Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide Order Number: E39527-008 Revision 1.
Disclaimer Disclaimer ® Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document.
Safety Information Safety Information Important Safety Instructions Before performing any of the instructions, read all caution and safety statements in this document. See also ® Intel Server Boards and Server Chassis Safety Information on the Intel Server Deployment Toolkit 3.0 CD and/or at: http://support.intel.com/support/motherboards/server/sb/cs-010770.
Warnings Warnings Heed safety instructions: Before working with your server product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide.
Preface Preface About this Manual ® Thank you for purchasing and using the Intel Server Board S5520HC/S5520HCT/S5500HCV. ® ® When a feature varies from the Intel Server Board S5520HC/S5520HCT to the Intel Server Board ® S5500HCV, the difference is noted in this document. Unless specified, features apply to both the Intel Server ® Board S5520HC/S5520HCT and Intel Server Board S5500HCV.
Preface ® ® The Intel Server Board S5520HC/S5520HCT and S5500HCV are compatible with the following Intel hotswap hard disk drive backplane assemblies: AXX6DRV3GR AXX4DRV3GR AXX6DRV3GEXP AXX4DRV3GEXP You may need or want to purchase one or more of the following accessory items for your server: • Processor • Memory DIMMs • Hard drive • USB floppy drive • CD-ROM or DVD-ROM drive • RAID controller • Operating System For information about which accessories, memory, processors, an
Preface For this information or software Use this Document or Software ® For in-depth technical information about this product, including BIOS settings and chipset information Intel Server Board S5520HC/S5520HCT and S5500HCV Technical Product Specification. Available at: http://support.intel.com/support/motherboards/server/S5520HC/ See the section on the web page titled, “Technical Specifications”.
Contents Contents Safety Information ............................................................................................. iii Preface ............................................................................................................... vi 1 Server Board Features .................................................................................. 1 Connector and Component Locations ......................................................................................
Preface Specific Problems and Corrective Actions ............................................................................. 35 Power Light Does Not Light ........................................................................................... 36 No Characters Appear on Screen ................................................................................. 36 Characters Are Distorted or Incorrect............................................................................
Figures Figures Figure 1. Intel® Server Board S5520HC/S5520HCT ...................................................................... 1 Figure 2. Intel® Server Board S5500HCV ...................................................................................... 1 Figure 3. Server Board Connector and Component Locations ...................................................... 4 Figure 4. Configuration Jumper Location .......................................................................................
Server Board Features 1 Server Board Features ® ® This chapter briefly describes the main features of the Intel Server Board S5520HC/S5520HCT and Intel Server Board S5500HCV. This chapter provides a photograph of the product, list of the server board features, and diagrams showing the location of important components and connections on the server board. ® ® The Intel Server Board S5520HC/S5520HCT and Intel Server Board S5500HC are shown in the following pictures. Figure 1.
Server Board Features Table 1. Server Board Features Feature Description Processors Up to two Intel Xeon Processors 5500 series with Thermal Design Power (TDP) up to 95 W. ® ® Support for one or two Intel Xeon Processor(s) 5600 series up to 130W Thermal Design Power Memory Six memory channels (three channels per processor socket) with support for 800/1066/1333 MT/s ECC Registered (RDIMM) or ECC Unbuffered (UDIMM) DDR3 memory. No support for mixing of RDIMMs and UDIMMs.
Server Board Features Feature Description Video Support Server Engine* LLC Pilot II* with 64 MB DDR2 memory, 8 MB allocated to graphics Dual video is supported Hard Drive and Optical Drive Support Optical devices are supported Six SATA connectors at 1.
Server Board Features Connector and Component Locations Figure 3.
Server Board Features Configuration Jumpers Figure 4. Configuration Jumper Location Table 2. Configuration Jumpers Jumper Name Pins What happens at system reset CMOS Clear (J1E6) 1-2 (Default) Protect CMOS: These pins should have a jumper in place for normal system operation. 2-3 If pins 2-3 are connected for 5 to 10 seconds with AC power unplugged, the CMOS settings clear on the next reset. These pins should not be connected for normal operation.
Server Board Features Jumper Name Pins What happens at system reset BMC Force Update 1-2 (Default) BMC Firmware Force Update Mode – Disabled. (J1H1) 2-3 BMC Firmware Force Update Mode – Enabled. These pins should have a jumper in place for normal system operation. These pins should not be connected for normal operation. Back Panel Features A. B. C. D. System Status LED ID LED POST Diagnostic LEDs Serial A Port E. Video F. NIC 1 (top, default management port), Two USB (bottom) G.
