User Manual

SECTION 19 – Maintenance and service
19.1 ROUTINE MAINTENANCE
Ensure the external surfaces of the unit are clean and free from dust. The sample area should always
be kept clean and any accidental spillage should be wiped away immediately. To give added protection
when not in use, the unit should be disconnected from the mains supply and covered with the optional
dust cover.
19.2 LAMP REPLACEMENT
19.2.1 Xenon Lamp Module Replacement
This must be done by an accredited service engineer. Refer to section 19.4 for more details.
19.3 FIRMWARE UPDATE PROCEDURE
The Genova Plus spectrophotometer allows users to update the instrument’s firmware using a USB flash
drive using the following procedure:
1. Download the latest version of the instrument’s firmware from the Jenway website at www.jenway.
com/Software.asp and copy the file to a USB flash drive.
2. With the instrument switched off, insert the USB flash drive into the USB memory stick slot of the
instrument.
3. Switch on the power to the instrument.
4. The instrument will indicate that a firmware update file has been found and the progress of the
update process will be indicated on the instrument’s screen.
5. When the update is complete, the instrument will continue with its normal power on procedure.
19.4 SERVICE
Our dedicated service team are on hand to help in the unlikely event that your Jenway equipment
develops a fault. Please contact them by one of the following means with a clear description of the
problem:
E-mail: service@bibby-scientific.com
Tel: [phone]
Fax: [phone]
On occasion it may be necessary for your equipment to be sent back to our Service Department for
repair. In this case please contact the Service Department for a reference number which you should
include with your faulty equipment. Please also ensure you include a clear description of the fault and a
completed copy of our Decontamination Certificate. This is available as a downloadable pdf file at www.
jenway.com, or contact us and we will be happy to fax you a copy. Please clearly mark the package for
the attention of the Service Department and post to the following address:
Bibby Scientific Ltd
Beacon Road
Stone
Staffordshire
ST15 0SA
United Kingdom
All replacement parts are guaranteed for 1 year and where ever possible, returned equipment is turned
around in 10 working days.
100