User's Manual

Table Of Contents
“Poor copy or scanned image quality” on page 134
“Partial copies or scans of documents or photos” on page 134
“Scan was not successful” on page 135
“Scanning takes too long or freezes the computer” on page 135
“Cannot scan to a computer over a network” on page 135
v11774697 - GCAPATAR
Copier or scanner does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
SET YOUR PRINTER AS THE DEFAULT PRINTER
REMOVE AND REINSTALL THE PRINTER SOFTWARE
v2371611
Scanner unit does not close
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
v10528575 - GCAPATAR
Poor copy or scanned image quality
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CLEAN THE SCANNER GLASS
ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE
REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY
USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE
MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN
THE CORRECT CORNER
v10538300 - GCAPATAR
Partial copies or scans of documents or photos
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN
THE CORRECT CORNER
SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER
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Troubleshooting
134