S510 Series User's Guide October 2011 Machine type(s): 4448 Model(s): S510 Series: 201, 20E www.lexmark.
Contents 2 Contents Safety information.......................................................................................6 About your printer.......................................................................................7 Thank you for choosing this printer!.........................................................................................................7 Minimizing your printer's environmental impact......................................................................................
Contents 3 Loading paper and original documents.......................................................31 Loading paper..........................................................................................................................................31 Saving paper settings..............................................................................................................................34 Loading original documents on the scanner glass......................................................
Contents 4 Scanning documents for editing..............................................................................................................60 Scanning directly to e‑mail using the printer software...........................................................................61 Scanning to a PDF....................................................................................................................................61 Scanning FAQ............................................................
Contents 5 Copy and scan troubleshooting.............................................................................................................149 Fax troubleshooting..............................................................................................................................151 Network troubleshooting......................................................................................................................156 Notices.......................................................
Safety information 6 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery.
About your printer 7 About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
About your printer 8 Conserving ink • Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and are ideal for printing documents that are mostly text. • Use font types and font settings that requires less ink. Most programs or applications let you adjust the darkness of the colors. • Use high yield cartridges. Inks in high yield cartridges allow you to print more pages.
About your printer 9 What are you looking for? Find it here Additional setup and instructions for using the printer: User's Guide • Selecting and storing paper and specialty media • Loading paper • Performing printing, copying, scanning, and faxing tasks, The User's Guide is available on the installation software CD.
About your printer 10 What are you looking for? Find it here Telephone support In the US, call us at: 1‑800‑395‑4039 Monday–Friday (8:00 AM–11:00 PM ET), Saturday and Sunday (11:00 AM–8:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer.
About your printer 11 Use the To 3 Paper guides Keep paper straight when feeding. 4 Paper support Load paper. 5 Paper guide adjustment lever Adjust the paper guides. 6 ADF exit tray Hold documents as they exit from the ADF. 7 ADF exit tray extension Catch legal‑size paper as it exits from the ADF. 8 ADF tray Load original documents into the ADF. This is recommended for scanning, copying, or faxing multiple-page documents.
About your printer 17 12 Use the To USB port Connect the printer to a computer using a USB cable. Warning—Potential Damage: Do not touch the USB port except when plugging in or removing a USB cable or installation cable. 18 LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL filter, or VoIP adapter, or any other adapter that allows you to access the phone line to send and receive faxes.
Ordering and replacing supplies 13 Ordering and replacing supplies Ordering ink cartridges Lexmark S510 Series models (except Lexmark S519) Item Return Program cartridge1 Regular cartridge2 Black cartridge 150 Not Available High‑yield black cartridge 150XL 150XLA Yellow color cartridge 150 Not Available High‑yield yellow color cartridge 150XL 150XLA Cyan color cartridge 150 Not Available High‑yield cyan color cartridge 150XL 150XLA Magenta color cartridge 150 Not Available High‑yie
Ordering and replacing supplies 14 • For best results, use only genuine Lexmark ink cartridges. Using genuine Lexmark ink cartridges Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior print quality, and our inks are formulated to work with your printer and help extend the life of your product. We recommend that you use only genuine Lexmark ink cartridges. Lexmark's warranty does not cover damage caused by non-Lexmark ink or ink cartridges.
Ordering and replacing supplies 15 If your ink cartridge comes with a twist cap, then remove the cap. 1 2 3 2 Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place. 3 1 2 Notes: • Insert the color cartridges first, and then the black cartridge. • Insert the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. 3 Close the printer.
Ordering and replacing supplies Paper Lexmark Photo Paper Lexmark PerfectFinish Photo Paper 16 Paper size • • • • Letter • • • • Letter A4 4 x 6 in. L A4 4 x 6 in. L Notes: • Availability may vary by country or region. • For best results when printing photos or other high-quality images, use Lexmark Photo Paper or Lexmark PerfectFinishTM Photo Paper. • For more information, go to www.lexmark.com Recycling Lexmark products To return Lexmark products for recycling: 1 Visit our Web site at www.
Using the printer control panel buttons and menus 17 Using the printer control panel buttons and menus Replacing the language sheet A language sheet is used to label buttons on the printer control panel. Language sheets can be replaced anytime, depending on which language you want to use. Some languages are available only in select printer models. Note: Your printer comes with a preinstalled English language sheet, depending on your country or region.
Using the printer control panel buttons and menus 7 Raise the printer control panel until it clicks into place. 8 Close the printer, and then fully extend the paper exit tray. Using the printer control panel Use 1 Power To • Turn the printer on and off. • Switch to Sleep mode. Note: When the printer is on, press to switch to Sleep mode. Press and hold for three seconds to turn off the printer. 2 Display Note: The display is turned off in Sleep mode.
Using the printer control panel buttons and menus Use 5 Keypad 19 To In Copy mode or Photo mode: Enter the number of copies or prints you want to make. In Fax mode: • • • • Enter fax numbers. Operate an automated answering system. Select letters when creating a Speed Dial list. Type numbers to enter or edit the date and time shown on the display. 6 Back • Return to the previous screen. • Exit from one menu level to a higher one. 7 Select • Select menu options. • Save settings.
Using the printer control panel buttons and menus 20 13 Black Switch to black‑and‑white mode. 14 Start Start a job, depending on which mode is selected. 15 Cancel 16 Ethernet indicator Check the Ethernet connection status of your printer and access the network settings. 17 Wi‑Fi indicator 18 Eco‑Mode • Cancel a print, copy, scan, or fax job in progress. • Clear current settings or error messages, and return to previous settings. Check the wireless connection of your printer.
Using the printer control panel buttons and menus 21 3 From the printer control panel, navigate to: > Setup > > Device Setup > > Screen Brightness > 4 Press the up or down arrow button to scroll to Dim, and then press . Note: If you select 2‑Sided Copy, Standalone, then the printer prints on both sides of the paper (duplex) for copy and fax jobs, and for printing in Windows and Macintosh, depending on your printer model.
Using shortcuts 22 Using shortcuts What are shortcuts? A shortcut is a way to quickly accomplish printing, copying, scanning, e‑mailing, or faxing tasks with the printer. You can configure and save a set of frequently used printer settings available for a given task and then assign a shortcut name and shortcut number to it.
