Warranty Guide

Includes HardieTrim
®
HZ10
®
Boards, HardieTrim
®
HZ10
®
Crown Mouldings and HardieTrim
®
HZ10
®
Mouldings
Effective July 2020
1. LIMITED WARRANTY. James Hardie Building
Products, Inc (“Hardie”) warrants, for a period of
fifteen (15) years (the “Limited Warranty Period”)
that when manufactured, the Hardie Fiber-Cement
HardieTrim HZ10 boards (“Fibercement”) comply
with ASTM C1186, and such purchased Fibercement
product and HardieTrim HZ10 Moulding (collectively,
the “Product”),will resist damage caused by hail or
termite attacks, and is free from defects in material
and workmanship. This Limited Warranty extends
only to (i) the first retail purchaser of the Product
and the first transferee; or (ii) the first owner of the
structure to which the Product is applied and the
first transferee (each a “Covered Person”), where
the product is installed in an approved HZ10 product
zone defined in Section 2.
2. LIMITED WARRANTY COVERAGE AREA. Approved
HZ10 product zone shall mean Puerto Rico, and
within the United States, the states of AL, AR, FL,
GA, HI, LA, MS, OK, TX, SC, as well as limited areas
of AZ, CA, KY, NC, NM, NV, OR, TN, VA and WA. For
a list of covered ZIP codes in the states of AZ, CA,
KY, NC, NM, NV, OR, TN, VA and WA, please consult
www.hardiezone.com or call 1-866-9-HARDIE.
3. WHAT WE WILL DO. If during the Limited
Warranty Period, the Product is defective in
material or workmanship, Hardie will, in its sole
discretion, either repair or replace the defective
portion of the Product, or, during the first (1st)
through the fifteenth (15th) year, reimburse the
Covered Person for up to twice the original retail
cost of the defective portion of the Product. After
the 15th year, this Limited Warranty will expire and
shall no longer be applicable. If the original retail
cost cannot be established by the Covered Person
to Hardie’s reasonable satisfaction, the cost shall
be determined by Hardie in its sole and reasonable
discretion. Hardie’s repair or replacement of the
defective portion of the Product or reimbursement
pursuant to Section 3 of this Limited Warranty is
the exclusive remedy for the Covered Person for
any warranty claim under Section 1. Hardie will not
reimburse or pay any costs in connection with labor
or accessory materials.
4. WHAT YOU MUST DO/CONDITIONS OF LIMITED
WARRANTY. Warranty coverage under this Limited
Warranty shall be subject to the following terms and
conditions:
a) A Covered Person must provide written notice to
Hardie within thirty (30) days after discovery of any
claimed defect covered by this Limited Warranty.
The notice must describe the location and
details of the claimed defect and any additional
information necessary for Hardie to investigate the
claim. Photos of the Product, showing the claimed
defect must accompany the notice. A claimant
under this Limited Warranty must provide proof to
Hardie that such claimant is a Covered Person as
defined in Section 1 above.
b) The Product must be installed according to
Hardie’s printed installation instructions and
must comply with all building codes adopted by
federal, state or local governments or government
agencies applicable to the installation.
c) Upon discovery of a claimed defect, a Covered
Person must immediately, and at a Covered
Person’s own expense, provide for protection
of all property that could be affected until the
claimed defect is remedied, if applicable. Before
any permanent repair to the Product, a Covered
Person must allow Hardie or Hardie’s authorized
agent to enter the property and structure where
the Product is installed, if applicable, and
examine, photograph and take samples of the
Product. Any repairs initiated by or on behalf of a
Covered person without prior authorization from
Hardie may void the warranty.
5. WHAT IS NOT COVERED. This Limited Warranty
does not cover damage or defects resulting from
or in any way attributable to: (a) The improper
storage, shipping, handling or installation of the
Product (including, without limitation, failure of the
Product to be installed in strict compliance with
the Conditions of Limited Warranty set forth in
Section 4 of this Limited Warranty) and/or improper
installation of studs or other accessories; (b) Further
processing, modification or alteration of the Product