Installation Manual User guide

Chapter 3
Concord Express Installation Instructions 81
4. Check that the transformer is supplying AC to the panel. (Transformer internal
fuse may be blown.)
WARNING: Be careful when securing the transformer to an outlet metal cover.
Hold the cover tightly in place. You could receive a serious shock if the metal
outlet cover drops down onto the prongs of the plug while you are securing the
transformer and cover to the outlet box.
Phones
Loss of dial tone at on-site phones after wiring RJ-31X jack or connecting the
DB-8 cord.
1. Wait 2 minutes and try again. The panel may be busy trying to report to the
central station.
2. Disconnect the panel DB-8 cord from the RJ-31 jack. If the phone still doesn’t
work, the system is okay and the problem is in the wiring.
3. Check RJ-31X jack wiring and TELCO block wiring. Replace RJ-31X jack if
necessary.
4. Check DB-8 cord connections at the panel and RJ-31X jack. Replace cord if
necessary.
5. Perform a phone test after troubleshooting the phone line.
Constant dial tone preventing dial-out on premises phones.
• One or more polarity-sensitive phones exist on-site. Reverse the phone wires
connected to the brown and gray wire terminals on the RJ-31X jack.
Sirens
Piezo sirens connected to SnapCard or onboard (panel) outputs 1 and/or 2 don’t
produce any alarm sounds.
1. Check for incorrect wiring between siren and panel; correct where necessary.
2. Output has not been configured (set up) to activate sirens. Enter program
mode and configure output (see ACCESSORY MODULES—BUS
DEVICES—SNAP CARD, or ONBOARD OPTIONS—OUTPUT 1, 2 in the
“Programming” section and the tables in Appendix A).
Wireless Sensor and Touchpad Batteries
System indicates SENSOR/TOUCHPAD NN LOW BATTERY.
• Replace the indicated device battery. Test the sensor/touchpad after
replacing the battery.