Installation Manual User guide

Chapter 3
Concord Express Installation Instructions 77
3. Clear memory and reprogram the panel locally.
Note: Clearing panel memory deletes factory zone programming.
Installer cannot remember install code.
1. Check your records to see if you have the install code on file.
2. Verify the install code using the Downloader.
3. Use the Dealer Code to enter program mode and view the installer code.
4. Call Technical Support for assistance.
Installer cannot remember dealer code
1. Check your records to see if you have the dealer code on file.
2. Verify the dealer code using the Downloader.
3. Call Technical Support for assistance.
Alphanumeric Touchpads
Display shows all ************.
• Touchpad is not connected to panel bus terminals or is wired incorrectly.
Check and correct wiring.
Display is blank.
1. Check that panel is powered up.
2. Check for touchpad power and/or bus miswiring, opens, or shorts.
3. Check touchpad brightness setting (see the user programming OPTIONS
menu).
Touchpad buttons don’t beep when pressed.
1. Check for touchpad power and/or bus miswiring, opens, or shorts.
2. Check that key beeps option is set to on (see the ACCESSORY MODULES—
BUS DEVICES menu).
Arming and Disarming
System protests and won’t arm.
1. If arming to level 2, make sure all monitored perimeter doors and windows are
closed.
2. If arming to level 3, make sure all perimeter and interior sensors are closed.
3. Press status for an indication of the problem.
System won’t disarm.