Technical Advisory 840

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This Technical Advisory describes an issue which may or may not affect the customer’s product

Intel Technical Advisory TA-840-02

5200 NE Elam Young Parkway

Hillsboro, OR 97124

Aug 1, 2007

Intel

RAID Controller SROMBSAS18E Component Failure

Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise,

to any intellectual property rights is granted by this document. Except as provided in Intel's Terms and Conditions of Sale for such

products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of

Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent,

copyright or other intellectual property right. Intel products are not intended for use in medical, life saving, or life sustaining

applications. Intel may make changes to specifications and product descriptions at any time, without notice. The Intel® Server

Systems SHW4URM3SA, SHW6URM3SA and Intel

Server Boards S5000PSLROMB, BB5000PSLROMB, and spare part

FXXSROMBSAS18E may contain design defects or errors known as errata which may cause the product to deviate from published

specifications. Current characterized errata are available on request.

Products Affected

S5000PSLROMB

BBS5000PSLROMB

FXXSROMBSAS18E

SHW4URM3SA

SHW6URM3SA

Description

Through its manufacturing test quality assurance processes, Intel has determined that a number of Intel

RAID

Controller SROMBSAS18E adapter cards integrated with the Intel® Server Systems SHW4URM3SA, SHW6URM3SA,

Intel® Server Boards S5000PSLROMB, BB5000PSLROMB, and spare part FXXSROMBSASB18E has encountered a

component failure. This failure is related to a specific SROMBSAS18E RAID controller PBA number with specific date

code, and Intel has identified a small amount of product that has shipped to customers with the affected PBA number

and date code.

Only the Intel

RAID Controller SROMB18E adapter card has this specific PBA number and date code affected by this

issue. The Intel

Server Systems SHW4URM3SA, SHW6URM3SA and Intel

Server Boards S5000PSL, BB5000PSL

sold in conjunction with the Intel

RAID Controller SROMBSAS18E adapter are not impacted by this issue.

The component failure associated with this issue, which can be intermittent, will manifest itself as either a system hang

during POST, a system NMI (Microsoft* Windows* blue screen), or a kernel panic if enabled within a Linux environment.

These conditions, as associated with the component failure, can only occur when the Intel

RAID Controller

SROMBSAS18E adapter card is installed on the server board.

The affected RAID adapter card has PBA number “D23589-303”, and has date code “66M” at locations U1N1 and/or

U6N2 on the back side of the RAID adapter card. The RAID adapter card has date code “66M” at locations U1N1

and/or U6N2 with PBA number different than “D23589-303” is not affected by this issue. The following pictures

illustrate the exact locations where the information can be found:

Summary of content (3 pages)

PAGE 1
This Technical Advisory describes an issue which may or may not affect the customer’s product Intel Technical Advisory TA-840-02 5200 NE Elam Young Parkway Hillsboro, OR 97124 Aug 1, 2007 ® Intel RAID Controller SROMBSAS18E Component Failure Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document.
PAGE 2
This Technical Advisory describes an issue which may or may not affect the customer’s product Intel Technical Advisory TA-840-02 5200 NE Elam Young Parkway Hillsboro, OR 97124 Aug 1, 2007 Copyright © 2007 Intel Corporation. * Other names and brands may be claimed as the property of others.
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This Technical Advisory describes an issue which may or may not affect the customer’s product Intel Technical Advisory TA-840-02 5200 NE Elam Young Parkway Hillsboro, OR 97124 Aug 1, 2007 Root Cause Failure analysis reveals a component failure at location U1N1 and/or U6N2. The circuitry where this part is located serves as a linear regulator to supply 1.35V to the chip. The 1.35V rail had 80mv peak to the peak ripple voltage and was out of specification.