Warranty Guide

Interior and Exterior Door Slab and System Limited Warranty
OUR WARRANTY TO YOU...
JELD-WEN
®
Products
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are designed to create lasting value for your home. This warranty is effective for
JELD-WEN products manufactured on or after May 1, 2012 for use in the United States and Canada. Any
previous warranties will continue to apply to door products manufactured by JELD-WEN prior to this date.
For additional information, including care and maintenance, information, refer to www.jeld-wen.com or
www.jeld-wen.ca.
WHAT THIS WARRANTY COVERS
We warrant to the original owner
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if your JELD-WEN Product exhibits a defect in material or workmanship within
the time periods from the date of purchase as specied below, we will, at our option, repair, replace or refund the
purchase price of the Product or component part. Skilled labor
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(where deemed necessary by us) to repair or replace any
component is provided for one (1) year from the date of purchase.
Owner-Occupied Single-Family Residence
Limited Warranty
Door Slabs: Except as set forth below, we warrant our
door slabs, including any glass inserts, miscellaneous
hardware, and accessories provided and installed by us,
as follows:
Door Slab Coverage
Fiberglass Exterior
Doors
As long as you own and
occupy your residence
FiberLast
®
Engineered
Composite Exterior
Doors
As long as you own and
occupy your residence
Steel Exterior Doors Ten (10) years
Wood Exterior Doors Five (5) years
Interior Doors Five (5) years
Factory Prenish: We warrant the factory-applied
prenish on our doors against peeling, checking, or
cracking for periods listed below. Should the factory
prenish be proven defective, we will at our option,
replace or renish the door or pay up to credit per
opening to the current owner. (Note: this coverage
applies to factory-applied nish coat options only;
standard factory-applied primer is not a nish coat.)
Product Coverage Renish
Credit
Aurora
®
Fiberglass Doors
5 years $350 per opening
Custom Exterior Wood
Doors
1 year $250 per opening
Custom Interior Wood
Doors
1 year $150 per opening
All other Doors 1 year $100 per opening
Door Frames: We warrant our door frames for one (1)
year from the date of purchase.
AuraLast
®
Protection for Door Slabs and Frames: Our
AuraLast pine wood door slabs will be free from wood
decay and/or termite damage for twenty (20) years
from the date of initial purchase. Our AuraLast pine
door frame components will be free from wood decay
and/or termite damage for as long as the original
consumer owns the home in which the AuraLast wood
frames are originally installed. Warranty coverage
outside Canada, the contiguous 48 states and Alaska
is contingent upon approval from the JELD-WEN
Customer Care Department. Please contact us.
Severe Weather
®
Glass: We warrant each Severe
Weather glass unit for ten (10) years.
Retractable Screens: We warrant retractable roll screens
for ve (5) years.
Spontaneous Glass Breakage: We warrant sealed glass
units installed in exterior doors (excluding laminated
glass, and special glazings) for spontaneous breakage
for one (1) year (including free replacement glass and
skilled labor
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necessary to replace the glass for one
(1) year. Spontaneous breakage occurs when the glass
develops a crack without sign of impact.
Commercial Limited Warranty (Other than
Owner-Occupied Single-Family Residence)
Fiberglass, FiberLast, Steel, Wood and Interior Door
Slabs: We warrant our door slabs for ve (5) years from
the date of initial purchase.
All Other Products, Components, Prenishes, and Options
as Listed Above: Coverage is the same as for Owner-
Occupied Single-Family Residences as listed above.
Transferability
This warranty is not transferable.
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