CX310 Series User's Guide September 2014 Machine type(s): 7527 Model(s): 211, 231 www.lexmark.
Contents 2 Contents Safety information.......................................................................................6 Learning about the printer...........................................................................8 Finding information about the printer......................................................................................................8 Selecting a location for the printer.......................................................................................................
Contents 3 Printing from a mobile device.................................................................................................................52 Printing confidential and other held jobs................................................................................................52 Printing information pages......................................................................................................................54 Canceling a print job..............................................
Contents 4 Securing the printer..................................................................................127 Using the security lock feature..............................................................................................................127 Statement of Volatility..........................................................................................................................127 Erasing volatile memory............................................................................
Contents 5 Troubleshooting.......................................................................................173 Understanding the printer messages....................................................................................................173 Solving printer problems.......................................................................................................................186 Solving print problems......................................................................................
Safety information 6 Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices.
Safety information 7 CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Learning about the printer 8 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at http://support.lexmark.com.
Learning about the printer 9 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Lexmark support Web site— http://support.lexmark.com • • • • • Documentation Note: Select your country or region, and then select your product to view the appropriate support site. Driver downloads Support telephone numbers and hours of operation for your country or region can be found on the support Web site or on the printed warranty that came with your printer.
Learning about the printer 1 Right side 304.8 mm (12 in.) 2 Front 508 mm (20 in.) 3 Left side 76.2 (3 in.) 4 Rear 101.6 mm (4 in.) 5 Top 291.7 mm (11.5 in.) 10 Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture.
Learning about the printer Basic models 1 Printer control panel 2 Automatic document feeder (ADF) 3 Standard bin 4 Top door latch 5 Right side cover 6 Standard 250-sheet tray (Tray 1) 7 Manual feeder 8 Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Understanding the basic functions of the scanner • Make quick copies or set the printer to perform specific copy jobs. • Scan documents and send them to your computer, an e-mail address, or an FTP destination.
Learning about the printer 12 Using the ADF and scanner glass Scanner glass A B C Automatic document feeder (ADF) Use the scanner glass for single‑page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media Note: The ADF scans only one side of the page. (such as magazine clippings). Use the ADF for multiple‑page documents. Using the ADF • • • • • Load the document into the ADF tray faceup, short edge first.
Learning about the printer Use the 13 To 1 Display • View printing, copying, e‑mailing, and scanning options. • View printer status and error messages. 2 Select button • Select menu options. • Save settings. 3 Arrow buttons Scroll through menus or settings on the display. 4 Keypad Enter numbers, letters, or symbols. 5 Sleep button Enable Sleep mode or Hibernate mode. 6 Cancel button Stop all printer activity. 7 Start button Start a job, depending on which mode is selected.
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 15 Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Access the controller board at the back of the printer.
Additional printer setup 16 1 5 Reattach the cover.
Additional printer setup 6 Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Access the controller board.
Additional printer setup 18 3 Align the notch (1) on the memory card with the ridge (2) on the connector. 1 2 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. 1 2 5 Close the controller board access cover.
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 20 4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board access door.
Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 22 3 Align the printer with the 650‑sheet duo tray, and then lower the printer into place. 4 Install the dust cover. Note: When the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page 23.
Additional printer setup 23 Use the To 1 USB printer port Connect the printer to a computer. 2 Ethernet port Connect the printer to an Ethernet network. 3 USB wireless port Attach an optional wireless network adapter. 4 Security lock port Lock the system controller board. 5 Printer power cord socket Connect the printer to a properly grounded electrical outlet. Setting up the printer software Installing the printer 1 Obtain a copy of the software installer package.
Additional printer setup 24 In Windows 8 From the Search charm, type run, and then navigate to: Run > type control printers > OK In Windows 7 or earlier a Click , or click Start and then click Run. b Type control printers. c Press Enter, or click OK. 2 Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. • For earlier versions, select Properties. 3 Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
Additional printer setup 25 You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a damaged cable. Preparing to set up the printer on a wireless network Notes: • Make sure your wireless network adapter is installed in your printer and working properly.