Using shortcuts Getting started During installation, a link will be provided for you to create shortcuts. If you were not able to create your shortcuts during installation, then you may create the shortcuts through your printer software. Launching the shortcuts page using the printer software Before you begin, make sure: • Your printer and computer are each connected to the network through an Ethernet or wireless connection. • Your printer is turned on. For Windows users 1 Click or Start.
Using shortcuts Using shortcuts on the printer Make sure you have created a shortcut.
Using the printer software 25 Using the printer software Minimum system requirements The printer software requires up to 500MB of free disk space. Supported operating systems • • • • • • • • • • • • • • • • • • • • • • • * Microsoft Windows 7 (SP1) Microsoft Windows Server 2008 (R2 SP1) Microsoft Windows Server 2008 (SP1) Microsoft Windows Server 2003 (SP2) Microsoft Windows Vista (SP1) Microsoft Windows XP (SP3) Macintosh Intel OS X version 10.7.0 or later Macintosh Intel OS X version 10.6.
Using the printer software 26 If you did not install these additional programs during initial installation, then reinsert the installation software CD, run the installation software, and then click Advanced Options > Install Additional Software. Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Phone Book To • • • • • • • • • • Launch applications or programs. Scan or e‑mail a photo or document. Edit scanned documents. Scan documents to PDF.
Using the printer software 27 Use the To Printing Preferences When you click File > Print > Properties with a document open, a Printing Preferences dialog appears. The dialog lets you select options for the print job, such as the following: • • • • • • Select the number of copies to print. Print two‑sided copies. Select the paper type. Add a watermark. Enhance images. Save settings. Note: Printing Preferences is installed automatically with the printer software.
Using the printer software 28 • To take advantage of the full features of your printer, select the custom install option during installation, and then select all packages listed. Accessing Web links Web links are links to predefined Web pages that are saved in the printer folder. 1 From the Finder, navigate to: Applications > select your printer folder > Web Links 2 Double‑click the Web link that you want to visit. Use To Customer Support Contact customer support.
Using the printer software 29 Updating the printer software For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select your printer, and then click Product Update. 4 Follow the instructions on the computer screen. For Macintosh users 1 From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates 2 From the Web site, select your printer and then download the driver.
Using the printer software 30 3 Double‑click Uninstaller. 4 Follow the instructions on the computer screen. Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first. For Windows users 1 Close all open software programs. 2 Insert the installation software CD.
Loading paper and original documents Loading paper and original documents Loading paper 1 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges of the stack on a level surface. 2 Open the paper feed guard. 3 Place the paper at the center of the paper support. Note: Use the indicators on the paper support when loading smaller‑size paper. 4 Adjust the paper guides so they rest against the edges of the paper. Note: Do not force paper into the printer.
Loading paper and original documents 32 5 Close the paper feed guard. 6 From the printer control panel, select or confirm your paper settings. Paper and specialty media guidelines Load up to 100 sheets of plain paper Make sure that • The paper guides rest against the edges of the paper. • You load letterhead paper with the printable side faceup and the top of the letterhead going into the printer first. 25 sheets of heavyweight matte paper • The printable side of the paper is faceup.
Loading paper and original documents Load up to 10 envelopes 33 Make sure that • The printable side of the envelope is faceup and the flap is on the left. • The paper guides rest against the edges of the envelopes. • You load the envelope in the center of the paper support. • You select the correct envelope size. Select the next biggest size if the exact envelope size is not listed. • You print the envelopes in landscape orientation.
Loading paper and original documents 34 Load up to Make sure that 25 sheets of photo/glossy paper • The printable or glossy side of the paper is loaded faceup. If you are not sure which side is printable, then see the instructions that came with the paper. • The paper guides rest against the edges of the paper. • You do not touch or scratch the glossy surface of the unprinted paper to prevent smudges or marks that may affect the quality of your prints.
Loading paper and original documents 35 Loading original documents on the scanner glass 1 Open the scanner lid and place the document facedown on the scanner glass. 2 Close the scanner lid. Loading original documents into the ADF You can load up to 35 sheets of an original document into the ADF for scanning, copying, and faxing. You can load A4‑, letter‑, or legal‑size paper into the ADF. 1 Adjust the paper guide on the ADF tray to the width of the original document.
Printing 36 Printing Tips for printing • • • • • Use the appropriate paper for your print job. Select a higher print quality for better prints. Make sure there is enough ink in the ink cartridges. Remove each sheet as it is printed when printing photos or when working with specialty media. Do not touch the duplex latch or latches while actively printing. Printing basic documents Printing a document For Windows users 1 With a document open, click File > Print.
Printing 37 Collating printed copies When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated Notes: • The collate option is available only when you are printing multiple copies. • To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before stacking. For Windows users 1 With a document open, click File > Print.
Printing 4 To change the current page order, select the Reverse page order check box. 5 Click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the Page Setup dialog, set the printer, paper size, and orientation. 3 Click OK. 4 From the menu bar, choose File > Print. 5 From the Printer pop‑up menu, choose your printer. 6 From the print options pop-up menu, choose Paper Handling.
Printing 8 Adjust other settings as needed. 9 Click Print. Printing on specialty media Printing envelopes For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Paper/Finishing tab > Paper size list > select your envelope size If no size matches the envelope size, then click Manage Custom Sizes and set a custom size.
Printing Printing on labels Notes: • • • • Make sure the top of the label sheet feeds into the printer first. Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet. Make sure the paper guide or paper guides rest against the edges of the label sheet. Use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off during printing, resulting in a paper jam. For Windows users 1 With a document open, click File > Print.
Printing Printing on custom‑size paper For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Paper/Finishing tab > Manage Custom Sizes > New 4 Type a name and adjust the settings as needed to create a custom size, and then click OK. 5 Click Close, and then click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup.
Printing 42 Using a flash drive with the printer Make sure the flash drive contains files that are supported by the printer. For more information, see “Supported file types” on page 41. 1 Insert a flash drive into the USB port. FL AS H DR IV E Notes: • The flash drive uses the same port that is used for a PictBridge camera cable. • An adapter may be necessary if your flash drive does not fit directly into the port.
Printing 43 Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. 1 Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera. 2 Insert the other end of the cable into the PictBridge port on the front of the printer. Notes: • Make sure that the digital camera is set to the correct USB mode.
Printing Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically Notes: • The automatic duplex unit supports A4‑ and letter‑size paper. It also supports plain, premium plain, ColorLok certified plain, heavy plain, and letterhead paper types. • Do not remove the page until printing is finished. Warning—Potential Damage: Do not touch the duplex latch or latches while actively printing. For Windows users 1 With a document open, click File > Print.
