Slimline Optical Drive Caution: The slimline optical drive is NOT hot-swappable. Before removing or replacing the drive, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the power cord from the system or wall outlet. To maintain proper system cooling, a filler panel must be installed if you do not install a device at this location.
Hardware Installation and Upgrades Figure 50. Removing the Slimline Optical Drive 4. If no device will be installed in this location, install a filler panel in this location. Installing and Removing Intel® I/O Expansion Module ® Installing Intel I/O Expansion Module 1. Squeeze the sides of the filler panel to disengage it from the server system back panel and remove it (see letter A). 2. Secure the screw adapter the position shown below.
Hardware Installation and Upgrades ® Removing Intel I/O Expansion Module 1. Remove the three screws as shown (see letter A). 2. Remove the module out of the server system (see letter B). Figure 52. Removing an I/O Expansion Module 3. Remove the screw adapter the position shown below (see letter C). Installing and Removing the Intel® RAID C600 Upgrade Key Installing the Intel® RAID C600 Upgrade Key Locate the white 4-pin key header next to Riser Slot 1.
Hardware Installation and Upgrades Removing the Intel® RAID C600 Upgrade Key Pull up the key to remove it from the mother board. Installing and Removing the Intel® Remote Management Module 4 Installing the Intel® RMM4 Lite 1. Locate the RMM4 Lite connector next to Riser Slot 1. 2. Carefully pick up the Intel® RMM4 Lite module and match the alignment pin of the module and the connector on the server board. 3. Press to install. Figure 54. Installing the Intel® RMM4 Lite Install the Intel® RMM4 NIC 1.
Hardware Installation and Upgrades Figure 55. Installing the Intel® RMM4 NIC Removing the Intel® RMM4 Lite Pull up the RMM4 Lite module to remove it from the mother board. Removing the Intel® RMM4 NIC 1. Remove the one screw as shown (see letter A). 2. Remove the module out of the server system (see letter B). 3. Remove the metal adapter out of the server system (see letter C). Figure 56.
Hardware Installation and Upgrades Installing the Intel® Integrated RAID Module To install the RAID module, follow these steps: 1. Turn off the power to the system, all drives, enclosures, and system components. Remove the power cord(s). 2. Remove the server cover. For instructions, see your server system documentation. 3. Insert the three barrel standoffs into the matching holes in the server board. Figure 57. Installing the Barrel Standoff 4.
Hardware Installation and Upgrades 5. Connect the proper cables into the adapter using the 4-port combined end. Make sure the module and cables are properly attached and plug the cable into connector at the inside edge of the adapter. Note: To prevent throughput problems: — Use the cables provided or use the shortest possible cable. — Do not use cables longer than one meter. — Decrease the maximum length by one foot if you are using a backplane. — Do not use cross-over cables.
Hardware Installation and Upgrades 6. Install the server system cover and connect the power cords. See your server system documentation for instructions. Installing and Removing the Intel® RAID Smart Battery Installing the Intel® RAID Smart Battery 1. Connect the cable between the BBU and the RAID card. For details, see Intel® RAID Smart Battery User’s Guide. 2. Locate the BBU bracket inside the chassis. Align the tabs on the plastic battery holder with mounting holes on the BBU bracket (see letter A). 3.
Hardware Installation and Upgrades Removing the Intel® RAID Smart Battery 1. Slide the plastic battery holder toward the front of the system to disengage it from the BBU bracket (see letter A). 2. Lift the battery up to remove it from the server chassis (see letter B). Figure 61. Removing the Intel® RAID Smart Battery Replacing the Power Supply Caution: The power supply is only hot-swappable if you have a redundant system with two power supplies installed.
Hardware Installation and Upgrades Figure 63. Removing the power supply module 2. Do one of the following: 3. Insert the power supply module into the power supply cage and push all the way until it clicks into place (see letter B). Figure 64. Installing the power supply module 4. If no power supply is to be installed, install the filler panel into the power supply cage. Figure 65. Installing the filler panel To replace the power supply on a fixed power supply system, follow these steps: 1.
Hardware Installation and Upgrades Figure 66. Removing the Power Supply Unit 2. Install the Power supply into the system as shown in letter A and secure the screws as shown in letter B. Figure 67.
Hardware Installation and Upgrades Installing and Removing the Server Board Removing the Server Board 1. Disconnect all cables from the server board. 2. Remove the nine screws from the server board (see letter A). 3. Lift the server board from the server system (see letter B). Figure 68.
Hardware Installation and Upgrades Installing the Server Board 1. Place the server board into the server system (see letter A). 2. Secure the server board with nine screws (see letter B). Figure 69. Installing the Server Board 3. Connect all power cables to the server board. Replacing the Backup Battery The lithium battery on the server board powers the RTC for up to 10 years in the absence of power.
Hardware Installation and Upgrades 2. Gently press the metal clip as shown to release the battery (see letter A). 3. Remove the battery from the plastic socket (see letter B). Figure 70. Replacing the Backup Battery 4. Dispose of the battery according to local ordinance. 5. Remove the new lithium battery from its package, and, being careful to observe the correct polarity, insert it in the battery socket.
