Intel® Server System SC5650HCBRP Service Guide Order Number: E81421-002 Revision 1.
Disclaimer Disclaimer ® Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document.
Safety Information Safety Information Important Safety Instructions Before performing any of the instructions, read all caution and safety statements in this document. See also ® Intel Server Boards and Server Chassis Safety Information on the Intel Server Deployment Toolkit 3.0 CD and/or at: http://support.intel.com/support/motherboards/server/sb/cs-010770.
Warnings Warnings Heed safety instructions: Before working with your server product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide.
Preface Preface About this Manual ® Thank you for purchasing and using the Intel Server System SC5650HCBRP. This manual is written for system technicians responsible for troubleshooting, upgrading, and repairing this server system. This document provides a brief overview of the features of system, list of accessories or other components you may need, troubleshooting information, and instructions on how to add and replace ® components on the Intel Server System SC5650HCBRP.
Preface / CD-ROM or DVD-ROM drive RAID controller Operating System NOTE ® SAS add-in adapter or SAS module card is required for the expander backplane assembly kit in the Intel Server System SC5650HCBRP For information about which accessories, memory, processors, and third-party hardware were tested and can be used with your board, and for ordering information for Intel products, see: http://support.intel.com/support/motherboards/server/S5520HC/compat.
Preface For this information or software within the allowed power budget Use this Document or Software Available at: http://support.intel.com/support/motherboards/server/S5520HC/ See the section on the web page titled, “Installation and Use”. For latest drivers, firmware updates (BIOS, BMC, FRUSDR, and ME), and utilities For software to manage your Intel server ® Available for download at: http://support.intel.
Contents Contents Safety Information ............................................................................................. iii Preface ................................................................................................................ v Additional Information and Software ............................................................................... vi 1 Server System Features ............................................................................... 1 Component Identification .
Contents Removing the Left Side Cover....................................................................................... 28 Installing the Left Side Cover ......................................................................................... 29 Removing and Installing the Right Side Cover....................................................................... 30 Removing the Right Side Cover ....................................................................................
Contents System Boots when Installing PCI Card........................................................................ 75 Problems with Newly Installed Application Software .................................................... 75 Problems with Application Software that Ran Correctly Earlier .................................... 76 Devices are not Recognized under Device Manager (Microsoft Windows* Operating System) ..............................................................................................
Contents Zielbenutzer der Anwendung ......................................................................................... 93 Standortauswahl ............................................................................................................ 93 Handhabung von Geräten ............................................................................................. 93 Warnungen zu Netzspannung und Elektrizität ..............................................................
Figures Figures Figure 1. Intel® Server System SC5650HCBRP ............................................................................ 1 Figure 2. Front View Components (with Front Bezel Assembly) ................................................... 3 Figure 3. Front View Components (with Drive Access Door Open) .............................................. 4 Figure 4. Internal Components ....................................................................................................... 5 Figure 5.
Figures Figure 50. Installing Hard Drive to Drive Carrier .......................................................................... 50 Figure 51. Reinstall Drive Carrier in Hot Swap Drive Cage ......................................................... 50 Figure 52. Close Drive Access Door ............................................................................................ 51 Figure 53. Removing the Right Side Cover from Chassis ...........................................................
Server System Features 1 Server System Features ® This chapter briefly describes the main features of the Intel Server System SC5650HCBRP. This chapter provides a photograph of the product, list of the server system features, and diagrams showing the location of important components, and connections in the server system. Figure 1. Intel® Server System SC5650HCBRP Table 1. Server System Features Feature Description Dimensions Pedestal Configuration: 17.8 inches high, 9.
Server System Features Feature Description One 92-mm system fans (Hard Disk Cage fan) Active processor heat sink(s) is required 2 ® ® Processors Up to two Intel Xeon Processors 5500 series with Thermal Design Power (TDP) up to 95 W. ® ® Up to two Intel Xeon Processors 5600 series with Thermal Design Power (TDP) up to 130 W. Memory Six memory channels (three channels per processor socket) with support for 800/1066/1333 MT/s ECC Registered (RDIMM) or ECC Unbuffered (UDIMM) DDR3 memory.
Server System Features Feature Description o o Management support Four SAS connectors at 3 Gbps (via optional SAS module) One SSI-compliant 24-pin front control panel header Integrated IPMI 2.
Server System Features A Hot-swap Disk Drive Bay Figure 3.
Server System Features A Tool-less Device Bay Locks B 5.25-inch Device Bays C 3.5-inch Device Bay D Drive Cage Retention Mechanism E PCI Add-in Card Guide/System Fan Assembly F Server Board G Front Panel USB Ports H Rear Tool-less PCI Retention Mechanisms I Fan Duct/System Fan Assembly J Power Supply Figure 4.
Server System Features H Location to Install Padlock Loop I Rear Chassis Fan Assembly J External SCSI Port Knockout Figure 5.
Server System Features Callout Button/LED Name Color Off / Condition Description Off AC Power off; Off Powered Down (DC-off state or S5), and no degraded, non-critical, critical conditions exist* NOTE When the server is powered down (transitions to the DC-off state or S5), the BMC is still on standby power and retains the sensor and front panel status LED state established before the power-down event.
Server System Features the maximum number of drives that can be integrated into the server system. For instructions on installing hard drives, see “Installing Hot Swap Hard Drive”. You may purchase an optional 2.5” carrier kit (AXX25DRVADPTR) to install 2.5-inch hard drives into 3.5-inch hot-swap drive cages. / NOTE ® The Intel Server System SC5650HCBRP requires SAS add-in card or SAS module card to support hard drives. Drive can consume up to 18.4 watts of power each.
Server System Features Callout Description Callout Description Universal ® B Intel RMM3 Slot X System Fan 1 Header (6-pin) C Slot 2, PCI Express* Gen 1 x4 (x8 Mechanically) Y Main Power Connector D Low-profile USB Solid State Drive Header Z LCP/IPMB Header E Slot 3, PCI Express* Gen2 x8 AA Type A USB Port F Slot 4, PCI Express* Gen2 x8 BB SATA SGPIO Header G Slot 5, PCI Express* Gen2 x8 CC SATA Port 0 H Slot 6, PCI Express* Gen2 x8 (x16 Mechanically) DD SATA Port 1 I Batte
Server System Features Configuration Jumpers Figure 9. Configuration Jumper Location Table 2. Configuration Jumpers Jumper Name Pins What happens at system reset… CMOS Clear (J1E6) 1-2 (Default) Protect CMOS: These pins should have a jumper in place for normal system operation. 2-3 If pins 2-3 are connected for 5 to 10 seconds with AC power unplugged, the CMOS settings clear on the next reset. These pins should not be connected for normal operation.
