Installation Guide

Troubleshooting (cont.)
CAUTION: Risk of product damage. This product contains
sensitive electronic components. Use care not to damage pins and
connectors during troubleshooting.
CAUTION: Risk of product damage. Do not insert anything other
than the sensor wire into the sensor wire connector (phone jack) on
the circuit board.
NOTE: For service parts information, visit your product page at
www.kohler.com.
Faucet Troubleshooting Table
Symptoms Probable Causes Recommended Action
1. No water flow. A. The supply
stops are
closed.
A. Confirm the supply
stops are open.
B. Handle is in
the closed
position.
B. Rotate the handle to the
open position. Refer to
the ″Faucet Operation″
section.
C. The hot
and/or cold
supply hose
is kinked.
C. Confirm the supply
hoses are not kinked. If
coiled, maintain an
inside diameter of 3″
(76 mm).
D. The outlet
hose is
kinked.
D. Confirm the solenoid
valve is located within
7″ (178 mm) to 8″ (203
mm) from the faucet
base.
E. Handle LED
is not lit.
E. Refer to the ″Handle
Switch Troubleshooting
Table.″
F. Sensor LED
is not lit.
F. Refer to the ″Sensor
Troubleshooting Table.″
G. One or more
screens are
clogged.
G. Refer to the ″Cleaning
the Screens″ section.
2. Low water flow. A. The supply
stops are
partially
closed.
A. Confirm the supply
stops are fully open.
B. Handle is
partially
closed.
B. Rotate the handle to the
full open position.
1186051-2-F 16 Kohler Co.