Installation Manual User guide

Chapter 3
Concord Express Installation Instructions 79
11. For pagers, extend the pager delay setting (see the PHONE OPTIONS—
GLOBAL menu in the “Entering programming mode” on page 28.
Downloading/Uploading
Download/upload session fails on a pre-programmed panel.
1. Check all phone troubleshooting Action/Solution steps.
2. Verify Downloader Phone Number matches ToolBox setting.
3. Verify Downloader Code matches ToolBox setting.
4. Verify Dealer Code matches ToolBox setting.
5. Verify panel Account Number matches ToolBox setting.
Download/upload session fails on an unprogrammed panel.
• Check all phone troubleshooting Action/Solution steps.
Hardwire Zones
System doesn’t go into alarm when zone is tripped.
1. System is disarmed. Arm system and then trip the zone.
2. Zone is not learned into panel memory. Enter installer/dealer program mode
and use the LEARN SENSORS menu to add the zone into memory.
Zone reports trouble condition.
1. Check that onboard and SnapCard zone inputs have a 2k-ohm EOL resistor
installed at the last device on the loop (in series for N/C loops or in parallel for
N/O loops).
2. Check for zone wire fault—short circuit on N/C loops, open circuit on N/O
loops.
3. Make sure all devices on zone are in non-alarm state, then enter disarm
command to reset zone.
Panel Power
Panel does not power up. Touchpads don’t display or respond.
1. Check that panel transformer is plugged into an unswitched outlet.
2. Check the AC circuit breaker to be sure the circuit is live.
3. Check that the backup battery is installed correctly and the AC power
transformer is plugged in.
4. Check for proper panel and transformer wiring.