Warranty

Wellmade®
Warranty
Manufacturing Defects. We warrant that this product is free from manufacturing defects, and will replace
or repair any defective planks beyond standard 5% waste factor at no cost to you, subject to the
provisions in this document. Any obvious defects installed, are the responsibility of the person
installing the floor, and would not be covered by warranty.
6.5mm - 25-Year Residential / 5- Year Light Commercial Warranty:
8.5mm - 30-Year Residential / 5- Year Light Commercial Warranty:
10.5mm - 35-Year Residential / 10- Year Light Commercial Warranty:
Manufacturer Warranty. We will replace or refund any defective plank that delaminates (separates due
to poor bonding) beyond standard 5% waste factor at no cost to you for as long as you own your home,
subject to the provisions in this document.
No Wear-Through Warranty. Factory applied aluminum oxide finish will not wear through for the years
presented above after the date of purchase under normal residential traffic conditions, 5 years under light
commercial conditions. We will replace or repair worn planks beyond standard 5% waste factor at no cost
to you when installed as an interior residential floor, subject to the provisions in this document.
To receive replacement planks, defective material must be confirmed and reported in writing to the
retailer from which flooring was purchased within the applicable warranty period. Scope of labor liability:
Under the following guidelines, reasonable labor charges to replace defective planks will be reimbursed
through Wellmade; if the original floors were installed by a professional flooring contractor, receipt or
payment of installation is required.
Definition of Warranty:
Within One Year: 100 percent of reasonable labor
Within Three Years: 50 percent of reasonable labor
After Three Years: No labor reimbursement
Provisions
This Warranty is non-transferable, and applies to the original purchaser when purchased from an
authorized dealer. Proof of purchase required. In all cases, we reserve the right to inspect the flooring and
to remove a sample for analysis, if necessary. We also reserve the right to accept or deny any labor
charges, if flooring is not installed by a professional wood flooring installer.
THIS WARRANTY DOES NOT COVER DAMAGE OR DEFECTS RESULTING FROM OR IN ANY WAY
ATTRIBUTABLE TO:
1. The installation or suitability for installation. All warranties regarding installation or suitability for
installation are the responsibility of the installer and/or your dealer.
2. Minor shading variances, color or texture differences not represented in dealer showroom samples.
3. Obvious defects or shading issues once they are installed. It is the responsibility of the installer to
inspect the flooring prior to installation.
4. Improper storage, handling, or acclimation of the wood flooring.
5. Scratching, denting, fading, squeaking, or loss of gloss over time. All wood flooring will scratch,
dent, or lose gloss over time.