Warranty
LIMITED WARRANTY
FOR EXTERIOR USE
For exterior use in HardieZone HZ10
®
Areas
Effective September 2018
1. LIMITED WARRANTY. James Hardie Building
Products, Inc. (“Hardie”) warrants, subject to the
terms and conditions of this Limited Warranty, that
HARDIEBACKER
®
Cement Board (hereinafter “Product”)
is free from manufacturing defects in materials
and workmanship. Coverage under this Warranty
is limited to: the original purchaser of the Product,
the first owner of a structure to which the product
is applied, and the first transferee owner of such
structure (each a “Covered Person”). This warranty is
expressly limited to Product used for certain exterior
applications in HardieZone HZ10
®
areas. To determine
if your area is a HardieZone HZ10 area, go to https://
www.jameshardiepros.com/Explore/The-HardieZone-
System and enter the ZIP code of the location where
the Product will be installed.
2. WHAT WE WILL DO. For a period of 10 years from
the date the Product was purchased, if the Product
proves to be defective in materials or workmanship,
Hardie, in its sole discretion shall either replace the
defective portion of the Product, or will reimburse the
Covered Person up to twice the original retail price
of the defective portion of the Product. If the original
retail price of the Product cannot be established by the
Covered Person, the original price shall be determined
by Hardie in its sole discretion. HARDIE WILL NOT
REFUND OR PAY ANY COSTS IN CONNECTION WITH
LABOR OR ACCESSORY MATERIALS.
3. WHAT YOU MUST DO/CONDITIONS OF LIMITED
WARRANTY. Warranty coverage under this Limited
Warranty shall be subject to the following terms and
conditions:
a) Product must be installed and used in strict
accordance with published James Hardie
installation instructions and all applicable laws,
regulations and/or building codes. Exterior
applications covered under this Limited Warranty
are exclusively limited to use as an underlayment
for:
i) exterior barbeque and grill islands or similar
structures, or
ii) exterior wall construction, including exterior
ceramic tile and masonry veneer, no higher
than the lesser of 30 ft. above grade level or
2 stories from grade level.
b) A Covered Person must provide written notice to
Hardie within thirty (30) days after discovery of any
claimed defect covered by this Limited Warranty
and before beginning any permanent repair. The
notice must describe the location and details of
the claimed defect and any additional information
necessary for Hardie to investigate the claim.
Photos of the Product, showing the claimed defect
must accompany the notice. A claimant under this
Limited Warranty must provide proof to Hardie that
the claimant is a Covered Person as defined in
Section 1 above.
c) Upon discovery of a claimed defect, a Covered
Person must immediately, and at the Covered
Person’s own expense, provide for protection
of all property that could be affected until the
claimed defect is remedied, if applicable. Before
any permanent repair to the Product, a Covered
Person must allow Hardie or Hardie’s authorized
agent to enter the property and structure where
the Product is installed and examine, photograph
or take samples of the Product. Any repairs initiated
by or on behalf of a Covered Person without prior
authorization may affect reimbursement available
under this Limited Warranty.
4. WHAT IS NOT COVERED. This Limited Warranty
does not cover water intrusion damage to the
underlying structure to which the Product is applied
or any other damage or defects resulting from or in
any way attributable to: (a) Improper storage, shipping,
handling, or installation of the Product, including
without limitation failure to install the Products in strict
accordance with published James Hardie installation
instructions and all applicable laws, regulations and/
or building codes; (b) Neglect, abuse, or improper use
of the Product; (c) Further processing, modification
or alteration of the Product, other than that required
to effect proper installation; (d) Lack of proper
maintenance; (e) Improper installation of framing and
joists for walls, floors or other structures; (f) Improper
HardieBacker
®
Cement Board