Additional printer setup 26 Connecting the printer using the Wireless Setup Wizard Before you begin, make sure that: • A wireless network adapter is installed in the printer and is working properly. For more information, see the instruction sheet that came with the wireless network adapter. • An Ethernet cable is disconnected from the printer. • Active NIC is set to Auto.
Additional printer setup 27 Using the Personal Identification Number (PIN) method 1 From the printer control panel, navigate to: > Settings > >Network/Ports > Wireless Connection Setup > > Network [x] > > Wi‑Fi Protected Setup > > Network [x] Setup > > Wireless > > > Start PIN Method > 2 Copy the eight‑digit WPS PIN. 3 Open a Web browser, and then type the IP address of your access point in the address bar.
Additional printer setup 28 Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. If an option you installed is not listed, then it is not installed correctly. Remove the option, and then install it again.
Loading paper and specialty media 29 Loading paper and specialty media Proper selection and loading of media can improve how reliably documents print. For more information, see “Avoiding jams” on page 157 and “Storing paper” on page 45.
Loading paper and specialty media 30 Note: Do not remove trays while a job is printing or while Busy appears on the display. Doing so may cause a jam. 2 If the paper is longer than letter‑size paper, then squeeze and then slide the length guide at the back of the tray to extend it. 3 Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guide.
Loading paper and specialty media 31 4 Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides. 5 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Loading paper and specialty media 32 6 Load the paper stack with the recommended printable side faceup. 7 Place the paper guides securely against the edges of the paper. 8 Insert the tray. 9 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Mixing paper sizes or paper types in a tray may cause jams.
Loading paper and specialty media 33 One‑sided printing using a letterhead Two‑sided printing using a letterhead • Load envelope with the flap side up and against the right side of the paper guide. 2 Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers. 3 Adjust the paper guides to the width of the paper loaded.
Loading paper and specialty media 1 Length guide tab 2 Paper size indicator 3 Width guide tab Loading the multipurpose feeder 1 Push the multipurpose feeder latch to the left.
Loading paper and specialty media 35 2 Open the multipurpose feeder. 3 Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 4 Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface.
Loading paper and specialty media 36 5 Locate the maximum paper fill indicator and tab. Note: Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. 1 Width guide tab 2 Maximum paper fill indicator 3 Width guide 4 Feeder extender 5 Paper size indicator 6 Load the paper, and then adjust the width guide to lightly touch the edge of the paper stack.
Loading paper and specialty media 37 • Load envelopes with the flap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose feeder while a job is printing. • Load only one size and type of paper at a time. • Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely in the multipurpose feeder and is not bent or wrinkled.
Loading paper and specialty media 38 Creating a custom name for a paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Names.
Loading paper and specialty media 39 Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names 2 Type a name for the paper type, and then press . Assigning a custom paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu.
Paper and specialty media guide 40 Paper and specialty media guide Using specialty media Tips on using letterhead • • • • Use letterhead designed specifically for laser printers. Print a test page on the letterhead being considered for use before buying large quantities. Before loading letterhead, flex, fan, and straighten the stacks to prevent sheets from sticking together. Page orientation is important when printing on letterhead.
Paper and specialty media guide 41 Source Printing Printable side Paper orientation Manual feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. Multipurpose feeder One‑sided Facedown Load the sheet with the top edge entering the printer first. Multipurpose feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first.
Paper and specialty media guide 42 Tips on using envelopes • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the envelopes loaded in the tray. • • • • • Print samples on the envelopes being considered for use before buying large quantities. Use envelopes designed specifically for laser printers. For best performance, use envelopes made from 90‑g/m2 (24‑lb) paper or 25% cotton. Use only new envelopes from undamaged packages.
Paper and specialty media guide 43 Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly affect print quality. • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the card stock loaded in the tray. • Print samples on the card stock being considered for use before buying large quantities.