Hardware Installation and Upgrades Replacing the Backplane Removing the Backplane 1. Remove all hot-swap drive carriers, regardless of whether or not a drive is installed in the carrier. 2. Disconnect all cables from the backplane. 3. Remove the screw (see letter A). 4. Pull up the backplane (see letter B). 5. Remove the backplane from the server chassis (see letter C). Figure 72. Removing the backplane Installing the Backplane 1.
Hardware Installation and Upgrades Figure 73. Installing the backplane 5. Connect cables to backplane, please refer to “Cable Routing” Installing and Removing the Rack Handles Installing the Rack Handles Align the rack handle with the two holes on the side of the server system and attach the rack handle to the server system with two screws as shown. Figure 74.
Hardware Installation and Upgrades Removing the Rack Handles Remove the two screws holding the rack handle in place, and remove the rack handle from the server system as shown. Figure 75. Removing the Rack Handle Installing and Removing the Intel® Local Control Panel Installing the Intel® Local Control Panel 1. Disconnect the front video cable and the front USB cable from the server board (see letter A). 2. Remove the two screws (see letter B). 3.
Hardware Installation and Upgrades 5. Install the front USB connecter to the Intel® Local Control Panel bracket and secure the two screws (see letter E). 6. Connect the xxxmm LCP cable to the LCP board and install the Intel® Local Control Panel bracket into server chassis together with cables (see letter F). 7. Secure the two screws (see letter G). 8. Connect the Intel® Local Control Panel cable and the front USB cable to the server board (see letter H). Figure 77.
Hardware Installation and Upgrades Figure 78. Removing the Intel® Local Control Panel 5. Install the front USB connecter to the bracket and secure the two screws (see letter E). 6. Install the bracket together with cables (see letter F). 7. Secure the two screws (see letter G). 8. Connect the front video cable and the front USB cable to the server board (see letter H). Figure 79.
Server Utilities 3 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup utility options, which is used to change server configuration defaults. You can run the BIOS Setup with or without an operating system being present. For information about specific BIOS setup screens, see the Intel® Server Board S2400EP Technical Product Specification. For a web link to this document, see “Additional Information and Software”.
Server Utilities Table 4. BIOS Setup: Keyboard Command Bar Key Option Description Execute Command The key is used to activate submenus when the selected feature is a submenu, or to display a pick list if a selected option has a value field, or to select a subfield for multivalued features like time and date. If a pick list is displayed, the key selects the currently highlighted item, undoes the pick list, and returns the focus to the parent menu.
Server Utilities Upgrading the BIOS Follow the instructions in the readme file that came with the BIOS upgrade. When the update completes, remove the bootable media from which you performed the upgrade. Caution: Do not power down the system during the BIOS update process! The system will reset automatically when the BIOS update process is completed. Note: You may encounter a CMOS Checksum error or other problem after reboot. If this happens, shut down the system and boot it again.
Server Utilities 8. Power up the system. The BIOS defaults settings are now restored and can be reset by going into the BIOS setup.
Appendix A: Technical Reference Appendix A: Technical Reference Power Supply Input Voltages 600W power supply module 100 - 127 V at 50/60 Hz 5.8 A 200 - 240 V at 50/60 Hz 2.9 A Power Supply Output Voltages The following table lists the total wattage available from the power subsystem for each voltage. For information about calculating the power usage for your configuration, please use the Power Budget Tool. Table 5. Power Supply Output Capability Voltage Maximum Current 12V 41.0A 5VSB 4.
Appendix A: Technical Reference Parameter System Cooling Requirement in BTU/Hr.
Appendix B: Regulatory and Compliance Information Appendix B: Regulatory and Compliance Information Please refer to the Server Products Regulatory and Safety document for the product regulatory compliance reference. The document can be downloaded from http://www.intel.com/support/motherboards/server/.
Appendix C: Getting Help Appendix C: Getting Help If you encounter an issue with your server system, follow these steps to obtain support: Visit the following Intel® support web page: 1. http://www.intel.com/p/en_US/support/server/. This web page provides 24x7 support when you need it to get the latest and most complete technical support information on all Intel® Enterprise Server and Storage Platforms.
® Appendix D: Intel Server Issue Report Form Appendix D: Intel® Server Issue Report Form Issue Report Form (Rev 3.6) Note: Filling out this form completely is required for any escalation. Customer Contact Information: Customer Support Case#: Intel® Server Board or System: (Example: S2400EP, R1000EP) Server Chassis: (Example P4000M. If third-party chassis used, indicate make and model.
® Appendix D: Intel Server Issue Report Form Processor information: Type Speed Spec.
® Appendix D: Intel Server Issue Report Form Other third party hardware (Example: Example: KVM, Chassis, and so on): Description/Use Manufacturer Model Firmware Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so on): Manufacturer Model Type Size Firmware In Hot Swap Bay? Operating System Information (Example: RedHat* Enterprise Linux, Microsoft Windows Server 2003*, Service pack 1, OEM CD): Manufacturer: Version: Language version (English, Arabic, and Chinese (simplified)): Service Pa
® Appendix D: Intel Server Issue Report Form BBU part number: Detailed description of issue: Troubleshooting tried: Steps to replicate the issue: ® Intel Server System R1000EP Service Guide 61
® Appendix D: Intel Server Issue Report Form Issue impact statements: Do you have any potential Intel® system, or component purchases that this issue is holding up? If yes, please provide a brief description below. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description below.