Server System Features Jumper Name Pins What happens at system reset… These pins should not be connected for normal operation. Back Panel Features A. B. C. D. System Status LED ID LED POST Diagnostic LEDs Serial A Port E. Video F. NIC 1 (top, default management port), Two USB (bottom) G. NIC 2 (top), Two USB (bottom) Figure 10. Back Panel Features The NIC LEDs at the right and left of each NIC provide the following information: Table 3.
Server System Features Intel® Light-Guided Diagnostics 12 ® Intel Server System SC5650HCBRP Service Guide
Server System Features Callout LED Functions A. POST Diagnostics LEDs POST Diagnostics LEDs: The sequence of lit POST Diagnostics LEDs is used to identify specific errors that might occur during the boot process. For a description of how to read these LEDs, refer to the appendix of the Technical Product Specification. B. ID LED You can turn this LED on and off by using system management software.
Server System Features Expander Backplane Connector Locations ® The Intel Server System SC5650HCBRP integrates one expander backplane cage supports up to six hotswap SAS or SATA hard disk drives at 1.5GB/s or 3GB/s. / NOTE SATA controllers cannot be used with expander backplane. SAS controller add-in card or SAS module card is required to support expander backplane. A Power Cable Connectors B SAS Data Cable Connectors C HSBP_IPMB Connectors Figure 12.
Server System Features For optimum performance, when two processors are installed, both must be the identical revision and have the ® same core voltage and Intel QPI/Core speed. Memory ® The Intel Server System SC5650HCBRP provides 12 DIMM sockets in six channels.
Server System Features Callout DIMM Socket Callout DIMM Socket D. Channel B, DIMM_B1 (Blue) J. Channel E, DIMM_E1 (Blue) E. Channel C, DIMM_C2 K. Channel F, DIMM_F2 F. Channel C, DIMM_C1 (Blue) L. Channel F, DIMM_F1 (Blue) Figure 13. DIMM Sockets DDR3 DIMMs must meet the following requirements: Use only 240-pin DDR3 DIMMs. A minimum of one 1 GB DDR3 DIMM is required in DIMM socket DIMM_A1. Either registered DDR3 DIMMs (RDIMMs) or ECC unbuffered DDR3 DIMMs (UDIMMs).
Server System Features / NOTE ® For help with memory population rules, refer to the Intel Server System SC5650HCBRP Technical Product Specification. Optional Hardware Intel® SAS Entry RAID Module AXX4SASMOD ® The Intel Server System SC5650HCBRP provides a SAS module slot (J2J1) for the installation of an optional Intel® SAS Entry RAID Module AXX4SASMOD.
Server System Features Figure 14. Intel® SAS Entry RAID Module SAS RAID Support The BIOS Setup Utility provides drive configuration options on the Advanced | Mass Storage Controller ® Configuration setup page for the Intel SAS Entry RAID Module AXX4SASMOD, some of which affect the ability to configure RAID. ® ® The “Intel SAS Entry RAID Module” option is enabled by default once the Intel SAS Entry RAID Module ® AXX4SASMOD is present.
Server System Features / NOTE ® The PCI Express* Gen 1 slot (x8 Mechanically, x4 Electrically) is not available when the Intel Integrated RAID Module SROMBSASMR is installed and vice versa. / NOTE ® For help with navigating the BIOS Setup utility, refer to the Intel Server System SC5650HCBRP Technical Product Specification. For information on how to configure RAID, see the RAID software user’s guide at: http://www.intel.com/support/motherboards/server/S5520HC/howto.
Server System Features A LCD display (variable content) B LCD up navigation button C LCD down navigation button D LCD backup level navigation button E LCD command enter button G Front Panel USB Ports Figure 15. Internal Components Intel® Remote Management Module 3 ® ® The Intel Remote Management Module 3 (Intel RMM3) plugs into the connector on the server board and acts as a component of the server board, and provides a way to view and operate the server remotely in realtime.
System Utilities 2 System Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which you use to change server configuration defaults. You can run the BIOS Setup with or without an operating system present. See “Additional Information and Software” for a link to the Technical Product Specification where you can find details about specific BIOS setup screens.
System Utilities F5/- Change Value - The minus key or the F5 function key is used to change the value of the current item to the previous value. This key scrolls through the values in the associated pick list without displaying the full list. F6/+ Change Value - The plus key or the F6 function key is used to change the value of the current menu item to the next value. This key scrolls through the values in the associated pick list without displaying the full list.
System Utilities / NOTE In the unlikely event a BIOS error occurs during the BIOS update process, you may need to follow a recovery process to return the system to service. See “Recovering the BIOS” for instructions on performing a BIOS recovery. Recording the Current BIOS Settings 1. Boot the computer and press when you see the message: Press Key if you want to run SETUP 2.
System Utilities located on the baseboard to the recovery position. The BIOS can then execute the recovery instead of the normal BIOS. / NOTE The BIOS recovery is the mode of last resort; it is used only when the main system BIOS will not come up. BIOS Recovery Procedure 1. 2. 3. 4. Download the BIOS image file to a temporary folder on your hard drive. See “Additional Information and Software” for a link to the update software.
System Utilities CAUTION DO NOT interrupt the BIOS POST during the first boot after recovery! Clearing the Password If the user or administrator password(s) is lost or forgotten, moving the password clear jumper into the “clear” position clears both passwords. You must restore the password clear jumper to its original position before you can set a new password(s). The password clear jumper is located on jumper block J1E4. 1. 2. 3. Power down the server. Do not disconnect the power cord. Open the chassis.
System Utilities Figure 17. Password Clear Jumper 4. 5. 6. 7. 8. 9. Close the server chassis. Power up the server and then press to enter the BIOS menu to check if the password is cleared. Power down the server. Open the chassis and move the jumper back to its default position, covering pins 1 and 2. Close the server chassis. Power up the server. The password is now cleared and you can reset it by going into the BIOS setup.
