- Kerio WinRoute Firewall Administrator's Guide

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Chapter 25
Technical support
Free email and telephone technical support is provided for Kerio WinRoute Firewall. For
contacts, see the end of this chapter. Our technical support staff is ready to help you
with any problem you might have.
You can also solve many problems alone (and sometimes even faster). Before you contact
our technical support, please take the following steps:
• Try to look up the answer in this manual. Individual chapters describe features and
parameters of WinRoute components in detail.
• If you have not found answers here, try to find it in the Technical Support section of
the Kerio Technologies website.
If you have not find answers to all your questions and you still intend to contact our
technical support, read through the following section which will provide you with a few
guidelines.
25.1 Essential Information
To send a request to our technical support, use the contact form at
http://support.kerio.com/.
To be able to help you solve your problems the best and in the shortest possible time
our technical support will require your configuration data and as clear information on
your problem as possible. Please specify at least the following information:
Description
Clearly describe your problem. Provide as much information on the problem as possible
(i.e. whether the issue arose after you had installed a new product version, after an
upgrade, etc.).