Printing 45 9 From the Two‑Sided pop‑up menu, choose Long‑Edge binding or Short‑Edge binding. • For Long‑Edge binding, pages are bound along the long edge of the page (left edge for portrait, top edge for landscape). Portrait Landscape 2 2 1 1 • For Short‑Edge binding, pages are bound along the short edge of the page (top edge for portrait, left edge for landscape). Portrait Landscape 10 Click Print.
Printing 46 For Macintosh users 1 From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer 2 Navigate to: Open Print Queue > Printer Setup > Driver tab or Printer Setup > Installable Options 3 From the Two‑Sided Printing Dry Time pop‑up menu, choose a dry time setting. Note: Under conditions of high humidity, or if the normal drying time does not allow the ink to dry completely, choose Extended. 4 Click OK or Apply Changes.
Printing 47 Creating a print queue For Windows users 1 From the Printer Tasks area, click Add a Printer. 2 Follow the instructions on the computer screen. For more information, see the documentation that came with your operating system. For Macintosh users 1 From the Print & Fax area, click +. 2 If necessary, click the Default or Default Browser tab. 3 Select your printer from the list. Note: Printers connected to the network or locally through a USB cable may have the same default printer name.
Printing 48 Changing the default printing mode To conserve ink, you can change the default printing mode for all print jobs to Draft or Quick Print. It uses less ink and is recommended for printing text-only documents. If you need to change to a different print mode to print photos or other high-quality documents, then you can select a different mode from the Print dialog before sending the print job. For Windows users 1 With a document open, click File > Print.
Printing 49 Resuming print jobs For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printers folder opens. 4 Right‑click the printer, and then select Open or See what's printing. 5 Resume the print job: • If you want to resume a particular print job, then right‑click the document name, and then select Resume or Restart.
Printing 50 For Macintosh users 1 Click the printer icon on the Dock. The print queue dialog appears. 2 Choose the job you want to cancel, and then click Delete. Printing from a mobile device What is LexPrint? LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using any Lexmark printer connected to the same wireless network.
Copying 51 Copying ADF Scanner glass Use the ADF for multiple‑page documents. Note: The ADF is available only in select models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Copying 52 When you select color or black‑only printing, the light that corresponds to your choice comes on. 7 Press . Note: The selected copy settings are reset to the factory default after two minutes of printer inactivity. Copying an ID card 1 Load plain A4‑ or letter‑size paper. 2 From the printer control panel, navigate to: > Copy > > ID Card Copy 3 Press , and then load the front side of the ID card facedown at the placement corner of the scanner glass. 4 Press .
Copying 53 4 Press the left or right arrow button to set the copy quality. 5 Press . Making a copy lighter or darker 1 Load paper. 2 Load the original document faceup into the ADF or facedown on the scanner glass. 3 From the printer control panel, navigate to: > Copy > > Darkness 4 Press the left or right arrow button to adjust the darkness of your prints. • Pressing the left arrow button makes the copy lighter. • Pressing the right arrow button makes the copy darker. 5 Press .
Copying 54 3 From the printer control panel, navigate to: > Copy > > Separator Sheets Note: Collate must be set to On for the separator sheets to be placed between copies. If Collate is set to Off, then the separator sheets are added at the end of the print job. 4 Press the left or right arrow button to select a separator sheet setting, and then press . Copying multiple pages on one sheet You can copy multiple pages on one sheet by printing smaller images of each page.
Copying 55 4 Press the left or right arrow button to select the amount of background removal. 5 Press . Making a two-sided (duplex) copy Making a two‑sided (duplex) copy automatically The automatic duplex unit supports A4‑ and letter‑size paper. If you need to make two‑sided copies using other paper sizes, then see the instructions for making a two‑sided copy manually. Note: You cannot make two‑sided copies on envelopes, card stock, or photo paper. 1 Load paper.
Copying 56 6 Select the copy mode: • Press to switch to color mode. • Press to switch to black‑and‑white mode. When you select color or black‑only printing, the light that corresponds to your choice comes on. 7 Press to print on one side of the paper. 8 Load the next page of the document. • If you are copying a one‑sided document, then load the next page faceup into the ADF or facedown on the scanner glass.
Scanning 57 Scanning ADF Scanner glass Use the ADF for multiple‑page documents. Note: The ADF is available only in select models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Scanning 58 Scanning to a network computer 1 Load the original document faceup into the ADF or facedown on the scanner glass. 2 From the printer control panel, navigate to: > Scan > > Computer 3 Press the left or right arrow button to manually select the name of the destination computer, and then press . Notes: • You may be prompted to enter a PIN if the computer requires it.
Scanning 59 Scanning photos for editing For Windows users 1 Load photo or photos facedown on the scanner glass. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > Scan • If you want to scan a single photo, or multiple photos as a single image, then select Single photo. • If you want to scan multiple photos at once and save them as separate images, then select Multiple photos.
Scanning 60 Scanning documents for editing An Optical Character Recognition (OCR) application allows you to edit an original text document that has been scanned. In order for this to work, you must have an OCR application stored on a local or network computer and you must be able to select it from the list of applications when you set up the scan. When selecting settings for the scan, select to scan to the local computer or network computer where the OCR is installed.
Scanning 61 Scanning directly to e‑mail using the printer software Make sure you have set up your e‑mail settings before proceeding. For more information, see the section on e‑mailing in the User’s Guide. For Windows users 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list.
Scanning 62 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > Scan > PDF Scanning starts and the scan progress dialog appears. 5 Save the document as a PDF. For Macintosh users 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 From the Applications folder in the Finder, launch the application you want to use. Note: Use any application that supports your printer.
Scanning 63 Canceling scan jobs Press on the printer control panel, or click Cancel on the computer screen.
E-mailing 64 E-mailing Setting up the printer to e-mail Setting up the e-mail function For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Settings > Set up the printer to e‑mail The E‑mail Setup Wizard opens. 4 Follow the instructions on the computer screen.
E-mailing 65 3 Navigate to: Printer Home > select your printer > Fax > Edit contact list > Select from Phone Book 4 From the Phone Book field, choose a phone book. You can choose any mail client phone book where you store e‑mail addresses. 5 Select the contact that you want to add, and then click Add to or change list to import the contact. 6 Click OK. For Macintosh users 1 From the Finder, navigate to: Applications > select your printer folder 2 Double‑click Printer Settings.
