User's Manual

50
Troubleshooting
If problems or irregularities occur during
the use of the phone, read the
information in the following table. If a
particular problem cannot be solved by
the following information, please contact
the customer service via email:
[e-mail]
Phone will not turn on:
 Check whether the battery is correctly
in the phone.
 Check the battery status, charge 24 h
long the battery or swap it if
necessary from (6 months warranty).
 Check that the PIN code has been
entered correctly.
 If the PIN-code 3 x false the SIM card
is blocked and you need the PUK
code (please contact your network
operator for your PUK code).
SIM card error:
 Dirt on the contact areas of the SIM
card? Clean the contact areas of the