System Utilities Figure 18. CMOS Clear Jumper 1. 2. 3. 4. 5. 6. 7. Power down the server and unplug the AC power cord. Open the server chassis. Move the jumper (J1E6) from the default operating position (covering pins 1 and 2) to the reset/clear position (covering pins 2 and 3). Wait for 5 - 10 seconds. Move the jumper back to default position, covering pins 1 and 2. Close the server chassis and reconnect the AC power cord. Power up the server.
Hardware Installations and Upgrades 3 Hardware Installations and Upgrades This chapter provides instructions for adding and replacing chassis components. Before You Begin Before working with your server product, pay close attention to “Appendix B: Safety Information”.
Hardware Installations and Upgrades 4. If present, remove the two screws (see letter “A” in the following figure). Push in on the latch with your right hand (see letter “B”), and with your left hand, grasp the rear cover clasp and slide the left side cover rearward to remove from chassis (see letter “C”). Figure 19. Removing Left Side Cover Installing the Left Side Cover 1. Observe the safety and ESD precautions listed in “Appendix B: Safety Information”. 2.
Hardware Installations and Upgrades Removing and Installing the Right Side Cover WARNING This system chassis must be operated with the Right side cover installed to ensure proper cooling. Removing the Right Side Cover 1. Observe the safety and ESD precautions listed in“Appendix B: Safety Information”. 2. Power down the server and unplug all peripheral devices and the AC power cable. 3. Remove the left side cover. For instructions, see “Removing the Left Side Cover”. 4.
Hardware Installations and Upgrades Figure 22. Installing Right Side Cover Removing and Installing the Front Bezel Assembly Removing the Front Bezel Assembly 1. Observe the safety and ESD precautions listed in “Appendix B: Safety Information”. 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Disconnect the AC power cord. 4. Remove the left side cover. For instructions, see “Removing the Left Side Cover”. 5.
Hardware Installations and Upgrades Figure 23. Removing Front Bezel Assembly Installing the Front Bezel Assembly 1. Observe the safety and ESD precautions listed in “Appendix B: Safety Information”. 2. Line up the three clips on the right side of the front bezel assembly with the corresponding slots on the right side of the chassis (see letter “A” in the following figure). Engage the clips with the slots (see letter “B”).
Hardware Installations and Upgrades Removing and Installing System Fan Duct WARNING This system chassis must be operated with the fan duct installed to ensure proper cooling. Removing the System Fan Duct 1. Observe the safety and ESD precautions listed in “Appendix B: Safety Information”. 2. Power down the server and unplug all peripheral devices and the AC power cable. Remove the left side cover. For instructions, see “Removing the Left Side Cover”. 3. Remove hot swap hard disk cage.
Hardware Installations and Upgrades Figure 26. Installing System Fan Duct Installing and Removing Memory ® The silkscreen on the Intel Server System SC5650HCBRP server board for the DDR3 DIMM sockets displays DIMM_A1, DIMM_A2, DIMM_B1, DIMM_B2, DIMM_C1, DIMM_C2, DIMM_D1, DIMM_D2, DIMM_E1, DIMM_E2, DIMM_F1, and DIMM_F2, starting from the inside of the board. See “Memory” for a discussion on memory installation rules, requirements, and options. See “Additional Information and Software”.
Hardware Installations and Upgrades Figure 27 .Installing Memory 5. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position (Step “A” in Figure 27). 6. Holding the DIMM by the edges, remove it from its anti-static package. 7. Position the DIMM above the socket. Align the small notch in the bottom edge of the DIMM with the key in the socket (Step “B” in Figure 27). 8. Insert the bottom edge of the DIMM into the socket (Step “C” in Figure 27). 9.
Hardware Installations and Upgrades CAUTION Processor must be appropriate: If you install a processor that is inappropriate for your server, you may damage the server board. See “Additional Information and Software” for a link to the list of compatible processor(s). ESD and handling processors: Reduce the risk of electrostatic discharge (ESD) damage to the processor by doing the following: (1) Touch the metal chassis before touching the processor or server board.
Hardware Installations and Upgrades Figure 29. Opening the Processor Socket Load Plate 7. Remove the processor socket protective cover: Grasp the socket protective cover by the two tabs and carefully lift it straight up as shown in Figure 30. 8. Save the protective cover. Figure 30. Removing the Processor Socket Protective Cover CAUTION To avoid damage, DO NOT drop the cover onto the socket wires or components. 9.
Hardware Installations and Upgrades Figure 32. Install the processor 11. Close the load plate and socket lever: Close the load plate all the way as shown in Figure 33 (Step “A”), push down on the load plate (Step “B” in Figure 33), and close the socket lever and ensure the load plate tab engages under the socket lever when fully closed (Step “C” in Figure 33). Figure 33. Close Load Plate and Socket Lever 12. Install the heatsink(s). See Installing the Processor Heatsink(s) for instructions.
Hardware Installations and Upgrades Installing the Processor Heatsink(s) Selecting Processor Heatsink(s) Each processor requires a heatsink. An active heatsink has a fan attached to the heatsink and a cable that ® must be connected to the server board. The following table shows the compatible Intel Thermal Solution with maximum processor power support. Table 5.
Hardware Installations and Upgrades ® ® 5. Align the active heatsinks in the Intel Server Chassis SC5650 and Intel Server Chassis SC5600 ® (excluding Intel Server Chassis SC5600LX) to let airflow go through to the center of the board (Step “B” ® for active heatsink in Figure 34). Align the passive tower heatsinks (FXXRGTHSINK) fins to fit the Intel Server Chassis SC5600LX air duct (Step “B” for passive heatsink in Figure 34). 6.
Hardware Installations and Upgrades 2. Power down the server and unplug all peripheral devices and the AC power cable. 3. Remove the left side cover. For instructions, see “Removing the Left Side Cover”. 4. Remove the front bezel assembly. For instructions, see “Removing the Front Bezel Assembly”. 5. Remove the EMI shield from the 5.25-in device drive bay (see letter “A” in the following figure). Move latch to the “unlock” position (see letter “B”). Figure 36. Removing 5.25-inch drive EMI Shield 6.