E-mailing 66 Tips for e‑mailing • Make sure to enter your e‑mail account information and set up the SMTP server before sending an e‑mail. • Make sure the printer is connected to an Ethernet or wireless network before sending an e‑mail. If necessary, make sure the network is connected to the Internet for the printer to communicate with the SMTP server. If the printer cannot connect to the Internet, then contact your system support person.
Faxing 67 Faxing CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.
Faxing 68 Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack EXT LINE PHONE LINE To connect: 1 Connect the cable from the wall jack to the 2 Remove the protective plug from the port of the printer. port of the printer, and then connect the answering machine to the port.
Faxing 69 To connect: Connect the cable from the wall jack to the port of the printer. Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.
Faxing 70 Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically. • If you have only one telephone number on your line, then you need to set the printer to receive faxes manually (Auto Answer Off).
Faxing 71 3 To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter. 4 To connect a telephone to the printer, remove the protective plug from the port of the printer and then connect the telephone to the port. Scenario 3: VoIP telephone service EXT LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.
Faxing 72 Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. EXT LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. The port labeled Phone Line 2 or Fax Port is not always active.
Faxing 73 Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem. Your cable telephone service comes from the wall jacks. EXT LINE To connect: 1 Connect the cable from the wall jack to the 2 Remove the protective plug from the port of the printer. port of the printer, and then connect the telephone to the port.
Faxing 74 Connecting the printer to a non‑RJ‑11 wall jack EXT LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ 11 connector, then connect it directly to the wall jack. Notes: • Do not remove the wrap plug from the port of the printer.
Faxing 75 If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug port of the printer. and connect the device to the EXT LINE Connecting the printer in countries or regions that use serial connection In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone or answering port of the printer. This is called serial connection.
Faxing 76 EXT LINE To connect: Connect the cable from the wall jack to the port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Faxing 77 Connect the printer to any of the N ports. EXT LINE N F N PHONE LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Faxing 78 3 Press the arrow buttons to scroll to Fax Number, and then press 4 Enter your fax number or your telephone number, and then press . . Setting the fax footer From the printer control panel, navigate to: > Setup > > Fax Setup > > Ringing and Answering > > Fax Footer > > On > Setting the date and time 1 From the printer control panel, navigate to: > Setup > > Device Setup > > Date/Time > 2 Enter the date, and then press . 3 Enter the time, and then press .
Faxing 79 From here Ringing and Answering You can • Set the printer to receive faxes automatically or manually. Turn Auto Answer to On or Off. • Adjust the ringing volume. • Set the number of rings. This is important if you choose to receive faxes automatically (Auto Answer On). • Set the distinctive ring. If you subscribe to the distinctive ring feature on your telephone line, then set the correct pattern for the printer in this menu. • Enable fax forwarding. • Set a manual answer code.
Faxing 80 Using the Printer Settings in Macintosh 1 From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. 2 Double-click Printer Settings. 3 Configure the fax settings using the printer software. To view the help information for the fax software, click Help or ? . Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software.
Faxing 81 Creating a contact list using the fax software For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Click Printer Home > Fax > Edit contact list. The Contacts tab of the Printer Setup Utility opens. 4 Click Select from phonebook. 5 From the Phonebook field, choose a phone book. 6 Select the contact that you want to add, and then click Add to or change list to import the contact.
Faxing 82 Sending faxes ADF Scanner glass Use the ADF for multiple‑page documents. Note: The ADF is available only in select models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Tips for sending faxes • Make sure the printer is on and connected to a working telephone, DSL, or VoIP line.
Faxing 83 Tip: • You can send a broadcast fax to up to 30 recipients. Sending faxes using the computer For Windows users 1 With a document open, click File > Print. 2 Make sure the appropriate printer is selected, and then click Properties, Preferences, Options, or Setup. 3 Click the Fax tab, and then make sure Enable Fax is selected. 4 Enter the recipient fax number or numbers in the “Fax number(s)” field. You can enter fax numbers manually or by using the Phone Book feature.
Faxing 84 Receiving faxes automatically 1 Make sure that Auto Answer is on: From the printer control panel, navigate to: > Setup > > Fax Setup > > Ringing and Answering > > Auto Answer > > On > 2 Set the number of rings before the printer picks up incoming faxes: a Press the arrow buttons to scroll to Pick Up On, and then press . b Press the arrow buttons to scroll to the number of rings that you want, and then press to save the setting.
Faxing 85 Faxing FAQ If I skipped the fax setup initially, do I need to run the installer again to set up the fax? You do not need to run the installer again. You can set up and configure the fax through the fax software that was installed with the printer software. 1 Connect the printer to the telephone line. For more information, see “Setting up the printer to fax” on page 67. 2 Configure the fax settings using the fax software. To access the fax software: For Windows users a Click or Start.
Faxing 86 What is my dialing prefix? The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number. If the printer is in an office setting or in a private branch exchange, then this can be a specific number that you need to press so you can make a call outside the office. This can also be a country code or an area code that you need to enter if you are sending faxes outside of town.
Faxing 87 How can I check the dial tone? A dial tone lets you know if the telephone line is working or if the printer is properly connected to the telephone line. If you encounter problems sending and receiving faxes, then make sure you can hear a dial tone on the line and through the printer. Make sure the telephone line and the wall jack are working 1 Plug an analog telephone into the wall jack. 2 Listen for a dial tone through the telephone handset.
Faxing 88 How can I make sure that fax calls go to the printer and voice calls go to the answering machine? To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received.
Faxing 89 4 Enter the time you want to send the fax, and then press 5 Press . to start scanning the document and to save the scheduled fax. The printer sends the fax at the designated time. Do not turn off the printer or unplug it from the telephone line before the scheduled time. How do I send a fax using a phone calling card? 1 Press Dial tone. You should hear the dial tone of the telephone line.
Faxing 90 How do I forward a fax? 1 From the printer control panel, navigate to: > Setup > > Fax Setup > > Ringing and Answering > > Fax Forward > 2 Press the arrow buttons to scroll to Forward or Print & Forward, and then press 3 Using the keypad, enter the number to which you want to forward the fax, and then press . . When you enable this option, all the faxes that you receive are automatically forwarded until you disable it.
Networking 91 Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three wireless security options: WPA2/WPA, WEP, and no security. WPA2/WPA WPA (Wi-Fi Protected Access) and WPA2 (Wi-Fi Protected Access 2) offer stronger wireless network security than WEP.
