Warranty

LIMITED
LIFETIME
WARRANTY
1. LIMITED WARRANTY. James Hardie Building
Products, Inc. (“Hardie”) warrants, subject to the
terms and conditions of this Limited Warranty,
that HARDIEBACKER
®
Cement Board (hereinafter
“Product”) is free from manufacturing defects in
materials and workmanship for the life of the Product.
This Limited Lifetime Product Warranty applies only to
Products installed within the interior of a building within
the United States (including Puerto Rico) and Canada.
Coverage under this Warranty is limited to: the original
purchaser of the Product, the first owner of a structure
to which the Product is applied, and the first transferee
owner of such structure (each a “Covered Person”).
2. WHAT WE WILL DO. If the Product proves to be
defective in materials or workmanship, Hardie, in
its sole discretion shall either replace the defective
portion of the Product, or will reimburse the Covered
Person for replacement of the defective portion of
the Product, affected finishing materials and required
installation labor. Reimbursement paid to the Covered
Person under this Limited Warranty shall be no more
than the sum of the prices of i) the defective portion of
the Product, ii) the affected finishing materials, and iii)
required labor at the time of original installation for the
Product and finishing materials being replaced. If the
price of the Product finishing materials and required
labor at the time of original installation cannot be
established by the Covered Person, these prices shall
be determined by Hardie in its sole discretion.
3. WHAT YOU MUST DO/CONDITIONS OF LIMITED
WARRANTY. Warranty coverage under this Limited
Warranty shall be subject to the following terms and
conditions.
a) Product must be installed and used in strict
accordance with published James Hardie
installation instructions and all applicable laws,
regulations and/or building codes.
b) A Covered Person must provide written notice to
Hardie within thirty (30) days after discovery of any
claimed defect covered by this Limited Warranty
and before beginning any permanent repair. The
notice must describe the location and details of
the claimed defect and any additional information
necessary for Hardie to investigate the claim.
Photos of the Product, showing the claimed defect
must accompany the notice. A claimant under this
Limited Warranty must provide proof to Hardie that
the claimant is a Covered Person as defined in
Section 1 above.
c) Upon discovery of a claimed defect, a Covered
Person must immediately, and at the Covered
Person’s own expense, provide for protection
of all property that could be affected until the
claimed defect is remedied, if applicable. Before
any permanent repair to the Product, a Covered
Person must allow Hardie or Hardie’s authorized
agent to enter the property and structure where
the Product is installed and examine, photograph or
take samples of the Product and affected finishing
materials. Any repairs initiated by or on behalf of a
Covered Person without prior authorization may be
ineligible for reimbursement.
4. WHAT IS NOT COVERED. This Limited Warranty
does not cover water intrusion damage to the
underlying structure to which the Product is applied
or any other damage or defects resulting from or in
any way attributable to: (a) Improper storage, shipping,
handling, or installation of the Product, including
without limitation failure to install the Products in strict
accordance with published James Hardie installation
instructions and all applicable laws, regulations and/
or building codes; (b) Neglect, abuse, or improper use
of the Product; (c) Further processing, modification
or alteration of the Product, other than that required
to effect proper installation; (d) Lack of proper
maintenance; (e) Improper installation of framing
and joists for walls and/or floors or other structures;
(f) Improper installation of other materials required by
local building code or Hardie installation instructions;
(g) Settlement or structural movement and/or
movement of materials to which the Product is
attached; (h) Damage resulting from incorrect design
of the structure upon which the Product is installed; (i)
Exceeding the maximum floor deflection requirements;
(j) Acts of God including, but not limited to, tornados,
Effective September 2018
HardieBacker
®
Cement Board