Warranty Guide

Effective April 2019
1. LIMITED WARRANTY COVERAGE - FINISH: James
Hardie Building Products, Inc. (“Hardie”) warrants for
installation within the U.S. (except Alaska), Puerto
Rico and Canada (except Yukon Territory, Northwest
Territories, Nunavut, New Foundland and Labrador) to
the purchaser and all transferees prior to and including
the first owner of the structure to which the product is
applied and the first transferee of such structure (each
a “covered person”) that the finish on Hardie product
with ColorPlus
®
Technology (the “ Finish”) will be free
from defects. When used for its intended purpose,
properly installed and maintained according to Hardie’s
published installation instructions, the Finish, for a
period of 15 years from the date of purchase: (a) will
not peel (b) will not crack, and (c) will not chip. Hardie,
in its sole liability and in lieu of any direct, indirect
or consequential damages will, during the first year,
reimburse the covered person for reasonable fees for
paint and labor (an amount not to exceed $1.00 per
square foot) for repair of the damaged portion of the
finish. During the 2nd through 15th year, the warranty
payment shall be reduced by 6.67% such that after
the 15th year no warranty shall be applicable. Hardie’s
replacement of the defective Product or granting of a
refund pursuant to Section 1 of this Warranty SHALL
BE THE SOLE EXCLUSIVE REMEDY available to the
covered person with respect to any defect.
2. CONDITIONS OF WARRANTY: Hardie’s liability
hereunder to the covered person shall be subject to
the following terms and conditions:
A. The claimant must provide proof that he/she is
a covered person.
B. The product must be stored according to
the manufacturer’s instructions at all times
between purchase and installation. Installing
wet product may result in staining or shrinkage,
neither of which is covered under the terms of
this warranty.
C. The product must be installed according to
Hardie’s printed installation instructions and
all building codes adopted by federal, state or
local governments or government agencies and
applicable to the installation. Failure to install
and finish the product per the manufacturer’s
published instructions does affect product
performance and may void this Warranty.
D. The covered person must provide written notice
to Hardie within 30 days after discovery of
any claimed defect or failure covered by this
Warranty and before beginning any permanent
repair. The notice must describe the location
and details of the defect and such information
as is necessary for Hardie to investigate the
claim. Photos of the product, showing the
defect or failure, must accompany the notice.
Product samples may be required by the Hardie
Claims Department.
E. Upon discovery of a possible defect or failure,
the covered person must immediately, and at
the covered person’s own expense, provide for
protection of all property that could be affected
until the defect or failure is remedied. Before
any permanent repair to the Product, the
covered person must allow Hardie or Hardie’s
agent to enter the property and structure
where the product is installed, and examine,
photograph and take samples of the product.
3. EXCLUSIONS: This Warranty does not cover damage
or defects resulting from, or in any way attributable
to: (a) the improper storage, shipping, handling
or installation of the Product (including, without
limitation, failure of the Product to be installed in strict
compliance with the terms and conditions set forth in
Section 2 (c) of this warranty) (b) neglect; (c) abuse;
(d) misuse; (e) repair or alteration; (f ) settlement or
structural movement and/or movement of materials
to which the Product is attached; (g ) damage from
incorrect design or construction of the structure; (h)
exceeding the maximum designed wind loads; (i)
acts of God including, but not limited to, hurricanes,
tornados, floods, earthquakes, severe weather or
other natural phenomena, (including, but not limited
to, unusual climate conditions); (j) efflorescence or
performance of any paints and/or coatings which are
not Hardie; (k) growth of mold, mildew, fungi, bacteria,
or any organism on any surface of the siding (whether
on the exposed or unexposed surfaces) and in this
respect, ANY CLAIMS OF DAMAGE CAUSED BY MOLD
OR MILDEW ARE EXPRESSLY EXCLUDED; (l) lack of
proper maintenance; and (m) any cause other than