Use and Care Manual

26 iRobot Roomba 500 Series For more detailed information, visit: www.irobot.com 27
Troubleshooting
Roomba will tell you something is wrong with a two-tone “uh-oh” sound
followed by a series of beeps or a narrated voice. The troubleshooting
light will also blink. Refer to the chart below to resolve Roomba’s problem.
If the problem is not resolved, visit www.irobot.com/support.
Runtime Errors
Roomba
beeps...
Or Roomba says…. Likely cause What to do
1 beep
Error 1. Move Roomba to
a new location then press
CLEAN to restart.
Roomba is stuck with a
wheel hanging down or
Roomba is stuck.
Ensure Roomba’s wheels
are firmly on the floor. Start
Roomba in a new location.
2 beeps
Error 2. Open
Roomba’s brush cage
and clean brushes.
Roomba’s main
brushes cannot turn.
Remove and clean
Roomba’s brushes.
5 beeps
Error 5. Spin Roomba’s
side wheels to clean.
Roomba’s side wheel is
stuck.
Clean hair and debris from
Roomba’s side wheels. Push
them in and out and confirm
that they both turn freely.
Start Roomba in a new
location.
6 beeps
Error 6. Move Roomba to
a new location then press
CLEAN to restart.
Roomba’s cliff sensors
are dirty or Roomba is
stuck hanging over a cliff.
Wipe Roomba’s cliff sensors
with a dry cloth. Start
Roomba in a new location.
7 beeps
Error 7. Spin Roomba’s
side wheels to clean.
Roomba’s side wheel is
stuck.
Clean Roomba’s side wheels
of hair and debris. Push
them in and out and confirm
that they both turn freely.
Start Roomba in a new
location.
8 beeps
Roomba’s front wheel
is stuck or Roomba is
stuck.
Remove and clean hair and
debris from Roomba’s front
wheel. Start Roomba in a
new location.
9 beeps
Error 9. Tap Roomba’s
bumper to clean.
Roomba’s bumper is
compressed or the
bumper sensor is dirty.
Briskly tap Roomba’s
bumper 10-20 times to
dislodge any debris that
may be trapped under the
bumper.
Error 10. Spin
Roomba’s side wheels
to clean.
Roomba’s side wheel
is stuck or its bumper
is not registering
obstacles.
If Roomba is circling in
place, clean Roomba’s
side wheels of hair and
debris. Push them in and
out and confirm that they
both turn. If not circling in
place, Roomba may be in
an extremely large room.
Use a Virtual Wall to create a
smaller cleaning area.
Tip : To repeat Roomba's error message, press the "clean" button.
TIP: To reset Roomba’s software, simultaneously hold down the two
buttons above and below CLEAN for 10 seconds. This will clear
all scheduled cleaning times, reset the clock and may resolve
some software issues.
Roomba
blinks...
Roomba
displays...
(models 550+)
Roomba
says….
Likely cause What to do
1 blink -
Charging
Error 1.
Roomba’s battery is not
connected.
Confirm that Roomba’s
battery pull-tab is removed.
Remove the bottom cover of
Roomba to remove and re-
install Roomba’s battery.
2 blinks Err2
Charging
Error 2.
Roomba has a
charging error.
Let Roomba cool down for
at least one hour and try
charging again.
3 blinks Err3
Charging
Error 3.
Roomba has a
charging error.
Reset Roomba’s software
(refer to tip below) and try
charging again.
5 blinks Err5
Charging
Error 5.
Roomba has a
charging error.
Reset Roomba’s software
(refer to tip below) and try
charging again.
6 blinks Err6
Charging
Error 6.
Roomba’s battery is too
warm.
Let Roomba cool down for
at least one hour and try
charging again.
7 blinks Err7
Charging
Error 7.
Roomba’s battery is
not cooling.
Let Roomba cool down for
at least one hour and try
charging again.
Charging Errors (while charging)
Runtime Errors (continued)
Roomba
beeps...
Roomba says…. Likely cause What to do
11 beeps
Roomba’s bumper is not
registering obstacles.
Roomba may be stuck in
one place.
Tap Roomba’s bumper to confirm
it is working properly. If this error
occurs when Roomba is circling,
clean wheels of hair and debris.
If Roomba is in an extremely
large room, use a Virtual Wall to
create a smaller cleaning area.
12 beeps
A cliff sensor is dirty or
broken.
Inspect and clean Roomba’s cliff
sensors.
Please charge
Roomba.
Roomba’s battery is
discharged.
Plug Roomba into the power
supply or place on the Home
base to charge.
Please inspect and
clean Roomba’s cliff
sensors.
Roomba’s cliff sensors
are dirty.
Wipe cliff sensors with a dry
cloth. Ensure Roomba is starting
with all wheels firmly on the floor.
Please inspect and
clean Roomba’s
wheels.
Roomba’s side wheel is
stuck.
Clean wheels of hair and debris.
Push them in and out and
confirm that they turn freely.
Ensure Roomba is starting with
all wheels firmly on the floor.
Please remove and
clean Roomba’s
brushes.
Roomba’s main
brushes cannot turn.
Remove and clean Roomba’s
brushes.