User's Manual

Table Of Contents
v10185147 - GCAPATAR
Cannot delete documents from the print queue
If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and
printer may not be communicating.
RESTART THE COMPUTER AND TRY AGAIN
v10217652 - GCAPATAR
Cannot print through USB
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a USB symbol.
MAKE SURE THE USB PORT IS ENABLED IN WINDOWS
1 Click
, or click Start and then click Run.
2 In the Start Search or Run box, type devmgmt.msc.
3 Press Enter, or click OK.
The Device Manager opens.
4 Click the plus sign (+) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Jams and misfeeds troubleshooting
“Paper jam in the printer” on page 129
“Paper jam in the duplex unit” on page 130
“Paper jam in the ADF (selected models only)” on page 131
“Paper or specialty media misfeeds” on page 131
v11598300 - GCAPATAR
Paper jam in the printer
1 Press to turn off the printer.
2 Check the paper tray or lift the scanner unit to check for jammed paper.
Lexmark Confidential until announced
Troubleshooting
129