SAFE Hard Drive User Manual

LaCie SAFE Hard Drive

User Manual

page 40

Contacting Customer Support

Before You Contact Technical Support:

Read the manuals and review the sections 9.

Troubleshooting Your Drive and 10. Trouble-

shooting the Fingerprint Sensor.

Try to isolate the problem. If possible, make the

drive the only external device on the CPU, and

make sure that all of the cables are correctly and

ﬁrmly attached.

If you have asked yourself all of the pertinent

questions in the troubleshooting checklist, and you

still can’t get your LaCie drive to work properly,

tacting us, make sure that you are in front of your

computer and that you have the following infor-

mation on hand:

Your LaCie drive’s serial number (A)

Operating system (Mac OS or Windows) and

version

Computer brand and model

Names of CD or DVD drives installed on your

computer

Amount of memory installed

Names of any other devices installed on your

computer

•

11. Contacting Customer Support