Hardware Installations and Upgrades 7. If necessary, remove the filler panel from the front bezel assembly. Figure 38. Removing 5.25-inch Device Filler Panel from Front Bezel Assembly 8. Reinstall the front bezel assembly. For instructions, see “Installing the Front Bezel Assembly”. 9. Reinstall the left side cover. For instructions, see “Installing the Left Side Cover”. 10. Reconnect all peripheral devices and the AC power cable(s). Power up the server. Removing a DVD-ROM or CD-ROM Drive 42 1.
Hardware Installations and Upgrades Figure 39. Removing CD-ROM or DVD-ROM Drive (SATA Optical Drive is shown) 6.
Hardware Installations and Upgrades 7. Installing a DVD-ROM or CD-ROM Drive” for instructions. If not replacing the drive, reinstall the EMI shield and front bezel filler panel, if available. Figure 40. Installing 5.25-inch drive EMI Shield Installing and Removing PCI Add-in Cards CAUTION Do not overload the server board by installing add-in boards that draw excessive current. PCI add-in boards can be extremely sensitive to electric static discharge (ESD) and always require careful handling.
Hardware Installations and Upgrades Figure 41. Open PCI Add-in Card Retention Device 5. If it is already not removed, remove the PCI slot shield by pushing the shield out from the inside of the chassis. Figure 42. Removing PCI Slot Shield 6. Remove a PCI add-in board from its protective wrapper. Be careful not to touch the components or goldedge connectors. Place the board on an anti-static surface. Record the type and serial number of the add-in board in your equipment log.
Hardware Installations and Upgrades Figure 43. Installing PCI Add-in Card 8. Repeat the previous steps until all PCI add-in boards are installed. 9. Attach cables, if necessary. 10. Reinstall the left side cover. For instructions, see “Installing the Left Side Cover”. 11. Reconnect all peripheral devices and the AC power cable. Power up the server. Removing PCI Add-in Cards CAUTION PCI add-in boards can be extremely sensitive to electric static discharge (ESD) and always require careful handling.
Hardware Installations and Upgrades Figure 44. Open PCI Add-in Card Retention Device 5. Disconnect any cables that may be attached to the PCI add-in board that needs to be removed. 6. Firmly grab the PCI add-in board by its top edge or upper corners and remove from the expansion slot on the server board (see letter “A” in the following figure). Place the removed add-in board in an anti-static protective wrapper. Close the back panel PCI Add-in Card Retention Device (see letter “B”). Figure 45.
Hardware Installations and Upgrades Figure 46. Installing PCI Slot Shield 8. Reinstall the left side cover. For instructions, see “Installing the Left Side Cover”. 9. Reconnect all peripheral devices and the AC power cable(s). Power up the server. Installing Hot Swap Hard Drive / NOTE ® The Intel Server System SC5650HCBRP does not support all hard drives. See “Additional Information and Software” for an Internet link to a list of supported hard drives. 1. Open the drive bay access door. Figure 47.
Hardware Installations and Upgrades 2. Remove a drive carrier from the hot swap drive cage. Press in on the green latch (see letter “A” in the following figure) at the end of the drive carrier to disengage the drive carrier from the drive cage. Pull out on the black lever (see letter “B”) to push the drive carrier partially out of the drive cage. Slide the drive carrier all the way out of the drive cage. Figure 48. Releasing Drive Carrier from Hot Swap Drive Cage 3.
Hardware Installations and Upgrades Figure 50. Installing Hard Drive to Drive Carrier 8. With the black lever in the fully open position, insert the drive carrier into the hot swap drive cage. The green latch at the front of the drive carrier must be to the left of the drive cage. Do not push on the black drive carrier lever until the lever begins to close by itself. Once the black drive carrier lever begins to close by itself, push on it to lock the drive carrier into place. Figure 51.
Hardware Installations and Upgrades Figure 52. Close Drive Access Door Replacing the Front Panel Board Your server system must be operated with a front panel board installed. CAUTION The front panel board is NOT hot-swappable. Before removing or replacing the front panel board, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet. 1.
Hardware Installations and Upgrades Figure 53. Removing the Right Side Cover from Chassis 6. Remove the three screws securing the front panel board to the chassis. Figure 54. Unattaching Front Panel Board from Chassis 7. 52 Carefully remove the front panel board through the opening in the left side of the chassis (see letter “A” in the following figure). Disconnect the front panel cable (see letter “B”) and the chassis intrusion cable (see letter “C”) from the front panel board.
Hardware Installations and Upgrades Figure 55. Removing Front Panel Board from Chassis 8. Remove standoffs from the old front panel and install on the new front panel. Figure 56. Removing Standoffs from Front Panel Board 9. Attach the front panel cable (see letter “A” in the following figure) and the chassis intrusion cable (see letter “B”) to the new front panel board. Slide the new front panel board through the opening in the left side of chassis (see letter “C”).
Hardware Installations and Upgrades Figure 57. Installing Front Panel Board in Chassis 10. Use one hand to align the front panel board in position inside the chassis. With your other hand, tighten the three screws to secure the front panel board to the front of the chassis. Figure 58. Positioning Front Panel Board in Chassis 11. Reinstall the right side cover. Reinstall the two screws.
Hardware Installations and Upgrades Figure 59. Reinstall Right Side Cover on Chassis 12. Reinstall the front bezel assembly. For instructions, see “Installing the Front Bezel Assembly”. 13. Reinstall the left side cover. For instructions, see “Installing the Left Side Cover”. 14. Reconnect all peripheral devices and the AC power cable. Power up the server. Replacing Rear System Fan CAUTIONS ® The system fan for the Intel Server System SC5650HCBRP is NOT hot swappable.
Hardware Installations and Upgrades Figure 60. Removing Rear System Fan from Chassis 6. Reconnect the fan cable to the server board System fan 5 header (see letter “A”). Install the new system fan in the snap-in bracket is shown in the following figure (see letter “B”). Figure 61. Installing Rear System Fan from Chassis 56 7. Install the system fan duct. For instructions, see “Removing and Installing System Fan Duct”. 8. Install the left side cover.
Hardware Installations and Upgrades Replacing Hard Disk Cage Fan CAUTION ® The system fan for the Intel Server System SC5650HCBRP is NOT hot swappable. Before removing or replacing a fan, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet. 1. Observe the safety and ESD precautions listed in, “Appendix B: Safety Information”. 2.