Server Board Features Intel® Light-Guided Diagnostics Callout LED Functions A. POST Diagnostics LEDs POST Diagnostics LEDs: The sequence of lit POST Diagnostics LEDs is used to identify specific errors that might occur during the boot process. For a description of how to read these LEDs, refer to the appendix of the Technical Product Specification. B. ID LED You can turn this LED on and off by pressing a chassis button or by using system management software.
Server Board Features Callout LED Functions Replace the faulty DIMM. G. DIMM C2 fault LED This LED indicates a fault occurred with the DIMM installed in socket DIMM_C2. Replace the faulty DIMM. H. DIMM B1 fault LED This LED indicates a fault occurred with the DIMM installed in socket DIMM_B1. Replace the faulty DIMM. I. DIMM B2 fault LED This LED indicates a fault occurred with the DIMM installed in socket DIMM_B2. Replace the faulty DIMM. J.
Server Board Features ® If RAID 5 is needed, you must install the optional Intel RAID Activation Key AXXRAKSW5 accessory. This activation key is placed on the SATA_ RAID_5_Key connector located on the left side of the server board. For installation instructions, see the documentation included with the activation key.
Server Board Features Channel C contains DIMM sockets C1 and C2 Channel D contains DIMM sockets D1 Channel E contains DIMM sockets E1 Channel F contains DIMM sockets F1 Callout DIMM Socket Callout DIMM Socket A. Channel A, DIMM_A2 G. Channel D, DIMM_D2 (Empty on S5500HCV) B. Channel A, DIMM_A1 (Blue) H. Channel D, DIMM_D1 (Blue) C. Channel B, DIMM_B2 I. Channel E, DIMM_E2 (Empty on S5500HCV) D. Channel B, DIMM_B1 (Blue) J. Channel E, DIMM_E1 (Blue) E.
Server Board Features Mixing memory type, size, speed, and/or rank on this platform has not been validated and is not supported Mixing memory vendors is not supported on this platform by Intel Non-ECC memory is not supported and has not been validated in a server environment DDR3-800, DDR3-1066, or DDR3-1333 DIMM within a channel must be populated starting with the first slot (blue slot) of the channel: DIMM_A1, DIMM_B1, DIMM_C1, DIMM_D1, DIMM_E1, or DIMM_F1.
Server Board Features Storage Mode Matrix ® SW RAID = Intel Embedded Server RAID Technology II (ESRTII) IT/IR RAID = IT/IR RAID, Entry Hardware RAID Storage Controller Storage Mode Enhanced Compatibility Description 6 SATA ports at Native mode 6 SATA ports: port 0, 1, 2, 3 at IDE Legacy mode, port 4, 5 at Native mode RAID Types and Levels Supported Driver RAID Management Software RAID Software User’s Guide N/A Chipset driver or operating system embedded Broad OS support N/A N/A N/A N/A Ch
Server Board Features Storage Controller Storage Mode Description RAID Types and Levels Supported Native SAS pass through mode without RAID function. IT/IR RAID Optional Intel® SAS Entry RAID module AXX4SASMOD SW RAID 4 SAS Ports Up to 10 SAS or SATA drives via expander backplanes 4 SAS Ports Up to 8 SAS or SATA drives via expander backplanes Entry Hardware RAID.
Server Board Features Optional Hardware Intel® SAS Entry RAID Module AXX4SASMOD ® The Intel Server Board S5520HC/S5520HCT/S5500HCV provide a SAS module slot (J2J1) for the installation ® ® of an optional Intel SAS Entry RAID Module AXX4SASMOD. Once the optional Intel SAS Entry RAID Module AXX4SASMOD is present, the x4 PCI Express* links from the ICH10R to PCI Express* Slot 2 (x8 mechanically, x4 electrically) switches to the SAS module slot.
Server Board Features Intel® ESRTII Mode ® ® The Intel Embedded Server RAID Technology II (Intel ESRTII) feature provides RAID modes 0, 1, and 10. If ® ® RAID 5 is needed with Intel ESRTII, you must install the optional Intel RAID Activation Key AXXRAKSW5 accessory. This activation key is placed on the SAS Software RAID 5 connector located on the Intel® SAS Entry RAID Module AXX4SASMOD. For installation instructions, see the documentation included with the SAS Module AXX4SASMOD and the activation key.
