Warranty

Product Purchase Date: _________________________
Order Number: ________________________________
WHAT THIS WARRANTY DOES NOT COVER
JELD-WEN is not liable for damage, product failure or poor
product performance due to:
• Normal wear and tear, including normal wear and
tear of weatherstrip; natural weathering of surfaces.
Variance in color or texture of natural wood parts,
and natural tarnishing of copper cladding are not
considered defects.
• Normal wear and tear to hardware and naturally
occurring changes to hardware nishes (e.g., corrosion
or tarnishing).
• Exposure to chemicals (e.g. brick wash) or a harsh
environment (e.g. salt spray or airborne pollutants)
unless otherwise stated above.
• Misuse, abuse or failure to properly nish and provide
maintenance.
• Alteration or modication of the Product (e.g. customer
applied tints or lms, paint nishes, security systems).
• Any cause beyond the reasonable control of JELD-WEN
(e.g. re, ood, earthquake, other acts of nature, and
acts of third parties outside of our control).
• Failure to provide an adequate overhang for berglass
doors; damage caused by extreme temperature buildup
where storm doors are present. For general guidelines,
see our “Appropriate Protection for Exterior Doors”
in our product literature or at www.jeld-wen.com/
resources; for specic information pertaining to your
structure, consult your contractor or other building
professional.
• Improper installation not in conformance with JELD-
WEN installation instructions (note: see www.jeld-wen.
com for current installation instructions); operational
problems and problems related to water and/or air
inltration/leaking as a result of improper installation
or aws in building design or construction.
• Installation into a condition that exceeds product
design standards and/or certied performance
specications and/or is not in compliance with building
codes.
• Extreme articial temperature buildup or exposure
(e.g., where storm doors/windows are present).
• Hardware or inserts that are not provided by us, such as
locksets, door handles, strikes, etc.
• Condensation or damage as a result of condensation
(Note: unless due to insulating glass failure, most
condensation problems are related to excessive
humidity levels in a structure. Contact a heating/air
conditioning specialist for help).
• Wood decay in wood components other than of pine
species and any components (including pine) that
come in direct contact with soil. Note: supercial mold/
mildew does not indicate wood decay.
JELD-WEN is also not liable for:
• Glass breakage (except as specically covered above).
• Screen damage due to normal wear and tear, misuse,
abuse, or insect or animal activity.
• Slight expansion or contraction of product components
due to varying environmental conditions; slab
movement (shrinkage or swelling) of 1/4” or less due to
temperature and humidity, consult the Homeowner’s
Manual on how to work with this natural movement.
• Slight imperfections or wavy distortions in the glass that
don’t impair structural integrity. Note: wavy distortions
in the glass (e.g. related to laminate interlayer or heat
strengthening of glass) are not considered a defect.
Slight color variations in glass are not considered a
defect.
• Hairline cracks in factory-applied nishes; surface cracks
that do not compromise the underlying material are
not a defect.
• Damage or distortion to other property, including but
not limited to, vinyl siding, building components or
landscaping caused in whole or in part by reection of
light or heat from JELD-WEN windows or doors.
• Product or component performance decline due to
aging, inert gas dissipation, natural processes or failure
to provide proper maintenance. Note: Other than inert
gas loss due to seal failure, the migration of an inert
gas, such as argon, is a natural process that occurs over
time and is not a defect.
• Repairs on product not accessible by road; travel
costs related to repairs on product located more than
125 miles/200 kilometers from an authorized dealer;
providing, assembling, or dismantling scaffolding, lifts,
or other specialized equipment.
• Labor and materials for repainting or renishing
activities or the removal or disposal of defective
product(s); labor exceeding the time periods specied
above.
• Incidental or consequential damage. Some states/
provinces do not allow the exclusion or limitation of
incidental or consequential damages, so this may not
apply to you.
If your claim is approved, and we choose to repair or replace the
product or a component of the product, the replacement product/
component will be provided in the same specication as the original
product or its nearest equivalent current product. Replacement
components/products are warranted for the balance of the original
product warranty or 90 days, whichever is longer.
If the claimed nonconformity is warp of a door slab, we may defer repairing or replacing the door slab for a period up to twelve (12)
months from the date of claim. It is not uncommon for a temporary warp condition to occur as the door slab adjusts to local humidity
and temperature conditions. This deferral will not be counted against the warranty period.
HOW TO GET ASSISTANCE (CONTINUED)
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