Hardware Installations and Upgrades Figure 63. Removing Fan from Hot Swap Drive Cage 8. Install the new system fan in the snap-in bracket is shown in the following figure. Figure 64. Installing Fan on Hot Swap Drive Cage 9. 58 Slide the drive cage into the drive bay slot on the chassis. You should hear a click when the blue plastic retention mechanism locks into place. Be sure to feed the fan cable through the slot first so it exits through the back of the drive cage.
Hardware Installations and Upgrades Figure 65. Inserting Hot Swap Drive Cage into Chassis 10. Make the backplane and server board/RAID controller card cable connections. Cable instructions differ depending upon SAS controller device. Refer to the documentation that came with your RAID controller card for instructions on connecting backplane cables to your RAID controller card. Connect HSBP_IPMB cable to Server Board HSPB_A headers. 11. Reinstall system fan duct and chassis left side cover if available.
Hardware Installations and Upgrades Figure 66. Removing Power Supply Filler Panel 3. Insert new hot swap power supply module until it clicks into place. Figure 67. Install Additional Hot Swap Power Supply Module 4. Connect power cable to hot swap power supply. Replacing a Hot Swap Power Supply Module WARNING Hazardous conditions, power supply: Hazardous voltage, current, and energy levels are present inside the power supply.
Hardware Installations and Upgrades 3. Press up on green latch (see letter “A” in the following figure) while pulling on handle (see letter “B”) to remove hot swap power supply from chassis. Figure 68. Removing Hot Swap Power Supply Module from Chassis 4. Insert new hot swap power supply module. Figure 69. Inserting Power Supply Module into Chassis 5. Connect power cable to replaced hot swap power supply.
Hardware Installations and Upgrades Replacing a Hot Swap Power Supply Cage WARNING Hazardous conditions, power supply: Hazardous voltage, current, and energy levels are present inside the power supply. There are no user-serviceable parts inside it; servicing of the power supply should be done only by technically qualified personnel. 1. Observe the safety and ESD precautions listed in “Appendix B: Safety Information”. 2. Power down the server and unplug all peripheral devices and the AC power cable. 3.
Hardware Installations and Upgrades Figure 71. Deattaching Hot Swap Power Supply Cage from Inside of Chassis 8. / Remove five external screws securing back of power supply cage to chassis. Slide the power supply cage out of the chassis. NOTE You may have to work the power cables through slot openings with your free hand as you remove the power supply cage from the chassis. Figure 72. Deattaching Hot Swap Power Supply Cage from Rear of Chassis 9.
Hardware Installations and Upgrades Figure 74. Attaching Rear Support Bracket to Hot Swap Power Supply Cage 11. Insert new hot swap power supply cage into chassis. Secure back of hot swap power supply cage to chassis with five screws. / NOTE Ensure you route the power supply cables through the power supply opening in the chassis first before inserting the power supply cage. Figure 75. Securing Hot Swap Power Supply Cage to Rear of Chassis 12.
Hardware Installations and Upgrades Figure 76. Securing Hot Swap Power Supply Cage to Inside of Chassis 13. Route and connect the P1, P2, P3, and P4 cables to the server board. 14. Route the P5 and P6 cables to the PCI Express* graphic cards. 15. Route the P9 and P10 cables to the 5.25-in. removable media device bays and connect to installed devices. 16. Route the P11, P12, P13, and P14 cables to the hard drive cage and connect power cables to installed devices. 17.
Hardware Installations and Upgrades Install Rubber Feet for a Pedestal-configured Chassis / NOTE ® Do not install feet on your Intel Server System SC5650HCBRP if it is to be installed in a rack. Only install feet on a pedestal-configured chassis. 1. Observe the safety and ESD precautions listed in “Appendix B: Safety Information”.. 2. Power down the server and unplug all peripheral devices and the AC power cable. 3. Lay the chassis down on its right side. 4.
Hardware Installations and Upgrades Figure 78. Install Rubber Feet on Pedestal-configured Chassis 5. Put chassis in the upright position. 6. Reconnect all peripheral devices and the AC power cable to the server. Power up the server. Replacing the CMOS Battery The lithium CMOS battery on the server board powers the Real-Time Clock (RTC) in the absence of power.
Hardware Installations and Upgrades VAROITUS Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti. 1. Observe the safety and ESD precautions at the beginning of this book. For more information, see “Safety Information”. 2. Turn off all peripheral devices connected to the server and turn off the server. 3. Disconnect the AC power cord from the server. 4.
Hardware Installations and Upgrades 11. Replace the chassis cover and reconnect the AC power cord. See the documentation that came with your chassis for instructions on installing the cover. 12. Run the BIOS Setup utility to restore the configuration settings to the real-time clock (RTC).
Troubleshooting 4 Troubleshooting This chapter helps you identify and solve problems that might occur while using the system. For any issue, first ensure you are using the latest software. These software updates include updates for the BIOS, Baseboard Management Controller (BMC), FRUSDR, hot-swap controller (HSC), and the Management Engine (ME) firmware. For a link to the software updates, see “Additional Information and Software”.
Troubleshooting 11. Are all device drivers properly installed? 12. Are the configuration settings made in the Setup correct? 13. Is the operating system properly loaded? See the operating system documentation. 14. Did you press the system power on/off switch on the front panel to turn the server on (power on light should be lit)? 15. Is the system power cord properly connected to the system and plugged into a NEMA 5-15R outlet for ~100-120 V or a NEMA 6-15R outlet for ~200-240 V? 16.
Troubleshooting Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: Power light does not light. No characters display on screen. Characters on the screen appear distorted or incorrect. System cooling fans do not rotate. CD-ROM or DVD-ROM drive activity light does not light. There are problems with application software. The bootable CD-ROM or DVD-ROM is not detected. Try the following solutions in the order given.
Troubleshooting 3. Are the brightness and contrast controls on the video monitor properly adjusted? 4. Is the video monitor signal cable properly installed? 5. Does this video monitor work correctly if plugged into a different system? 6. Is the on-board video controller enabled in the BIOS? 7. Remove all add-in cards and see if the video returns. If successful, add the cards back in one at a time with a reboot between each addition. 8.
Troubleshooting 4. Have any of the fan motors stopped? Use the server management subsystem to check the fan status. 5. Have your fans speeded up in response to an overheating situation? 6. Have your fans speeded up in response to a fan that failed? 7. Are the fan power connectors properly connected to the server board? 8. Is the cable from the front panel board connected to the both the front panel board and to the server board? 9.