Server Board Features Tower Passive Heatsink (FXXRGTHSINK) ® This tower passive heatsink (FXXRGTHSINK) is required when installing the Intel Server Board ® S5520HC/S5520HCT/S5500HCV into the Intel Server Chassis SC5600LX. Two tower heatsinks are required for dual-processor installation. ® ® This tower passive heatsink is NOT required for other Intel Server Chassis in the Intel Server Chassis ® SC5600 and Intel Server Chassis SC5650 families.
System Utilities 2 System Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which you use to change server configuration defaults. You can run the BIOS Setup with or without an operating system present. See “Additional Information and Software” for a link to the Technical Product Specification where you can find details about specific BIOS setup screens.
System Utilities Table 5. Keyboard Commands Press Description Help - Pressing F1 on any menu opens the general Help window. ← The left and right arrow keys are used to move between the major menu pages. The keys have no effect if a submenu or pick list is displayed. ® ↑ Select Item up - The up arrow is used to select the previous value in a menu item’s option list, or a value field pick list. Pressing the Enter key activates the selected item.
System Utilities ® Option ROM of the Intel Embedded Server RAID Technology II for on-board SATA Preparing for the Upgrade The following steps explain how to prepare to upgrade the BIOS and include how to: / Record the current BIOS settings Obtain the upgrade utility Prepare a storage media for the utility NOTE In the unlikely event a BIOS error occurs during the BIOS update process, you may need to follow a recovery process to return the system to service.
System Utilities / NOTE You may encounter a CMOS Checksum error or other problem after reboot. If this happens, shut down the system and boot it again. CMOS checksum errors require that you enter Setup, check your settings, save your settings, and exit Setup. Recovering the BIOS In the rare event the BIOS becomes damaged, you may need to follow a recovery process to return the system to service.
System Utilities 5. 6. 7. Insert the recovery media and confirm all the recovery files in the media. Power on the system. The BIOS POST screen will appear displaying the progress, and the system automatically boots to the EFI SHELL. 8. Startup.nsh file executes automatically, and initiates the BIOS update with the recovery BIOS capsule file. The message of the “BIOS has been updated successfully” displays once the recovery process is complete. 9.
System Utilities Figure 10. Password Clear Jumper 4. 5. 6. 7. 8. 9. Close the server chassis. Power up the server and then press to enter the BIOS menu to check if the password is cleared. Power down the server. Open the chassis and move the jumper back to its default position, covering pins 1 and 2. Close the server chassis. Power up the server. The password is now cleared and you can reset it by going into the BIOS setup.
System Utilities Clearing the CMOS If you cannot access the BIOS setup screens, you must use the CMOS Clear jumper to reset the configuration RAM. The CMOS Clear jumper is located on jumper block J1E6. Figure 11. CMOS Clear Jumper 1. 2. 3. 4. 5. 6. 7. Power down the server and unplug the AC power cord. Open the server chassis. For instructions, see your server chassis documentation.
Hardware Installations and Upgrades 3 Hardware Installations and Upgrades Before You Begin Before working with your server product, pay close attention to “Safety Information”.
Hardware Installations and Upgrades 5. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position (Step “A” in Figure 12). 6. Holding the DIMM by the edges, remove it from its anti-static package. 7. Position the DIMM above the socket. Align the small notch in the bottom edge of the DIMM with the key in the socket (Step “B” in Figure 12). 8. Insert the bottom edge of the DIMM into the socket (Step “C” in Figure 12). 9.
Hardware Installations and Upgrades / NOTE You must install processors in order. Therefore, you must populate CPU 1 socket to operate the board and to enable CPU 2 socket. CAUTION When opening a processor socket, DO NOT touch the gold socket wires. When unpacking a processor, hold by the edges only to avoid touching the gold contact wires. 1. Observe the safety and ESD precautions at the beginning of this book. See “Safety Information” for more information. 2.
Hardware Installations and Upgrades Figure 15. Removing the Processor Socket Protective Cover CAUTION To avoid damage, DO NOT drop the cover onto the socket wires or components. 9. Take the processor out of the box and remove the protective shipping cover as shown in Figure 16. Figure 16. Remove Processor Protective Cover 10. Orient the processor with the socket so the processor cutouts match the two socket pins and then sit the processor into the socket as shown in Figure 17. Figure 17.