Networking 92 No Security It is not recommended to use no security at all on a home wireless network. Using no security means that anyone within range of your wireless network can use your network resources—including Internet access— if your wireless network is connected to the Internet. The range of your wireless network may extend far beyond the walls of your home, allowing access to your network from the street or from your neighbors’ homes.
Networking 93 Information you will need during advanced wireless setup The Wireless Setup Utility does not detect the wireless network SSID for you during advanced wireless setup. You must know the following information before configuring the wireless printer settings manually: Wireless Mode Check your wireless network type: Infrastructure—All devices on a wireless network communicate with each other through an access point (wireless router).
Networking 94 Authentication type Encryption method Open Mode • None • WEP Shared Mode WEP WPA Personal TKIP WPA2‑Personal • TKIP • AES WPA2‑Enterprise • TKIP • AES 802.1X ‑ RADIUS • • • • • None WEP‑DynamicKeys WEP‑StaticKeys WPA‑TKIP WPA‑AES Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly.
Networking 95 Installing the printer on other computers Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network. However, you will need to install the printer driver on every computer that will access it. You do not need to configure the printer again, although you will need to run the setup software on each computer to install the driver. For Windows users 1 Close all open software programs. 2 Insert the installation software CD.
Networking 96 Indicator light Printer status Blinking green • The printer has been configured for an Ethernet network, but it cannot establish a connection with the network. • The printer is out of the range of the access point (wireless router). • The printer is trying to communicate with the access point, but the access point is turned off or is not working properly. • The access point has been turned off, and then turned back on, and the printer is trying to establish a connection with the network.
Networking 97 b Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the documentation that came with the box, or from the box Web page. If you have already changed the key for your wireless network, then use the key you created. 4 Follow the instructions on the computer screen to complete installation. Assigning a static IP address The printer will be assigned an IP address automatically through DHCP on most wireless networks.
Networking 98 Advanced wireless setup Creating an ad hoc wireless network You can set up an ad hoc network if you: • Do not have an access point or wireless router. • Do not have a wireless network (but do have a wireless network adapter for your computer). • Want to set up a standalone network between the printer and a computer with a wireless network adapter. Notes: • Before you begin, make sure your wireless network adapter is properly attached to your computer and is working.
Networking 99 Windows Vista will enable the ad hoc network for you. It will appear in the “Connect to a network” dialog under “Available networks,” indicating that the computer is configured for the ad hoc network. 4 Close the Windows Control Panel and any remaining windows. 5 Insert the installation software CD, and then follow the directions for wireless installation. Note: Do not connect the installation or network cables until instructed to do so by the setup software.
Networking 100 19 It may take a few minutes for your computer to recognize the new settings. To check the status of your network: a Right‑click the Wireless Network Connections icon. b Select View Available Wireless Networks. • If the network is listed but the computer is not connected, then select the ad hoc network, and then click Connect. • If the network does not appear, wait a moment, and then click Refresh network list.
Networking 101 For Macintosh users 1 From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. 2 Double‑click Wireless Setup Assistant. 3 Follow the instructions on the computer screen. Configuring the printer wirelessly using WPS (Windows only) With Wi‑Fi Protected Setup (WPS), it is easy to add computers or printers to your wireless network because the SSID and WPA passphrase are automatically detected and configured for you.
Networking 102 Switching between USB, Ethernet, and wireless connections (Windows only) You can change the way you access your printer, depending on your needs. The following procedures assume that you have configured your printer for one type of connection and that the printer drivers are installed on the computer. See related topics on troubleshooting specific connection types if you encounter difficulties during configuration.
Networking 103 If the printer is currently set up for wireless 1 Attach a USB cable to the computer and to the printer. 2 Wait a moment for Windows to locate the driver and finish setting up the printer. 3 Select the USB printer. See “Selecting the printer” on page 103. Note: You can continue to use the printer through Ethernet or wireless connection.
Networking 104 Using the printer wirelessly Select the connection type that describes how you currently access your printer: If the printer is currently set up locally (using USB connection) 1 Close all open applications. 2 Insert the installation software CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double‑click Lexmark Extras > Lexmark Setup Assistant. 4 Follow the instructions on the computer screen.
Networking 105 3 A second print queue will be created. Remove the wireless queue if you do not want to switch back to accessing the printer over a wireless connection. Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless 1 Plug an Ethernet cable into the printer and to an available port on a switch or wall jack.
Networking 106 2 Identify the printer: a On the computer that is attached to the printer, open the printers folder: 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. b c d e Right‑click the name of your printer. Click Sharing or Printer Properties. From the Sharing tab, select Share this printer or Shared as. Assign a distinctive name, and then click OK.
Networking 107 Configuring security Simple wireless networks require WEP keys or a WPA/WPA2 passphrase, or may not have any security at all. More‑advanced wireless network security can require one or more certificates and an authentication server. If the network requires a certificate and you do not have it, fill out the certificate request form provided within the Wireless Setup Utility and follow your organization's procedures for requesting a certificate for network access.
Networking 108 Configuring 802.1X Authentication The information you must complete is dependent on the 802.1X security mechanism you select. Some require user names, passwords, and/or certificates. If your network contains multiple access points with different modes of authentication, then you can select and configure more than one authentication mechanism. 1 From the Configure 802.1X Authentication dialog, type the user name and password for the authentication server.
Networking 109 For Windows users 1 Close all open software programs. 2 Insert the installation software CD. If the installation dialog does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run. b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. c Press Enter, or click OK. 3 Follow the instructions on the computer screen. Note: Select Ethernet connection when prompted to select a connection type.
Networking 110 For more information on accessing the wireless settings and determining the WPS capability of your access point, see the documentation that came with the access point or contact your system support person. Where do I find my WEP key or WPA/WPA2 passphrase? • Contact your system support person. – The person who set up your network usually keeps the WEP key or WPA/WPA2 passphrase.
Networking 111 What is a network? A network is a collection of devices such as computers, printers, Ethernet hubs, access points, and routers connected together for communication through cables or through a wireless connection. A network can be wired, wireless, or designed to have both wired and wireless devices. How do I find out what type of security my network is using? • Contact your system support person. The person who set up your network usually keeps your wireless information.
Networking 112 There are many different ways a network can be set up. Four common examples appear below. Note: The printers in the following diagrams represent printers with internal print servers built into them so that they can communicate over a network. Wireless network examples Scenario 1: Mixed wired and wireless connections on a network with Internet access • All computers and printers connect to the network through a router with Ethernet and wireless capabilities.