Troubleshooting The controller stopped working when an add-in adapter was installed Make sure the cable is connected to the port from the on-board network controller. Make sure your BIOS is current. For a link to the current version, see “Additional Information and Software”. Make sure the other adapter supports shared interrupts. Make sure your operating system supports shared interrupts. Try reseating the add-in adapter.
Troubleshooting Problems with Application Software that Ran Correctly Earlier Problems that occur after the system hardware and software have been running correctly sometimes indicate equipment failure. However, they can also be caused by file corruption or changes to the software configuration. Check the following: / 1. If you are running the software from a USB floppy disk, CD-ROM, or DVD-ROM, try a different disk. 2. Check your system with a virus infection. 3.
Troubleshooting Bootable CD-ROM/DVD-ROM Disk Is Not Detected Check the following: Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device. LED Information ® The Intel Server System SC5650HCBRP includes LEDs that can aid in troubleshooting your system. See ® “Intel Light-Guided Diagnostics”. BIOS POST Beep Codes The following table lists the POST error beep codes. Prior to system video initialization, the BIOS uses these beep codes to inform users of error conditions.
Technical Reference 5 Technical Reference Power Supply Specification 600-W Hot Swap Power Supply Input Voltage 100-127 V at 50/60 Hz; 12 A max. 200-240 V at 50/60 Hz; 7 A max. 600-W 1+1 Hot Swap Power Supply Output Voltages The following table lists the total wattage available from the power subsystem for each voltage. Ensure your loads do not exceed the combined total wattage of 670 W. For information about calculating the power usage for your configuration, see “Calculation Power Usage.
Technical Reference System Environmental Specification Table 10. Environmental Specification Temperature Humidity Shock Acoustic Noise Electrostatic Discharge (ESD) Non-operating: -40 ° to 70 °C Operating: 10 ° to 35 °C; derated 0.5 °C for every 1000 ft. (305 m) to a maximum of 10,000 feet Non-operating: 90% relative humidity (non-condensing) at 30 °C. Operating: 2.0 g, 11 msec, 1/2 sine Packaged: Operational after an 18-inch free fall. Base, BRP, and LX configurations - 5.8 BA LWA idle; 6.
Technical Reference 6th Hard Drive Expansion Board 1 Expansion Board 2 Expansion Board 3 Expansion Board 4 Expansion Board 5 Expansion Board 6 ® Intel Remote Management Module Control Panel Total Current Worksheet, Total Combined Power Used by the Server From the previous worksheet, enter the total current for each column. Multiply the voltage by the total current to get the total wattage for each voltage level.
Appendix A: Regulatory and Compliance Information Appendix A: Regulatory and Compliance Information Product Regulatory Compliance Warning: To ensure regulatory compliance, you must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide.
Appendix A: Regulatory and Compliance Information • • • • • • • • • CE - EMC Directive 89/336/EEC (Europe) VCCI Emissions (Japan) AS/NZS 3548 Emissions (Australia/New Zealand) BSMI CNS13438 Emissions (Taiwan) GOST R 29216-91 Emissions (Russia) GOST R 50628-95 Immunity (Russia) Belarus License (Belarus) Ukraine License (Ukraine) RRL MIC Notice No.
Appendix A: Regulatory and Compliance Information Regulatory Compliance Region VCCI Marking (Class A) Japan BSMI Certification Number and Class A Warning Taiwan GOST R Marking Russia RRL KCC Mark Korea China Compulsory Certification Mark China Marking Electromagnetic Compatibility Notices FCC Verification Statement (USA) This device complies with Part 15 of the FCC Rules.
Appendix A: Regulatory and Compliance Information Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment. The customer is responsible for ensuring compliance of the modified product. Only peripherals (computer input/output devices, terminals, printers, etc.) that comply with FCC Class A or B limits may be attached to this computer product.
Appendix A: Regulatory and Compliance Information Regulated Specified Components To maintain the UL listing and compliance to other regulatory certifications and/or declarations, the following regulated components must be used and conditions adhered to. Interchanging or use of other components will void the UL listing and other product certifications and approvals. Updated product information for configurations can be found on the Intel Server Builder Web site at the following URL: http://channel.intel.
Appendix A: Regulatory and Compliance Information Intel “retail” products are provided with EFUP marking For “Business to Business” products, Intel intends to place EFUP marking on product for customer convenience EFUP for Intel server products has been determined as 20 years. Below is an example of EFUP mark applied to Intel server products. CRoHS Substance Tables: China CRoHS requires products to be provided with controlled substance information.
Appendix A: Regulatory and Compliance Information Intel® Server System SC5650HCBRP Service Guide 87
Appendix A: Regulatory and Compliance Information China Packaging Recycle Marks (or GB18455-2001) Intel EPSD has the following ecological compliances: Cardboard and fiberboard packaging will be marked as recyclable in China. China Packaging Recycling Marks is required on retail packaging to be marked as recyclable using China’s recycling logo. Due to regional variances in mark acceptances, all three marks accepted worldwide will be implemented on Intel’s cardboard and fiberboard.
Appendix B: Safety Information Appendix B: Safety Information English Server Safety Information ® ® This document applies to Intel server boards, Intel server chassis (pedestal and rackmount), and installed peripherals. To reduce the risk of bodily injury, electrical shock, fire, and equipment damage, read this document and ® observe all warnings and precautions in this guide before installing or maintaining your Intel server product.
Appendix B: Safety Information Site Selection The system is designed to operate in a typical office environment. Choose a site that is: • Clean, dry, and free of airborne particles (other than normal room dust). • Well-ventilated and away from sources of heat including direct sunlight and radiators. • Away from sources of vibration or physical shock. • Isolated from strong electromagnetic fields produced by electrical devices.
Appendix B: Safety Information • Disconnect the AC power by unplugging all AC power cords from the system or wall outlet. Disconnect all cables and telecommunication lines that are connected to the system. • Retain all screws or other fasteners when removing access cover(s). Upon completion of accessing inside the product, refasten access cover with original screws or fasteners. • Do not access the inside of the power supply. There are no serviceable parts in the power supply.
