Warranty Guide

Includes HardieTrim
®
HZ5
®
Boards, HardieTrim
®
HZ5
®
Crown Mouldings and HardieTrim
™
HZ5
™
Mouldings
Effective September 2018
1. LIMITED WARRANTY. James Hardie Building
Products, Inc. (“Hardie”) warrants, for a period of
fifteen (15) years (the “Limited Warranty Period”)
that when manufactured, that Hardie Fiber-
Cement HardieTrim HZ5 boards (“Fibercement”)
complies with ASTM C1186, and such purchased
Fibercement product and HardieTrim
™
HZ5
™
Moulding (collectively, the “Products”),will resist
damage caused by hail or termite attacks, and is
free from defects in material and workmanship. This
Limited Warranty extends only to (i) the first retail
purchaser of the Product and the first transferee;
or (ii) the first owner of the structure to which the
Product is applied and the first transferee (each a
“Covered Person”).
2. LIMITED WARRANTY COVERAGE AREA. All of
the United States (except Alaska), Puerto Rico,
and Canada (except Yukon Territory, Northwest
Territories, Nunavut, New Foundland and Labrador).
3. WHAT WE WILL DO. If during the Limited
Warranty Period, the Product is defective in
material and workmanship, Hardie will, in its sole
discretion, either repair or replace the defective
portion of the Product, or, during the first (1st)
through the fifteenth (15th) year, reimburse the
Covered Person for up to twice the original retail
cost of the defective portion of the Product. After
the 15th year, this Limited Warranty will expire and
shall no longer be applicable. If the original retail
cost cannot be established by the Covered Person
to Hardie’s reasonable satisfaction, the cost shall
be determined by Hardie in its sole and reasonable
discretion. Hardie’s repair or replacement of the
defective portion of the Product or reimbursement
pursuant to Section 3 of this Limited Warranty is the
exclusive remedy for the Covered Person for any
warranty claim under Section 1.
4. WHAT YOU MUST DO/CONDITIONS OF LIMITED
WARRANTY. Warranty coverage under this Limited
Warranty shall be subject to the following terms and
conditions:
a) A Covered Person must provide written notice
to Hardie within thirty (30) days after discovery
of any claimed defect covered by this Limited
Warranty. The notice must describe the location
and details of the claimed defect and any
additional information necessary for Hardie to
investigate the claim. Photos of the Product,
showing the claimed defect must accompany the
notice. A claimant under this Limited Warranty
must provide proof to Hardie that such claimant
is a Covered Person as defined in Section 1
above.
b) The Product must be installed according to
Hardie’s printed installation instructions and
must comply with all building codes adopted by
federal, state or local governments or government
agencies applicable to the installation.
c) Upon discovery of a claimed defect, a Covered
Person must immediately, and at a Covered
Person’s own expense, provide for protection
of all property that could be affected until the
claimed defect is remedied, if applicable. Before
any permanent repair to the Product, a Covered
Person must allow Hardie or Hardie’s authorized
agent to enter the property and structure where
the Product is installed, if applicable, and
examine, photograph and take samples of the
Product. Any repairs initiated by or on behalf of a
Covered person without prior authorization from
Hardie may void the warranty.