Networking 113 Scenario 3: Wireless network with no Internet access • Computers and printers connect to the network using a wireless access point. • The network has no connection to the Internet. Scenario 4: Computer connected wirelessly to a printer without Internet access • A computer is directly connected to a printer without going through a wireless router. • This configuration is referred to as an ad hoc network. • The network has no connection to the Internet.
Networking The USB port on the computer and on the printer are each marked with 114 . Note: Do not connect the USB cable until prompted to do. 1 If the USB port at the back of the printer is covered by a sticker, then make sure to remove it. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. 4 Follow the instructions on the computer screen.
Networking 115 In ad hoc mode, a computer with a wireless network adapter communicates directly with a printer equipped with a wireless print server.
Networking 116 How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, it cannot carry information between the access point and the printer. To determine if the printer is receiving a strong signal from the access point, print a network setup page. The Quality field indicates the relative strength of the wireless signal the printer is receiving.
Networking 117 How can I make sure my computer and printer are connected to the same wireless network? If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
Networking 118 In Mac OS X version 10.4 or earlier 1 From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is connected to is displayed in the Network menu. 2 Write down the SSID. For Macintosh users with an access point 1 Type the IP address of the access point in the address field of your Web browser and continue to step 2.
Networking 119 How do I find the MAC address? Network devices have a unique hardware identification number to distinguish them from other devices on the network. This is called the MAC (Media Access Control) address. Other devices sometimes use a type of MAC address called Universally Administered Address (UAA). When installing the printer on a network, make sure you select the printer with the correct MAC address. The MAC address of the internal print server is a series of letters and numbers.
Networking 120 What is TCP/IP? Networks are able to function when computers, printers, and other devices are able to send data to each other, either through cables or wireless signals. This transfer of data is made possible by sets of data transmission rules called protocols. A protocol can be thought of as a language that has rules so that participants can effectively communicate with each other.
Networking 121 What is a key index? An access point (wireless router) can be configured with as many as four WEP keys. Only one key is used on the network at a time, however. The keys are numbered, and the number of a key is referred to as its key index. All devices on the wireless network must be configured to use the same key index when multiple WEP keys are configured on the access point. Select the same key index on your printer as you are using on your access point.
Maintaining the printer 122 Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Sleep mode or will temporarily turn on if it is turned off.
Maintaining the printer 123 Cleaning the printhead nozzles If you have not been using the printer for a long period, then you may need to clean the printhead nozzles to improve the quality of your prints. Keep your printer plugged to a properly grounded, working electrical outlet to allow it to perform automatic maintenance cycles. Notes: • Cleaning the printhead nozzles uses ink, so clean them only when necessary. • Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.
Maintaining the printer 124 Cleaning the scanner glass Clean the scanner glass and other related parts when vertical streaks appear on your printed pages or when you see marks or smudges on such parts. 1 Dampen a clean, lint‑free cloth with water. 2 Gently wipe clean the scanner glass and other related parts.
Maintaining the printer • Keep the printer in an upright position to prevent the ink from leaking. • Avoid severe jarring movements.
Troubleshooting 126 Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • • • • • • • Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet. Make sure the printer is turned on. Make sure the printer is securely connected to the computer, print server, or network access point. Check the printer for error messages, and resolve any errors. Check for paper jam messages, and clear any jams.
Troubleshooting 127 3 To confirm the setting, press the left or right arrow button to scroll to Yes, and then press . Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.
Troubleshooting 128 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to Macintosh users only. 1 With a document open, choose File > Print. 2 From the printer pop-up menu, choose your printer, and then click Print. If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.
Troubleshooting 129 Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 14 for more information. If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try installing the cartridges again. 2 Load plain, unmarked paper.
Troubleshooting 130 Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.
Troubleshooting 131 Understanding printer messages Alignment Problem Try any of the following: • Check the ink cartridges. 1 Open the printer, and then remove and reinstall the ink cartridges. 2 Load a plain and unmarked A4‑ or letter‑size paper. The printer will read any markings on used paper, which could cause the alignment error message to reappear. 3 Close the printer. 4 Touch OK or press • Press to retry, depending on your printer model. to clear the message.
Troubleshooting 132 Communication Error The printer cannot communicate with the requested destination. Try one or more of the following: • Make sure your printer and computer are each connected to the Internet through an Ethernet or wireless connection. • Make sure your printer is securely connected to the host computer, print server, or other network access point. • Touch OK to clear the message.
Troubleshooting 133 • Turn the printer off, then wait about 10 seconds, and then turn the printer back on. Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for more information. Ink Cartridge Missing Try one or more of the following: • • • • Install the specified missing ink cartridge or cartridges. Reinsert the specified ink cartridge or cartridges.
Troubleshooting 134 Memory Device Error Try one or more of the following: • Remove the memory device, and then reinsert it into the card slot or USB port. • Touch OK or press to clear the message. Network [x] Software Error [x] is the number of the network connection. Try one or more of the following: • Press to clear the message. • Turn the printer off and then back on to reset the printer.
Troubleshooting 135 2 Remove the printhead. 3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth. 4 Reinsert the printhead, and then close the latch until it clicks into place. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it back on. If the problem persists, then contact customer support.
Troubleshooting 136 2 Insert the printhead, and then close the latch until it clicks into place. Note: Make sure to install the ink cartridges into the printhead. For more information, see “Replacing ink cartridges” in the User’s Guide. 3 Close the printer. • Press to clear the message. • If your printer did not come with a printhead, then visit the Lexmark support Web site at http://support.lexmark.com, or contact customer support for more information.
Troubleshooting 137 4 Remove the unsupported printhead. 5 Insert the supported printhead, and then close the latch until it clicks into place. Note: Make sure to install the ink cartridges into the printhead. For more information, see “Replacing ink cartridges” in the User’s Guide. 6 Close the printer. • Visit the Lexmark support Web site at http://support.lexmark.com or contact customer support for more information.
Troubleshooting 138 Scanned Document Too Long The scan job exceeds the maximum number of pages. Press to clear the message and cancel the current scan job. Scanner Disabled Try one or more of the following: • Check the printer software settings or the Administration settings from the printer to enable the scanner. For more information, contact customer support. • Press to clear the message.
Troubleshooting 139 • “Paper jam in the duplex unit” on page 142 • “Paper jam in the ADF (select models only)” on page 143 • “Paper or specialty media misfeeds” on page 146 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Check the jam clearance area 1 Lift the scanner unit. 2 Remove the jam clearance cover. 1 2 3 Notes: • Squeeze the snap to lift the jam clearance cover.
