Action Alert 896
This Action Alert describes an issue which affects product functionality, reliability or safety
Intel Action Alert AA-0896-1
5200 NE Elam Young Parkway
Hillsboro, OR 97124
February 21, 2008
Intel® Remote Management Module 2 May Fail When First Installed
Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise,
to any intellectual property rights is granted by this document. Except as provided in Intel's Terms and Conditions of Sale for such
products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of
Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent,
copyright or other intellectual property right. Intel products are not intended for use in medical, life saving, or life sustaining
applications. Intel may make changes to specifications and product descriptions at any time, without notice. The Intel® Remote
Management Module 2 may contain design defects or errors known as errata which may cause the product to deviate from
published specifications. Current characterized errata are available on request.
Products Affected
All Intel
®
Remote Management Module 2
Product Code MM# PBA#
AXXRMM2 888501 D84579-101
AXXRMM2 894383 D84579-103
Description
Recently Intel Corporation received reports that, in some cases, the Intel® Remote Management Module 2 (Intel®
RMM2) is not recognized by the server board when first installed. In such cases, the virtual media is not shown in the
BIOS F2 setup and the Intel utilities, psetup and kiratool, are not able to communicate with the Intel® RMM2.
There have been no similar reports, to date, of any failures once the Intel® RMM2 is installed and working.
Root Cause
Intel has investigated this issue and has determined that the failures were caused by a manufacturing issue with a
single batch (date code) of Printed Circuit Boards (PCB). The failure involves open circuits between PCB layers. The
open circuits within the PCB cause the module to fail when installed and prevented detection by software.
Corrective Action / Resolution
The date code of the failed Intel® RMM2 boards is “0716”. To verify that only date code “0716” modules were affected,
extensive testing was done on modules with date codes on either side of the “0716” modules. Testing confirmed that
no other date code of PCB experienced the failure. All inventory at the Intel factory and in the Finished Goods
warehouse has been screened and all “0716” modules have been removed.
It may be possible that Intel® RMM2 modules already in the distribution channel and outside of Intel’s control may still
have “0716” modules available.
Recommended Customer Action
Intel recommends that customers screen their existing stock of Intel® RMM2 modules for the affected date code.
Customers should use their best judgment in regards to screening their installed base since Intel has had no reports of
failure with this date code once modules are installed and functioning.