Installation Guide

Troubleshooting (cont.)
Whirlpool System
Symptoms Probable Causes Recommended Action
1. Whirlpool does not start
or stop.
A. No power to motor. A. Check that the pump and heater
are plugged in and that the GFCI
or RCD is switched to the correct
position. Plug in or reset the
GFCI/RCD as needed.
B. Air hose is loose or disconnected. B. Check that the hose is connected
at both the receiver/pump end
and to the air switch. Reconnect
if needed.
C. Air hose is pinched or kinked. C. Adjust hose to clear the
pinched/kinked area. If the
tubing is pinched/kinked and
cannot be readjusted, or no
noticeable pinch/kink is
apparent, poke a small hole in
the tubing with a tack and try
the system again.
D. Push button assembly is damaged. D. Replace the push button
assembly.
E. Push button has grease in the
bleed area.
E. Disassemble the push button
assembly and wipe away any
excess grease. Reassemble the
button and retry the system.
F. Air hose is damaged. F. Replace the air hose.
G. Motor/pump does not work. G. Replace the motor/pump.
2. Motor starts, not all jets
are functioning.
A. Jet is closed. A. Rotate jet trim ring
counterclockwise to open.
B. Jet not installed correctly. B. Reinstall jet; check for O-ring
damage.
C. Jets are blocked. C. Remove blockage.
3. Pump does not prime. A. Pump shimmed too high. A. Lower pump support bracket.
4. Noisy operation. A. Pump banding straps have not
been cut. (Models with support
blocks only.)
A. Cut pump banding straps with
tin snips.
B. Jet O-ring dislodged. B. Remove jet, replace and lubricate
O-ring, and reinstall jet.
5. Heater does not operate.
(“H” models only)
A. No power to heater. A. Reset the GFCI or RCD.
B. Water temperature exceeds 104°F
(40°C).
B. Allow water to cool and heater
will re-engage.
C. Heater does not work. C. Replace heater.
Air System
Symptoms Probable Causes Recommended Action
1. Blower turns on by itself
after the bath has been
drained.
A. Normal operation. Automatic
purge mode is working as
designed.
A. No action is required. Automatic
purge mode runs for 2 minutes 30
minutes after the bath is drained.
2. Blower turns off by itself
after running for two
minutes.
A. The Purge Mode icon was
pressed instead of the On/Off
icon.
A. Press the On/Off icon on the
keypad. See the ″Operating
Instructions″ section.
Kohler Co. 15 1208027-2-F