Installation Manual User guide

Chapter 3
78 Concord Express Installation Instructions
1. Disarming using incorrect code. Enter correct code.
2. Access code is not programmed or set up in user programming to disarm
system.
3. Wireless touchpad is not learned into system or hardwire touchpad is not
communicating to panel. Check installer programming for learned touchpads.
4. The installer code is being used to disarm the system. The system is
designed not to disarm using the installer code. Use a regular or system
master code to disarm the system.
Bypassing
Touchpad indicates Invalid when you attempt to bypass a sensor.
1. Sensor is already bypassed.
2. Attempting to bypass a 24-hour sensor that cannot be bypassed (group 26
fire sensors).
3. Sensor is not active in the current arming level.
System cancels sensor bypass when you try to arm to level 2 or 3.
• Sensor is being bypassed before arming to 2—STAY or 3—AWAY. Arm to
the desired level before bypassing a sensor.
Central Station/Pager Reporting
Central station/pager is not receiving reports.
1. Check that the premises phone line is working.
2. Perform a phone test.
3. Check that the DB-8 cord is plugged into the RJ-31X/CA-38A jack.
4. Check that the DB-8 cord is wired correctly to the panel.
5. Check for correct phone line wiring between the TELCO block and RJ-
31X/CA-38A jack.
6. Replace faulty RJ-31X/CA-38A jack.
7. Replace faulty DB-8 cord.
8. Verify that central station/pager phone number is programmed into the panel.
Reprogram the phone number and retest, if necessary.
9. Verify that reporting features, such as High Level Rpts and Low Level Rpts,
are set to “on.”
10. Verify that the correct phone format (SIA or CID) is being used.