Warranty

How to Obtain Refund Service
In order to enforce the rights under this warranty, the purchaser must notify Kind LED of a return claim by contacting a
Kind LED representative at [phone] or [e-mail]. At this time, the purchaser will be called
upon to provide proof of purchase and the unique lot number located on the silver sticker on top of the housing. The Kind
LED representative will verify qualifying information and, if eligible, issue a Return Authorization Number, as well as
provide more detailed return instructions. Upon receipt and review of the returned product, Kind LED will issue return
credit within ten (10) business days.
Returns
Returns not qualifying for the 90-Day Money Back Guarantee can still be returned within 30 days from the date of
purchase. Pending the below conditions are met, purchaser will receive a refund less a 15% restocking fee and any
associated shipping fees
• 30 days begins from date of purchase
• Valid for original purchaser only
• Product must be in “like new” condition and in original packaging
Damage Claim Policy & Procedure
Currently damages to Kind LED Grow Lights shipments occur less than .05% of the time. In the unfortunate event that
damages do occur, the following procedure and timeline must be followed in order to ensure the expeditious delivery of a
replacement system and a claim being filed with the damaging carrier.
1. When customer receives their Kind LED Grow Light, the external packaging must be inspected for any rips,
tears, punctures, abrasions, creases, or any marks that may indicate damage on the interior.
2. Customer will then inspect contents alongside the delivering driver.
3. Significant damages should be refused by customer and signed off on by driver.
4. Damages not noticed and seen with driver present may still be claimed as concealed damages.
5. A KIND LED representative MUST BE NOTIFIED OF THE DAMAGES (refused or concealed) WITHIN
48 HOURS IN ORDER TO SUCCESSFULLY BEGIN A CLAIM WITH THE SHIPPING COMPANY.
Customers exceeding this time frame may be penalized with a delay and/or forfeiture of a replacement, and or
financial penalties.
6. The assigned Kind LED representative will require pictures and a description of the damages.
7. Once the required pictures and description are received, a pick-up of the damaged product, and the shipment
of a replacement product, will be scheduled.
8. Provided that all of the above requirements are met, Kind LED will make every effort to send a replacement
system within 72 hours. However, extenuating circumstances may prevent 100% adherence to this policy.