Instructions

Table Of Contents

Jabra Biz 2400 USB Mono MS

Why does call control not work with my ShoreTel softphone

even though I followed the post installation steps of Jabra

Direct?

Compatible Mitel/Shoretel softphones

Mitel/Shoretel Communicator v.14, 15

Mitel/Shoretel Connect Onsite

Confirm successful installation

Call control may not work because the ShoreTel Telephony Interface is not

installed properly, or the Mitel/ShoreTel softphone failed to configure

properly. Use the following steps to check the installation and

configuration.

1. In the Control Panel, click Phone and Modem.

2. On the Advanced tab, verify that ShoreTel Remote TAPI Service

Provider is listed as shown in the following screenshot.

26/06/2022 13:37

https://www.jabra.sg/supportpages/jabra-biz-2400/2496-823-105/faq/07dfc668-2241-

48c8-a7f6-9a778e76c96f

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26/06/2022 13:37 Jabra Biz 2400 USB Mono MS Why does call control not work with my ShoreTel softphone even though I followed the post installation steps of Jabra Direct? Compatible Mitel/Shoretel softphones Mitel/Shoretel Communicator v.14, 15 Mitel/Shoretel Connect Onsite Confirm successful installation Call control may not work because the ShoreTel Telephony Interface is not installed properly, or the Mitel/ShoreTel softphone failed to configure properly.
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6/06/2022 13:37 3. Click Configure. The ShoreTel Remote TSP dialogue opens. 4. In the Provider Usage section, verify that Use this service provider https://www.jabra.
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26/06/2022 13:37 (enable) is selected. 5. If you cannot verify these steps, the ShoreTel Remote TAPI Service Provider is not installed properly. Reinstall it, and then reboot your computer. 6. Verify that the ShoreTel integration displays the Ready status in the Jabra Direct home screen. https://www.jabra.