Hardware Installations and Upgrades Figure 18. Close Load Plate and Socket Lever 12. Install the heatsink(s). See “Installing the Processor Heatsink(s)” for instructions. Installing the Processor Heatsink(s) Selecting Processor Heatsink(s) Each processor requires a heatsink. Depending on your chassis, you may need to use either an active or a passive heatsink. An active heatsink has a fan attached to the heatsink and a cable that must be connected to ® the server board.
Hardware Installations and Upgrades Table 6.
Hardware Installations and Upgrades Figure 19. Installing Processor Heatsink(s) ® ® 5. Align the active heatsinks in the Intel Server Chassis SC5650 and Intel Server Chassis SC5600 ® (excluding Intel Server Chassis SC5600LX) to let airflow go through to the center of the board (Step “B” ® for active heatsink in Figure 19). Align the passive tower heatsinks (FXXRGTHSINK) fins to fit the Intel Server Chassis SC5600LX air duct (Step “B” for passive heatsink in Figure 19). 6.
Hardware Installations and Upgrades 8. Attach an active heatsink fan cable to the server board. (Step “E” in Figure 19). See Figure 20 to locate the processor fan headers. 9. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets. Refer to the documentation that came with your chassis for instructions on installing chassis components. 10. Replace the chassis cover and reconnect the AC power cord.
Hardware Installations and Upgrades ADVARSEL Lithiumbatteri - Eksplosjonsfare. Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten. Brukt batteri returneres apparatleverandøren. VARNING Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion. VAROITUS Paristo voi räjähtää, jos se on virheellisesti asennettu.
Hardware Installations and Upgrades Figure 21. Locating and Removing the CMOS Battery 7. Dispose of the battery according to local ordinance. 8. Remove the new battery from its package. 9. Being careful to observe the correct polarity, insert the battery into the battery socket. The “+” side of the battery must face the lever side of the battery socket, towards the rear USB/NIC ports. 10. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets.
Troubleshooting 4 Troubleshooting This chapter helps you identify and solve problems that might occur while using the system. For any issue, first ensure you are using the latest software. These software updates include updates for the BIOS, Baseboard Management Controller (BMC), FRUSDR, hot-swap controller (HSC), and the Management Engine (ME) firmware. For a link to the software updates, see “Additional Information and Software”.
Troubleshooting 14. Did you press the system power on/off switch on the front panel to turn the server on (power on light should be lit)? 15. Is the system power cord properly connected to the system and plugged into a NEMA 5-15R outlet for ~100-120 V or a NEMA 6-15R outlet for ~200-240 V? 16. Are all integrated components from the tested components lists? Check the tested memory and chassis lists, and the supported hardware and operating system list.
Troubleshooting Characters on the screen appear distorted or incorrect. System cooling fans do not rotate. CD-ROM or DVD-ROM drive activity light does not light. There are problems with application software. The bootable CD-ROM or DVD-ROM is not detected. Try the following solutions in the order given. If you cannot correct the problem, contact your service representative or authorized dealer for help. Power Light Does Not Light Check the following: 1.
Troubleshooting 10. Remove the DDR3 memory DIMMs and re-seat them. 11. Make sure the processor(s) comply with the system requirements. 12. Make sure the processor(s) were populated according to the system requirements. 13. Remove the processor(s) and re-seat them. If you use an add-in video controller board, do the following: 1. Verify the video works using the on-board video controller. 2. Verify the video controller board is fully seated in the server board connector. 3.
Troubleshooting CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Check the following: 1. Are the CD-ROM/DVD-ROM drive’s power and signal cables properly installed? 2. Is the drive properly configured? Cannot Connect to a Server 1. Make sure the network cable is securely attached to the correct connector at the system back panel. 2. Try a different network cable. 3. Make sure you are using the correct and the current drivers.
Troubleshooting System Boots when Installing PCI Card System Server Management features require full-time “standby” power. This means some parts of the system have power going to them whenever the power cord is plugged in, even if you turned-off the system power with the power button on the front panel. If you install a PCI card with the AC power cord plugged in, a signal may be sent to command the system to boot.