Troubleshooting 140 4 Reattach the jam clearance cover until it clicks into place. 1 2 5 Close the printer. 6 Touch OK or press , depending on your printer model. Paper jam in the exit tray 1 Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Touch OK or press , depending on your printer model. Paper jam in the paper support Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
Troubleshooting 1 Remove the paper support. 2 Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed.
Troubleshooting 142 3 Reattach the paper support until it clicks into place. 4 Touch OK or press , depending on your printer model. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Push down the duplex latch, and then remove the duplex unit.
Troubleshooting 143 2 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. 3 Reinsert the duplex unit until it clicks into place to clear the message. 4 If necessary, touch OK or press , depending on your printer model. Paper jam in the ADF (select models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
Troubleshooting 144 Check the ADF 1 Press the ADF button, and then open the ADF cover. Scenario 1 Scenario 2 2 2 1 1 2 Firmly grasp the paper on both sides, and then gently pull it out. Scenario 1 Note: Make sure all paper fragments are removed.
Troubleshooting 145 3 Close the ADF cover. 4 Touch OK or press , depending on your printer model. Check under the ADF tray 1 Remove the ADF tray. 2 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed.
Troubleshooting 146 3 Reattach the ADF tray until it snaps into place. 4 Touch OK or press , depending on your printer model. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following: CHECK PAPER CONDITION Use only new, unwrinkled paper. CHECK PAPER LOADING • Load a smaller amount of paper into the printer. • Load paper with the print side faceup.
Troubleshooting CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right margins: – 6.35 mm (0.25 in.) for letter‑size paper – 3.37 mm (0.133 in.) for all paper sizes except letter • Top margin: 1.7 mm (0.067 in.) • Bottom margin: 12.7 mm (0.5 in.) SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a photo open, click File > Print. 2 Click Properties, Preferences, Options, or Setup.
Troubleshooting 148 MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support.
Troubleshooting 149 CHECK YOUR COMPUTER PERFORMANCE You may need to change how your computer manages resources and processes. For more information on improving computer performance, see the documentation that came with your operating system.
Troubleshooting 150 MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE PLACEMENT CORNER SELECT A PAPER SIZE THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANN
Troubleshooting 151 MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Fax troubleshooting • • • • • “Fax troubleshooting checklist” on page 151 “Cannot send faxes” on page 152 “Cannot receive faxes” on page 153 “Cannot run the fax software” on page 154 “Fax error messages on the printer control panel” on page 154 For detailed descriptions of common terms and tasks, see the following: • “Setting up the printer to fax” on page 67 • “Faxing FAQ” on page 85 Fax troubleshooting check
Troubleshooting 152 Cannot send faxes If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following: MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER If you did not enter your user information during initial setup, then enter your fax name and fax number. In some countries, you cannot send a fax without entering your fax name or company name. Some fax machines also block unknown faxes or faxes without sender information.
Troubleshooting 153 Make sure that the dial prefix entered in the printer is correct for your network. 1 From the printer control panel, navigate to: > Setup > > Fax Setup > > Dialing and Sending > > Dial Prefix > 2 Press the arrow buttons to create or modify the prefix. 3 If the prefix is not correct, enter the correct prefix, and then press .
Troubleshooting 154 MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when a fax comes in so that the printer can receive it. 1 From the printer control panel, navigate to: > Setup > > Fax Setup > > Ringing and Answering > > Manual Pickup Code > 2 Copy the manual answer code that appears on the display.
Troubleshooting 155 Error Message: What it indicates: Possible solutions: Unsupported Compression The fax modem of the receiving fax machine does not support data compression. Fax modems compress data to speed up transmission, but the receiving fax modem needs to have the same compression code. • Lower the transmission speed of the Unsupported Resolution The receiving fax machine does not support the scan resolution of the document that you are sending. • Lower the fax quality.
Troubleshooting 156 Error Message: What it indicates: No Answer Auto Answer may have been turned off on the receiving fax machine. Possible solutions: • Verify the number, and then resend the fax. • Set the printer to redial. Note: Depending on your country or region, there may be a limit on the number of redial attempts, regardless of the redial settings that you set in your printer. • Schedule to resend the fax at a later time.
Troubleshooting 157 Notes: • Your port may be working fine, but certain conflicts can occur with multiple USB devices. Try disconnecting one of your other USB devices. • If the USB port on the computer is not working, then try using the other USB ports on the computer. MAKE SURE THE USB CABLE IS WORKING Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable.
Troubleshooting 158 4 Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window refreshes when the Device Manager recognizes the USB connection. • If there is activity on the Device Manager but none of the previous solutions worked, then call customer support. • If there is no activity on the Device Manager, then there may be a problem with your computer and its USB support. The computer must recognize the USB connection in order for installation to work.
Troubleshooting 159 • Your SSID is correct. Print a network setup page to verify the SSID the printer is using. If you are not sure if your SSID is correct, then run the wireless setup again. • Your WEP key or WPA passphrase is correct (if your network is secure). Log on to the access point and check the security settings. A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the same security key.
Troubleshooting 160 CHECK YOUR WEP KEY OR WPA PASSPHRASE If your access point is using WEP security, then the WEP key should be: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WEP key are case‑sensitive. If your access point is using WPA or WPA2 security, then the WPA passphrase should be: • Exactly 64 hexadecimal characters.
Troubleshooting 161 MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT • See if you have access to the Internet by opening your Web browser and accessing any site. • If there are other computers or resources on your wireless network, then check to see if you can access them from your computer. MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS NETWORK If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly.
Troubleshooting 162 In Mac OS X version 10.4 or earlier 1 From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is connected to is displayed in the Network menu. 2 Write down the SSID. For Macintosh users with an access point 1 Type the IP address of the access point in the address field of your Web browser, and then continue to step 2.
Troubleshooting 163 If you see this message again after you have waited long enough for the printer and the laptop to attach to the network, then there may be a problem with your wireless network. Make sure that the laptop and printer have both received IP addresses: For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type cmd. 3 Press Enter, or click OK. 4 Type ipconfig, and then press Enter.
Troubleshooting 164 MAKE SURE THE WIRELESS PORT IS SELECTED Note: This solution applies to Windows users only. 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. 4 Right‑click the printer, and then select Properties or Printer properties from the menu. 5 Click the Ports tab, and then locate the selected port. The selected port has a check mark beside it in the Port column.
