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Return the Router or Its Components

215

Appendix C

Return the Router or Its Components

This chapter discusses the following topics related to returning parts for repair or

replacement:

Return Procedure on page 215

Locate Component Serial Numbers on page 216

Pack the Router for Shipment on page 220

Pack Components for Shipment on page 221

Return Procedure

When you need to return a component, follow this procedure:

1. Determine the part number and serial number of the component. For instructions, see

“Locate Component Serial Numbers” on page 216.

2. Obtain a Return Materials Authorization (RMA) number from the Juniper Networks

Technical Assistance Center (JTAC). You can send e-mail to

support@juniper.net, or call

1-888-314-JTAC (within the United States) or (+1) 408-745-9500 (from outside the

United States).

Provide the following information in your e-mail message or during the telephone call:

Part number and serial number of component

Your name, organization name, telephone number, and fax number

The shipping address for the replacement component, including contact name and

phone number

Description of the failure

The support representative validates your request, and issues an RMA number for return

of the component.

3. Pack the router or component for shipment, performing the procedure described in

“Pack the Router for Shipment” on page 220 or “Pack Components for Shipment” on

page 221.

Summary of content (8 pages)

PAGE 1
Appendix C Return the Router or Its Components This chapter discusses the following topics related to returning parts for repair or replacement: Return Procedure on page 215 Locate Component Serial Numbers on page 216 Pack the Router for Shipment on page 220 Pack Components for Shipment on page 221 Return Procedure When you need to return a component, follow this procedure: 1. Determine the part number and serial number of the component. For instructions, see “Locate Component Serial Numbers” on page 216.
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Return the R outer or Its Components Locate Component Serial Numbers Your request for an RMA must include the component part and serial numbers. Issue the CLI show chassis hardware command to list the numbers for all components installed in the chassis: user@host> show chassis hardware Hardware inventory: Item Version Chassis Backplane REV 06 Power Supply A Rev Power Supply B Rev A1 Maxicab REV 05 Minicab REV 02 Display REV 07 Routing Engine ...
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Return the Router or Its Components FPC Serial Number ID Label The serial number ID label on an FPC is located near the rear on the left side when the FPC is vertical, as it is when installed in the router (see Figure 97). Figure 97: FPC Serial Number ID Label STATUS RX 1603 TX LINE Y RX ACTIVIT Serial number ID label PIC Serial Number ID Label The serial number ID label on a PIC is located on the left side when the PIC is vertical, as it is when installed in the router (see Figure 98).
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Return the R outer or Its Components Power Supply Serial Number ID Label The serial number ID label on a power supply is located on the top (see Figure 99). Figure 99: Power Supply Serial Number ID Label 1605 Serial number ID label Routing Engine Serial Number Label The location of the serial number label depends on the type of Routing Engine (see Figure 100 and Figure 101). Some Routing Engines might have more than one serial number.
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Return the Router or Its Components 1576 Figure 101: Routing Engine 600 Serial Number ID Label *1 2 3 4 5 6 7 8 9 1 0 1 2 * Serial number ID label SCB Serial Number ID Label The serial number ID label on an SCB is located at the center front of the board panel (see Figure 102). Figure 102: Serial Number Label on the System Control Board 1602 Serial number ID label 4.
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Return the R outer or Its Components Pack the Router for Shipment To pack the router for shipment, follow this procedure: 1. Retrieve the crate with bottom pallet and packing materials in which the router was originally shipped. 2. On the console or other management device connected to the Routing Engine, enter CLI operational mode and issue the following command to shut down the router software.
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Return the Router or Its Components Pack Components for Shipment To pack and ship individual router components, follow these guidelines: Protect the component with enough packing material to prevent movement inside the carton. Use the original shipping materials if they are available. Place individual boards in electrostatic bags. Do not stack any of the Packet Forwarding Engine components.
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Return the R outer or Its Components 222 M40 Internet Router Hardware Guide