Service and Support for Intel Server Products

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SERVICES BENEFITS TO YOU & YOUR CUSTOMERS

24x7 online and phone technical support

Gives you peace of mind and increases your end-customer support capabilities

3-year limited warranty on all

Intel® Server Products

Reduces your costs and gives your customers more condence

Intel® Advanced Warranty Replacement

(AWR) program

Improves your end-customer response time for in-warranty replacement

Product Change Notication (PCN)

subscription service

Noties you in advance of product changes to prepare you for new features

and reduce end-customer surprises

10-month product end of life (EOL) notices

Helps you better plan last-time purchases and transition your customers to

next-generation products

Win and Retain Loyal Customers

Service and Support for Intel® Server Products

With Intel, quality and reliability are designed into every product. However, if your end-customer requires service, we’ll be

there with world-class, global support to keep you and your customers up and running.

Around-the-Clock Global Support for Intel® Server Products

Get help where and when you need it. Dedicated personal service agents are available 24 hours a day, 7 days a week to help resolve technical

issues quickly while keeping your customers satisfied.

Supported products:

• Intel® Server Boards

• Intel® Server Chassis

• Intel® Server Systems

• Intel® Modular Server

• Intel® RAID Controllers

• Intel® Server Management

Intel’s support Web site provides detailed information

on all Intel® Server Building Blocks:

• Download software, drivers, and utilities

• Access conguration guides and spare parts lists

• View tested third-party compatibility lists

• Retrieve technical product specication guides

• Search for the latest technical advisories

• Purchase spare parts online

24x7 Phone Support for Intel® Channel Partners:

+1 866 655 6565

Support Web site: http://support.intel.com

BUILT-IN PEACE OF MIND—Technical support and

after-sales service are the number one reasons that

resellers buy servers with Intel inside.

†

And when

you’re backed by a global brand with products that are

designed for exceptional reliability and stability, you

can be assured that you’ll get the rock-solid support

you need—when and where you need it.

†

Source: Recent survey (MDC Feb. 2008) data from resellers indicate that Intel’s service and support is the #1 “reason to buy” Intel® Server Products.

Summary of content (2 pages)

PAGE 1
Win and Retain Loyal Customers Service and Support for Intel® Server Products With Intel, quality and reliability are designed into every product. However, if your end-customer requires service, we’ll be there with world-class, global support to keep you and your customers up and running. Built-In Peace of Mind—Technical support and after-sales service are the number one reasons that resellers buy servers with Intel inside.
PAGE 2
Backed by a World-Class Warranty Product Change Notifications (PCNs) Intel offers a 3-year limited warranty on its server building blocks. Intel gives you Product Change Notifications (PCNs) in advance so you can Throughout the warranty period, Intel will repair, replace, or refund a notify your customers as needed. This benefit, unique to Intel, helps you product that fails, depending on Intel’s standard warranty terms and provide extended service and value. conditions.