Warranty Guide

ManualsBrandsLexmark Carpet Mills ManualsFlooringEssentials Four Seasons Granite Cut and Loop Indoor Carpet

Style or Product Name: ______________________________

Purchase Date: _____________________________________

Rooms STAINMASTER® carpet was installed:

_______________________________________________________

First Name: ________________________________________

Last Name: ________________________________________

Your Address: _____________________________________

_______________________________________________________

City: _________________ State or Province: ____________

Zip or Postal Code: _____________ Country: ____________

Your E-mail Address: ________________________________

If you do not check below, your personal information will be

retained, used and disclosed to our agents only as necessary

for the purposes of fulfilling the terms of this Limited Warranty,

unless we obtain your consent for another use. Your personal

information may be processed in the United States.

STAINMASTER® cushion was purchased with carpet.

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special offers and product introductions from INVISTA.

Please see our full Privacy Policy on stainmaster.com.

Limited Warranty Registration

out the information below, detach, fold, seal with tape and

mail. Remember to keep a copy for your records. Warranty

registration is not a condition of warranty coverage.

If you decide to register, please use the form below.

* Requires e-mail address.

Lowes.com/Stainmaster

Lowe’s 90 Day Customer Satisfaction Program

We want you to be completely satisﬁed with your purchase

and be proud to show your new STAINMASTER® carpet to

friends, neighbors and family members. Therefore we are

providing you with our 90 Day Customer Satisfaction Program.

Within 90 days of purchase, if you are not fully satisﬁed

with your STAINMASTER® carpet we will replace it!

This means if you do not love your choice and are not

fully satisﬁed with the color, style or design of your new

STAINMASTER® carpet, we will replace it! This promise is not

applicable to manufacturing defects and damage.

This offer applies to any STAINMASTER® brand of carpet

purchased from and installed by an authorized Lowe’s installer.

Get to know your new carpet for 30 days

After your new STAINMASTER® carpet is installed, you must

live with it in your home for 30 days. If at the end of that

30 day period you decide you are not happy with the color,

style or design, Lowe’s will replace it with a STAINMASTER®

carpet of the same or comparable grade, quality and value

(excludes sales tax, ﬁnance charge, and shipping, delivery

charges or labor).

Here’s how it works:

If at the end of that 30 day period you decide you are not

happy, contact the Lowe’s store where your carpet was

purchased to initiate a claim.

Costs associated with the removal, disposal, installation

or any other costs of your original or replacement

STAINMASTER® carpet are your responsibility. Upgraded

STAINMASTER® carpet styles are permitted at an additional

cost to you.

This program applies to carpet used in owner-occupied

residences.

Coverage is only for installed wall-to-wall carpet purchased in

the US or in Canada.

Only one replacement carpet per customer is allowed under

this program. Replacements only. No cash payments or

refunds.

Proof of purchase is required, including a copy of the

original sales receipt containing the manufacturer name and

carpet style name.

Replacements are valid only from the retail store where the

carpet was purchased and are not transferable. The retailer

has the right not to offer this program.

This program, along with the limited warranty you received

for your carpet, gives you speciﬁc legal rights. There shall

be no other warranties offered or implied, by statute or

otherwise.

•

For questions about the 90 Day Customer Satisfaction

Program, please call a Lowe’s store.

Limited Warranties

Summary of content (6 pages)

PAGE 1
Limited Warranty Registration Register your warranty at stainmaster.com or simply fill out the information below, detach, fold, seal with tape and mail. Remember to keep a copy for your records. Warranty registration is not a condition of warranty coverage. If you decide to register, please use the form below.
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1 2 Lifetime Covered Stairs Covered Not Covered Covered Not Covered Not Covered Not Covered N/A 8 8 7 9 7 7 7 Details on page These warranties apply for STAINMASTER® carpet purchased on or after August 1, 2013. For warranty information on purchases prior to August 1, 2013, please call 1-877-762-4911. * Warranties will be extended to the longer period stated if STAINMASTER® carpet cushion is purchased and installed at the same time as the STAINMASTER® carpet.
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Contact Information For warranty service or special assistance for carpet care and cleaning, call INVISTA’s Consumer Care group at 1-877-762-4911. Hours are 8AM to 5PM EST, Monday through Friday or contact INVISTA by email at: stainmaster@invista.com. Care and Cleaning Obligations You must also provide INVISTA with all related professional cleaning receipts (showing service dates), if required. Please note that INVISTA will not reimburse you for your costs of professional cleaning.
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considering the normal and expected uses of a carpet in a residence. Damage from improper installation or defects in carpet manufacturing are specifically excluded from these limited warranties. • You must reasonably cooperate with INVISTA in its efforts to perform its obligations under these limited warranties. • If INVISTA replaces your STAINMASTER® carpet under any of these limited warranties, the remaining portion of the warranty period will be based on your original purchase date.
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Lifetime Stain Resistance Limited Warranty No carpet is fully stain proof. Therefore, INVISTA does not extend warranty coverage to any of the substances or causes of damage identified below. The following are examples of non-covered stains excluded from this limited warranty: • Non-food and non-beverage stains caused by substances including but not limited to cosmetics, bleaches, inks, vomit, blood, or feces, etc.
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PLACE POSTAGE HERE The following are some examples of exclusions from this limited fade resistance warranty: • Changes in carpet color due to air purifiers, photocopiers or other electronic equipment that emit significant amounts of ozone. • Changes in carpet color resulting from external causes such as spills, household chemicals, improper cleaning, and other non-food and non-beverage substances.