Use and Care Manual

John Deere Quality Statement
John Deere Quality
John Deere equipment is more than just a purchase, it’s an investment
in quality. That quality goes beyond our equipment to your John Deere
dealer’s parts and service support. This support is needed to keep you
a satised customer.
That’s why John Deere has initiated a process to handle your
questions or problems, should they arise. The following three steps will
help guide you through the process.
Step 1
Refer to your operator’s manual
A. It has many illustrations and detailed information on the safe and
proper operation of your equipment.
B. It gives troubleshooting procedures, and specication information.
C. It gives ordering information for parts catalogs, service and technical
manuals.
D. If your questions are not answered in the operator’s manual, then go
to Step 2.
Step 2
Contact your dealer
A. Your John Deere dealer has the responsibility, authority, and ability
to answer questions, resolve problems, and fulll your parts and
service needs.
B. First, discuss your questions or problems with your dealer’s trained
parts and service staff.
C. If the parts and service people are unable to resolve your problem,
see the dealership manager or owner.
D. If your questions or problems are not resolved by the dealer, then go
to Step 3.
Step 3
Contact John Deere
A. Your John Deere dealer is the most efcient source in addressing
any concern, but if you are not able to resolve your problem after
checking your operator’s manual and contacting your dealer, contact
John Deere for assistance.
B. For prompt, effective service, please have the following ready
before you call:
● The name of the dealer with whom you’ve been working.
● Your equipment model number.
● Number of hours on machine (if applicable).
● Your serial number which you recorded on the inside front cover of
this manual.
● If the problem is with an attachment, your attachment identication
number.
C. Then call 1-800-537-8233 (United States and Canada) and our
advisor will work with your dealer to investigate your concern. If you
are outside the United States and Canada, visit the following website:
http://www.deere.com/globalhome/ deerecom/global_home.
page?CC=true
Select your country and then click on the Contact Us link.
SP66632,00043A7-19-10MAY17
Service Literature
If you would like a copy of the Parts Catalog or Technical Manual for
this machine, visit The John Deere Technical Information Store at:
https://techpubs.deere.com/?cid=VURL_TechInfoStore
or call:
● U.S. & Canada: 1-800-522-7448.
● All Other Regions: Your John Deere dealer.
TH84124,0000199-19-05JUN17
Parts
We recommend John Deere quality parts and lubricants, available at
your John Deere dealer.
When you order parts, your John Deere dealer needs the serial
number or product identication number (PIN) for your machine or
attachment. These are the numbers that you recorded in the Product
Identication section of this manual.
Order Service Parts Online
Visit http://JDParts.deere.com for your Internet connection to parts
ordering and information.
TC00531,00000E9-19-06MAR15
John Deere Quality Statement
17