Warranty

Non Defective Returns/ Merchandise Adjustment
 • Jaipur’s products are made by hand. Colors may vary slightly between dye lots and
individual rugs. Slight pattern irregularities are normal in handmade items.
 • The customer is responsible for all freight charges associated with receiving and
returning any non-defective product.
 • No returns will be accepted after 60 days. A 15% restocking fee applies per item, with a
minimum fee of $15.00, not to exceed $500.00 per item.
Defective or Damaged Returns
 • Upon receipt of your merchandise, please inspect and open the package thoroughly with
the driver present. Goods damaged in transit must be refused at time of delivery. It is
possible that the outside packaging is intact while the product inside was damaged in
transit – particularly with hand-tufted products.
 • Photos may be required on all claims.
 • If unable to open and inspect immediately at the time of delivery, please write
“Subject to Inspection” on shipping documents before signing for delivery. Please
note clearly any obvious issues or signs of damage such as torn packaging, rips, etc.
 • If damage is not noted at time of delivery, call the carrier to amend the Bill of Lading
prior to returning the shipment. The shipping company or Jaipur Living cannot be held
liable if BOL/Shipping document is signed and damage is not noted by the receiver.
 • Verify your BOL/Shipping document for number of packages and note any items which
have not been received.
 • Please call customer service immediately at 888.676.7330 and notify us that you have
received/refused a damaged item.
 • A reorder for the damaged/defective item will be processed once a new PO/request is
submitted in writing.
 • Note: Forklifts are not used in Jaipur facilities and are not to be used when storing or
moving rugs.
 • We accept Visa, Mastercard, Discover and American Express (Jaipur Living does not
charge credit card fees on invoices paid with credit card). Credit Card Fax# [phone]