Warranty Guide

1-800-9-HARDIE
10901 Elm Avenue Fontana, CA 92337
Limited Lifetime Product Warranty
Cement Board
1. LIMITED WARRANTY: James Hardie Building Products, Inc.
(“Hardie”) warrants, (for installation within the U.S., Puerto Rico and
Canada) to the purchaser, the rst owner of the structure to which
the product is applied, and the rst transferee of such structure (each
a “Covered Person”) that HARDIEBACKER™ Cement Board with
MoldBlock™ Technology (hereinafter “Product”) is free from defects in
materials and workmanship during the life of the Product subject to the
terms and conditions of this Limited Warranty.
2. WHAT WE WILL DO: If during the warranty period any Product
proves to be defective, Hardie, in its sole discretion, shall replace or
refund the original purchase price of the defective Product. If the
original retail cost cannot be established by the Covered Person, the
cost shall be determined by Hardie in its sole and reasonable discretion.
Hardie’s replacement of the defective Product pursuant to Section
2 of this Limited Warranty SHALL BE THE SOLE EXCLUSIVE
REMEDY available to a Covered Person with respect to any defect.
Hardie will pay for or reimburse labor costs.
3. WHAT YOU MUST DO/CONDITIONS OF LIMITED
WARRANTY: Warranty coverage under this Limited Warranty shall be
subject to the following terms and conditions.
A. A Covered Person must provide written notice to Hardie within
thirty (30) days after discovery of any claimed defect covered by
this Limited Warranty and before beginning any permanent repair.
e notice must describe the location and details of the claimed
defect and any additional information necessary for Hardie to
investigate the claim. Photos of the Product, showing the claimed
defect must accompany the notice. A claimant under this Limited
Warranty must provide proof to Hardie that such claimant is a
Covered Person as dened in Section 1 above.
B. e Product must be installed according to Hardie’s printed
installation instructions and all building codes adopted by federal,
state or local governments or government agencies and applicable
to the installation.
C. Upon discovery of a claimed defect, a Covered Person must
immediately, and at a Covered Person’s own expense, provide for
protection of all property that could be aected until the claimed
defect is remedied if applicable. Before any permanent repair to
the Product, a Covered Person must allow Hardie or Hardie’s
authorized agent to enter the property and structure where the
Product is installed, if applicable, and examine, photograph and
take samples of the Product. Any repairs initiated by or on behalf
of a Covered person without prior authorization from Hardie may
void the warranty.
4. WHAT IS NOT COVERED: is Limited Warranty does not
cover damage or defects resulting from or in any way attributable to:
A. e improper storage, shipping, handling or installation of the
Product (including, without limitation, failure of the Product to
be installed in strict compliance with the Conditions of Limited
Warranty set forth in Section 3.B of this Limited Warranty) and/or
improper installation of studs or other accessories;
B. Further processing, modication or alteration of the Product after
shipping from Hardie;
C. Neglect, abuse, or misuse;
D. Repair or alteration;
E. Settlement or structural movement and/or movement of materials to
which the Product is attached;
F. Damage from incorrect design of the structure;
G. Exceeding the maximum oor deection;
H. Exceeding the maximum designed wind loads;
I. Acts of God including, but not limited to, tornados, hurricanes,
oods, earthquakes, severe weather or other natural phenomena,
(including, but not limited to, unusual climate conditions);
J. Eorescence or performance of any paints and/or coatings which are
not Hardie and/or Hardie aliated applied;
K. Lack of proper maintenance; or
L. Any cause other than material or manufacturing defects attributable
to Hardie
5. LIMITATION OF LIABILITY: IN NO EVENT SHALL
HARDIE BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT
LIMITED TO, ANY CLAIMS OF PROPERTY DAMAGE, BASED
UPON BREACH OF WARRANTY, BREACH OF CONTRACT,
TORT, OR ANY OTHER LEGAL THEORY. Some states do not
allow the exclusion or limitation of incidental or consequential
damages, so the above limitation may not apply to you.
6. ENTIRE AGREEMENT: is Limited Warranty contains and
represents the only warranty extended by Hardie for the Product. No
employee or agent of Hardie or any other party is authorized to make
any other warranty in addition to those made in this Limited Warranty.
is Limited Warranty gives you specic legal rights and you may also
have other rights which vary from state to state.
7. HOW TO OBTAIN WARRANTY SERVICE: For warranty services
call 1.866.375.8603 or write Warranty Department, James Hardie
Building Products, Inc., 10901 Elm Avenue, Fontana, California 92337.
EFFECTIVE APRIL 2010
©2013 James Hardie Building Products, Inc. All Rights Reserved. ™, SM, and ® denote trademarks
or registered trademarks of James Hardie Technology Limited. The and ColorPlus logo are
registered trademarks of James Hardie Technology Limited. HB1303 1/13