Appendix B: Safety Information Laser Peripherals or Devices Caution: To avoid risk of radiation exposure and/or personal injury: • Do not open the enclosure of any laser peripheral or device. • Laser peripherals or devices are not user serviceable. • Return to manufacturer for servicing. Deutsch Sicherheitshinweise für den Server ® ® Das vorliegende Dokument bezieht sich auf Intel Serverplatinen, Intel Servergehäuse (Standfuß und Rack) sowie installierte Peripheriegeräte.
Appendix B: Safety Information Zielbenutzer der Anwendung Dieses Produkt wurde in seiner Eigenschaft als IT-Gerät getestet, das in Büros, Schulen, Computerräumen und ähnlichen öffentlichen Räumlichkeiten installiert werden kann. Die Eignung dieses Produkts für andere Einsatzbereiche als IT (z. B. Medizin, Industrie, Alarmsysteme oder Prüfgeräte) kann u. U. weitere Tests erfordern. Standortauswahl Das System ist für den Betrieb innerhalb normaler Büroumgebungen geeignet.
Appendix B: Safety Information • • • Die Netzkabel sind die Hauptvorrichtung zum Trennen des Geräts vom Stromnetz. Die Steckdose muß in der Nähe der Anlage angebracht und gut erreichbar sein. Netzkabel müssen an eine ordnungsgemäß geerdete Steckdose angeschlossen sein.
Appendix B: Safety Information Andere Gefahren Batterieaustausch Vorsicht: Wird die Batterie unsachgemäß ausgetauscht, besteht Explosionsgefahr. Verwenden Sie als Ersatz nur die vom Gerätehersteller empfohlene Batterie. Beachten Sie bei der Entsorgung von Batterien die gültigen Bestimmungen. Versuchen Sie nicht, eine Batterie aufzuladen. Versuchen Sie nicht, eine Batterie zu öffnen oder sonstwie zu beschädigen.
Appendix B: Safety Information Indique des risques d’électrocution pouvant entraîner des blessures corporelles graves ou mortelles si les consignes de sécurité ne sont pas respectées. Signale des composants ou des surfaces soumis à des températures élevées. Indique de ne pas toucher aux pales de ventilateur, car cela peut entraîner des blessures. Indique de débrancher tous les cordons d’alimentation secteur pour déconnecter l’alimentation.
Appendix B: Safety Information Le bloc d’alimentation de ce produit ne contient aucun composant réparable par l’utilisateur. N’ouvrez pas le bloc d’alimentation. L’intérieur de celui-ci est soumis à des niveaux dangereux de tension, de courant et d’énergie. Renvoyez-le au fabricant en cas de problème. Lorsque vous remplacez un bloc d’alimentation à chaud, débranchez le cordon du bloc d’alimentation en cours de remplacement avant de le retirer du serveur.
Appendix B: Safety Information Pour éviter tout risque d’électrocution, le rack et chaque élément de l’équipement installé dans le rack doivent être correctement reliés à la terre. Décharges électrostatiques (ESD) Attention: Les décharges électrostatiques (ESD) peuvent endommager les lecteurs de disque dur, les cartes et d’autres pièces. Il est fortement conseillé d’effectuer l’ensemble des procédures décrites à un poste de travail protégé contre les ESD.
Appendix B: Safety Information componentes anulará la homologación UL y otras certificaciones oficiales del producto, pudiendo dejar de ser compatible con las normativas locales de los países en los que se comercializa. Advertencias y precauciones sobre seguridad Para reducir la posibilidad de que se produzcan lesiones personales o daños en la propiedad, antes de empezar a instalar el producto, lea, observe y cumpla toda la información e instrucciones de seguridad siguientes.
Appendix B: Safety Information • Para que el peso sea menor para manipularlo con más facilidad, extraiga los componentes que sean de fácil extracción. Advertencias de alimentación y eléctricas Precaución: El botón de encendido, indicado con la marca del modo de reposo o stand-by, NO DESCONECTA completamente la alimentación de CA del sistema, ya que el modo de reposo de 5 V sigue activo mientras el sistema está enchufado.
Appendix B: Safety Information • Al reemplazar una fuente de alimentación de conexión en funcionamiento, desenchufe el cable de alimentación de la fuente de alimentación que va a reemplazar antes de extraerla del servidor. Precaución: Si el servidor se ha estado ejecutando, los procesadores y disipadores de calor estarán recalentados. A no ser que esté instalando o extrayendo un componente de conexión en funcionamiento, deje que el sistema se enfríe antes de abrir las cubiertas.
Appendix B: Safety Information • • Los periféricos o dispositivos láser no pueden ser reparados por el usuario Haga que el fabricante los repare.
Appendix B: Safety Information 在易受闪电袭击的地区，我们建议将系统插入电涌抑制器并在闪电期间断开通信 线路与调制解调器之间的连接。 提供正确接地的墙壁插座。 提供足够的空间，以便拿取电源供应线，因为这是本产品的主要电源断开器。 设备操作规范 减少人身伤害或设备受损的危险： 移举设备时遵守当地的职业健康与安全要求。 借助机械手段或其他合适的手段移举设备。 拆除一切易分离组件，以降低重量并方便操作。 电源与电气警告 注意事项 电源按钮（如待机电源标记所示）并不能完全关闭系统的交流电源，只要系统已接 通电源，就存在 5V 待机电源。要从系统切断电源，须从墙壁电源插座中拔下交流电线。您的系统可能 不止使用一根交流电线。请确保所有的交流电线都已拔下。打开机箱或增加或去除 任何热插拔组件之前，确保交流电线已拔下。 若非所需的确切类型，请勿尝试修改或使用交流电线。系统的每个电源供应设备都 需要一根单独的交流电线。 本产品的电源供应设备包含非用户维修部件。请勿打开电源供应设备。电源供应设 备包含非常危险的电压级、电流级和能量级。请与生产商联系维修事宜。 替换热插拔
Appendix B: Safety Information 从系统或墙壁插座上拔下所有交流电线，断开交流电源。 断开与系统相连的所有线缆和通信线路。 卸除舱口盖时，保留所有螺钉及其他紧固件。完成产品内部检查之后，请 用螺钉或紧固件重新固定舱口盖。 请勿打开电源供应设备。电源供应设备内没有可维修部件。请与生产商联系 维修事宜.