Troubleshooting Devices are not Recognized under Device Manager (Microsoft Windows* Operating System) ® The Microsoft Windows* operating systems do not include all of the drivers for the Intel chipsets, on-board NICs, and other components. See “Additional Information and Software” for a link to the current drivers and chipset files. Hard Drive(s) are not Recognized Check the following: 1. Make sure the drive is not disabled in the BIOS Setup. 2.
Troubleshooting Table 9. BMC POST Error Beep Codes ® Number of Beeps Reason for the Beeps and Action to Take 1-5-2-1 No CPUs installed or first CPU socket is empty. 1-5-4-2 Power fault: DC power unexpectedly lost (power good dropout). 1-5-4-4 Power control fault (power good assertion timeout).
Regulatory and Compliance Information Appendix A: Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance ® The Intel Server Board S5520HC/S5520HCT/S5500HCV comply with the following safety requirements: UL60950 – CSA 60950(USA/Canada) EN60950 (Europe) IEC60950 (International) CB Certificate & Report, IEC60950 (report to include all country national deviations) CE - Low Voltage Directive 73/23/EEE (Europe) Product EMC Compliance – Class A Complianc
Regulatory and Compliance Information Product Regulatory Compliance Markings This product is marked with the following Product Certification Markings: Table 10.
Regulatory and Compliance Information For questions related to the EMC performance of this product, contact: Intel Corporation 5200 N.E. Elam Young Parkway Hillsboro, OR 97124-6497 1-800-628-8686 This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory and Compliance Information English translation of the notice above: This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) from Information Technology Equipment. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
Regulatory and Compliance Information Usage Period (EFUP) Marking Is defined in number of years in which controlled listed substances will not leak or chemically deteriorate while in the product. Intel understands the end-seller (entity placing product into market place) is responsible for providing EFUP marking.
Regulatory and Compliance Information ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide 47
Regulatory and Compliance Information China Packaging Recycle Marks (or GB18455-2001) Intel EPSD has the following ecological compliances: Cardboard and fiberboard packaging will be marked as recyclable in China. China Packaging Recycling Marks is required on retail packaging to be marked as recyclable using China’s recycling logo. Due to regional variances in mark acceptances, all three marks accepted worldwide will be implemented on Intel’s cardboard and fiberboard. Examples of marks are shown below.
Getting Help Appendix B: Getting Help World Wide Web http://support.intel.com/support/motherboards/server/S5520HC/ If you encounter an issue with your server platform, please follow these steps to obtain support on your product. 1. Get connected to our support web page for 24x7 support when you need it to get the latest and most complete technical support information on all Intel Enterprise Server and Storage Platforms.
® Intel Server Issue Report Form Intel® Server Issue Report Form Issue Report Form (Rev 3.5) NOTE: Filling out this form completely is required for any escalation. Customer Contact Information: Customer Support Case#: Intel® Server Board or System: (Example: S5520HC, S5520SC) Server Chassis: (Example SC5600. If third-party chassis used, indicate make and model.
® Intel Server Issue Report Form Type Speed sSpec Thermal Solution Processor 1 Processor 2 Processor 3 Processor 4 Thermal solution (Heatsink) examples: (1U, Passive with air ducting, Active w/fan, and so on) Memory: Manufacturer Part Number DRAM Part Number On Intel tested list? Add-in adapters (Example: NICs, Management Adapters, Serial Expansion Cards, PCI Express* Adapters, RAID Controllers, SCSI Controllers, and so on): Type Slot Manufacturer Model Firmware Other third part hardware (E
® Intel Server Issue Report Form Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so on): Manufacturer Model Type Size Firmware In Hot Swap Bay? Operating System Information (Example: Red Hat* Enterprise Linux, Microsoft Windows* Server 2003, Service pack 1, OEM CD): Manufacturer: Version: Language version (English, Arabic, Chinese (Simplified)): Service Pack Level or Kernel Revision: Distribution (OEM/Retail): Intel® RAID Controller: (Example SRCU42E) RAID controller part number (PBA numbe
® Intel Server Issue Report Form Detailed description of issue: Troubleshooting tried: Steps to replicate the issue: ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide 53
® Intel Server Issue Report Form Issue impact statements: Do you have any potential Intel system, or component purchases that this issue is holding up? If yes, please provide a brief description below. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description below. Have you returned systems or components to your place of purchase because of this issue? If yes, please provide a brief description below.
