Datasheet

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Troubleshooting
Symptom Cause Corrective Actions
Digital Picture
Frame doesn’t power
on
The POWER connector to the unit
is not securely inserted.
Make sure you connect the AC
adapter to the frame properly.
When you connect the AC
adapter to the frame and power
up the unit, even without a
memory card, you should see a
blank
screen. If you don’t see the lit
screen, check if the power is
connected to the Digital
Picture Frame and make sure it
is securely attached.
No Start-up screen Memory card is not inserted
correctly.
Insert a supported memory card
The File doesn’t
play
Incompatible File Format Make sure there is at least one
supported photo file on the
memory card.
• Compatible
Photo format:
Compatible
Photo format:
JPEG
• Compatible
Music format:
MP3
• Compatible Video
format: Motion JPEG
(avi), MPEG1, MPEG2,
MPEG4.
Video doesn’t play
properly
Slow Memory Card Make sure you use a high-
speed memory card to play
video files.
Small video size on
the screen
Low Video Resolution The best supported resolution
of a photo or video is 1024x768
Use the Zoom button on the
remote control to enlarge it.