Appendix B: Safety Information 不正确替换电池可能导致爆炸危险。替换电池时，请只使用设备生产商推荐使用的 电池。 请按当地法规处置电池。 请勿对电池充电。 请勿拆卸、刺穿或以其他方式损坏电池。 冷却和气流 注意事项 按照说明小心布置线缆，尽量减少气流阻塞和冷却问题。 为保证适当的冷却和气流，运行系统时请确保机箱盖已安装。未安装机箱盖即运行 系统可能导致系统部件受损。安装机箱盖的步骤如下： 首先检查并确保系统内没有遗留的未固定工具或部件。 检查线缆、内插板和其他组件已正确安装。 按产品说明安装机箱盖。 激光外设或激光设备 注意事项 为避免幅射暴露和/或人身伤害： 请勿打开任何激光外设或激光设备的外壳 激光外设或激光设备为非用户维修设备 请与生产商联系维修事宜 Intel® Server System SC5650HCBRP Service Guide 105
Appendix C: Installation/Assembly Safety Instructions Appendix C: Installation/Assembly Safety Instructions English The power supply in this product contains no user-serviceable parts. Refer servicing only to qualified personnel. Do not attempt to modify or use the supplied AC power cord if it is not the exact type required. A product with more than one power supply will have a separate AC power cord for each supply. The power button on the system does not turn off system AC power.
Appendix C: Installation/Assembly Safety Instructions A microprocessor and heat sink may be hot if the system has been running. Also, there may be sharp pins and edges on some board and chassis parts. Contact should be made with care. Consider wearing protective gloves. Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Dispose of used batteries according to manufacturer's instructions.
Appendix C: Installation/Assembly Safety Instructions SICHERHEISMASSNAHMEN: Immer wenn Sie die Gehäuseabdeckung abnehmen um an das Systeminnere zu gelangen, sollten Sie folgende Schritte beachten: 1. Schalten Sie alle an Ihr System angeschlossenen Peripheriegeräte aus. 2. Schalten Sie das System mit dem Hauptschalter aus. 3. Ziehen Sie den Stromanschlußstecker Ihres Systems aus der Steckdose. 4.
Appendix C: Installation/Assembly Safety Instructions Français Le bloc d'alimentation de ce produit ne contient aucune pièce pouvant être réparée par l'utilisateur. Ce produit peut contenir plus d'un bloc d'alimentation. Veuillez contacter un technicien qualifié en cas de problème. Ne pas essayer d'utiliser ni modifier le câble d'alimentation CA fourni, s'il ne correspond pas exactement au type requis.
Appendix C: Installation/Assembly Safety Instructions Danger d'explosion si la batterie n'est pas remontée correctement. Remplacer uniquement avec une batterie du même type ou d'un type équivalent recommandé par le fabricant. Disposez des piles usées selon les instructions du fabricant. Le système a été conçu pour fonctionner dans un cadre de travail normal. L'emplacement choisi doit être: • "Propre et dépourvu de poussière en suspension (sauf la poussière normale).
Appendix C: Installation/Assembly Safety Instructions 2. Extraiga y guarde todos los tornillos de las tapas.Extraiga las tapas. Para obtener un enfriamiento y un flujo de aire adecuados, reinstale siempre las tapas del chasis antes de poner en marcha el sistema. Si pone en funcionamiento el sistema sin las tapas bien colocadas puede dañar los componentes del sistema. Para instalar las tapas: 1. Asegúrese primero de no haber dejado herramientas o componentes sueltos dentro del sistema. 2.
Appendix C: Installation/Assembly Safety Instructions L'interruttore attivato/disattivato nel pannello anteriore non interrompe l'alimentazione in c.a. del sistema. Per interromperla, è necessario scollegare tutti i cavi di alimentazione in c.a. dalle prese a muro o dall'alimentazione di corrente. PASSI DI SICUREZZA: Qualora si rimuovano le coperture del telaio per accedere all'interno del sistema, seguire i seguenti passi: 1. Spegnere tutti i dispositivi periferici collegati al sistema. 2.
Appendix C: Installation/Assembly Safety Instructions • "Dotata di una presa a muro correttamente installata. • "Dotata di spazio sufficiente ad accedere ai cavi di alimentazione, i quali rappresentano il mezzo principale di scollegamento del sistema.
Appendix D: Getting Help Appendix D: Getting Help World Wide Web http://support.intel.com/support/motherboards/server/S5520HC/ If you encounter an issue with your server platform, please follow these steps to obtain support on your product. 1. Get connected to our support web page for 24x7 support when you need it to get the latest and most complete technical support information on all Intel Enterprise Server and Storage Platforms.
® Intel Server Issue Report Form Intel® Server Issue Report Form Issue Report Form (Rev 3.5) NOTE: Filling out this form completely is required for any escalation. Customer Contact Information: Customer Support Case#: Intel® Server Board or System: (Example: S5520HCBRP) Server Chassis: (Example SC5600. If third-party chassis used, indicate make and model.) Base Board Information: (You can find some information by accessing the BIOS and going through the Server Management menu -> System Information.
® Intel Server Issue Report Form Processor information: Type Speed sSpec Thermal Solution Processor 1 Processor 2 Processor 3 Processor 4 Thermal solution (Heatsink) examples: (1U, Passive with air ducting, Active w/fan, and so on) Memory: Manufacturer Part Number DRAM Part Number On Intel tested list? Add-in adapters (Example: NICs, Management Adapters, Serial Expansion Cards, PCI Express* Adapters, RAID Controllers, SCSI Controllers, and so on): Type Slot Manufacturer Model Firmware Other
® Intel Server Issue Report Form Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so on): Manufacturer Model Type Size Firmware In Hot Swap Bay? Operating System Information (Example: Red Hat* Enterprise Linux, Microsoft Windows* Server 2003, Service pack 1, OEM CD): Manufacturer: Version: Language version (English, Arabic, Chinese (Simplified)): Service Pack Level or Kernel Revision: Distribution (OEM/Retail): Intel® RAID Controller: (Example SRCU42E) RAID controller part number (PBA numbe
® Intel Server Issue Report Form Detailed description of issue: Troubleshooting tried: Steps to replicate the issue: 118 Intel® Server System SC5650HCBRP Service Guide
® Intel Server Issue Report Form Issue impact statements: Do you have any potential Intel system, or component purchases that this issue is holding up? If yes, please provide a brief description below. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description below. Have you returned systems or components to your place of purchase because of this issue? If yes, please provide a brief description below.