Troubleshooting 165 If you would like to have the ability to connect to your local network and to a VPN at the same time, then request the system support person for the VPN to allow split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns. TURN OFF THE ACCESS POINT (WIRELESS ROUTER) AND TURN IT BACK ON Wait one minute for the printer and computer to reestablish the connection.
Troubleshooting 166 ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK Most wireless networks use a DHCP server (Dynamic Host Configuration Protocol) built in to the wireless router to assign IP addresses to clients on the wireless network. DHCP addresses are assigned when they are needed, as when a new device is added to the wireless network or when it is powered on. Wireless devices must send a request to the router, and receive an IP address in response so they can function on the network.
Notices 167 Notices Product information Product name: Lexmark S510 Series Machine type: 4448 Model(s): S510 Series: 201, 20E Edition notice October 2011 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 168 UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PerfectFinish is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S.
Notices 169 The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment.
Notices 170 Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste.
Notices 171 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Mercury statement This product contains mercury in the lamp (<5mg Hg). Disposal of mercury may be regulated due to environmental considerations. For disposal or recycling information, contact your local authorities or the Electronic Industries Alliance: www.eiae.
Notices 172 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 60 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 240 minutes.
Notices 173 Notice to users of the US telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA). On the back of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to your telephone company. This equipment uses the RJ-11C Universal Service Order Code (USOC) jack.
Notices 174 machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) See your user documentation in order to program this information into your fax machine. Notice to users of the Canadian telephone network This product meets the applicable Industry Canada technical specifications.
Notices 175 This equipment should not be used under any circumstances that may constitute a nuisance to other Telecom customers. Some parameters required for compliance with Telecom's telepermit requirements are dependent on the equipment associated with this device.
Notices 176 electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits and on radio equipment and telecommunications terminal equipment. Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft.
Notices 177 (1) cet appareil ne doit pas provoquer d'interférences et (2) il doit accepter toute interférence reçue, y compris celles risquant d'altérer son fonctionnement. Cet appareil a été conçu pour fonctionner uniquement avec l'antenne fournie. L'utilisation de toute autre antenne est strictement interdite par la réglementation d'Industry Canada. En application des réglementations d'Industry Canada, l'utilisation d'une antenne de gain supérieur est strictement interdite.
Notices 178 Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative. This product may be used in the countries indicated in the table below. AT BE BG CH CY CZ DE DK EE EL ES FI FR HR HU IE IS IT LI LT LU LV MT NL NO PL PT RO SE SI SK TR UK Česky Společnost Lexmark International, Inc.
Notices 179 Norsk Lexmark International, Inc. erklærer herved at dette produktet er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF. Polski Niniejszym Lexmark International, Inc. oświadcza, że niniejszy produkt jest zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC. Português A Lexmark International Inc. declara que este este produto está conforme com os requisitos essenciais e outras disposições da Diretiva 1999/5/CE.
Notices 180 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location. When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark.
Notices 181 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES.
Index 182 Index Numerics 2‑sided, fax setting 78 802.
Index conserving energy, ink, and paper 7 conserving paper 20 contact list setting up 80, 81 contact list, e‑mail creating 64 setting up 64 Continue button unavailable 156 copier or scanner does not respond 149 copies making 51 copy and scan troubleshooting cannot scan to computer over a network 150 copier or scanner does not respond 149 partial document or photo scans 150 poor scanned image quality 149 scan not successful 150 scanning takes too long or freezes the computer 150 copy job canceling 56 copy q
Index Fax Mode Unsupported 154 Fax Modem Error 155 No Answer 156 No Caller ID 156 Phone Line Busy 155 Phone Line Error 155 Phone Line is connected to the incorrect jack on the back of the machine 155 Phone Line Not Connected 155 Remote Fax Error 154 Unrecoverable Fax Error 155 Unsupported Compression 155 Unsupported Resolution 155 fax footer setting 78 fax forwarding 90 fax header setting 78 fax header and footer setting 77 Fax Memory Full 132 Fax Name Not Set Up 132 fax number 85 fax quality setting 88 fa
Index interference wireless network 116 IP address 119, 120 configuring 97 IP address of computer finding 120 IP address of printer finding 120 IP address, assigning 120 iron‑on transfers 34 J jam clearance cover location 12 jams and misfeeds troubleshooting paper jam in the ADF 143 paper jam in the duplex unit 142 paper jam in the exit tray 140 paper jam in the paper support 140 paper jam in the printer 139 paper or specialty media 146 junk faxes blocking 90 K key index 121 L labels 33 printing 40 lang
Index phone book setting up 80, 81 phone plug 73 phone splitter 71 photo cards 33 photo/glossy paper 34 photos making borderless copies 52 scanning for editing 59 PictBridge and USB port location 11 PictBridge-enabled camera, connecting 43 plain paper 32 poor quality at the edges of page 146 poor scanned image quality 149 postcards 33 power supply with port location 12 Print dialog launching 27 print job canceling 49 pausing 48 resuming 49 print media greeting cards 33 labels 33 print order changing 37 pri
Index reports fax history 89 reports, fax setting 78 request certificate 108 resetting to factory defaults 21 resuming print job 49 retrieving failed faxes 90 ringer volume adjusting 87 RJ‑11 adapter 73 S safety information 6, 67 saving energy 20 saving paper 20 saving paper default settings 34 scan improving quality 62 PIN 62 scan job canceling 63 scan was not successful 150 Scanned Document Too Long 138 scanner cover location 11 Scanner Disabled 138 scanner glass cleaning 124 location 11 scanner unit lo
Index tips for copying 51 e‑mailing 66 printing 36 receiving faxes 83 scanning 57 sending faxes 82 transmission report, fax 89 transmit key WEP 107 transparencies 34 tray extension location 11 troubleshooting checking an unresponsive printer 126 contacting technical support 126 Continue button is unavailable 156 fax checklist 151 solving basic printer problems 126 wireless network 158 troubleshooting, copy scanner unit does not close 149 troubleshooting, copy and scan cannot scan to computer over a network
Index wired (Ethernet) networking for Windows 108 wireless 118 Macintosh 103 network indicator light 95 printer does not print 158 troubleshooting 158 wireless network adding a printer to existing ad hoc network 100 advanced setup 93 common home configurations 111 creating an ad hoc network using Macintosh 98 creating an ad hoc network using Windows 98 information needed for setting up wireless printing 92 installing printer on (Macintosh) 94 installing printer on (Windows) 94 interference 116 resolving co