Paper and specialty media guide 44 Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance. Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Paper and specialty media guide 45 • Do not mix paper sizes, types, or weights in the same tray; mixing results in jams. • Do not use coated papers unless they are specifically designed for electrophotographic printing. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Use grain long for 60–90‑g/m2 (16–24‑lb) paper. • Use only forms and letterhead printed using an offset lithographic or engraved printing process.
Paper and specialty media guide 46 • Store individual packages on a flat surface. • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and flat. Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the sizes, types, and weights of paper they support.
Paper and specialty media guide Paper size and dimension Standard 250‑sheet tray Legal 47 Manual feeder 650‑sheet duo tray 550‑sheet tray ADF Multipurpose feeder Scanner glass Duplex mode X 1 1 1 1 1 1 1 1 1 X 1 1 1 X 216 x 356 mm (8.5 x 14 in.) Executive X 184 x 267 mm (7.3 x 10.5 in.) Oficio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement X X 1 X X 1,3 X 140 x 216 mm (5.5 x 8.5 in.) Universal X 1,3 76 x 127 mm (3 x 5 in.
Paper and specialty media guide Paper size and dimension DL Envelope Standard 250‑sheet tray 48 Manual feeder 650‑sheet duo tray 550‑sheet tray ADF Scanner glass Duplex mode Multipurpose feeder X X 1 X X X X X 1 X X X X X 1 X X X X X 1 X X X 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 98 x 162 mm (3.9 x 6.3 in.) up to 176 x 250 mm (6.9 x 9.8 in.
Paper and specialty media guide Paper type 250‑sheet tray 49 Manual feeder 650‑sheet duo tray 550‑sheet tray ADF Scanner glass Duplex mode Multipurpose feeder Paper • • • • • • • • • • Plain Recycled Glossy Bond Letterhead Preprinted Colored Light Heavy Rough/Cotto n • Custom Type [x] Card stock X Transparencies X X X Labels • Paper Envelope X X X
Printing 50 Printing Printing a document Printing a document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print. b Click Properties, Preferences, Options, or Setup. c Adjust the settings, if necessary. d Click OK > Print. For Macintosh users a Customize the settings in the Page Setup dialog: 1 With a document open, choose File > Page Setup.
Printing 51 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness. 3 Adjust the toner darkness, and then click Submit.
Printing 52 Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer.
Printing 53 Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you delete them. For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Print and Hold. 4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name.
Printing 54 3 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that user are deleted. • Set an expiration time for confidential print jobs. When a user has not printed the jobs within that time, all of the jobs for that user are deleted. 4 Click Submit to save the modified settings.
Copying 55 Copying Scanner glass A B C Automatic document feeder (ADF) Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media Note: The ADF scans only one-side of the page. (such as magazine clippings). Use the ADF for multiple‑page documents. Making copies Making a quick copy 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying 56 • The ADF indicator light comes on when the paper is loaded properly. 2 Adjust the paper guides. 3 From the printer control panel, use the keypad to enter the number of copies, and then press . Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. 2 From the printer control panel, use the keypad to enter the number of copies, and then press .
Copying 57 4 Navigate to: Copy to > > select the tray containing the transparencies > > select the number of copies or enter a number on the keypad > 5 If there are no trays that contain transparencies, then do the following: a Navigate to: Copy to > > Manual Feeder > > select the size of the transparencies > b Load transparencies into the multipurpose feeder, and then press > Transparency > .
Copying 58 Customizing copy settings Copying to a different size 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 59 5 If there are no trays that contain the paper size and type you want to use, then do the following: a Navigate to: Copy to > > Manual Feeder > > select the paper size > > select the paper type > b Load the size and type of paper into the multipurpose feeder, and then press . Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press .
Copying 60 3 From the printer control panel, navigate to: > Copy > > Darkness > adjust the darkness setting > select the number of copies or enter a number on the keypad > Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press . 4 Press the left or right arrow button to scroll to Finish the Job, and then press .
Copying 61 6 Select the number of copies or enter a number on the keypad, and then press . Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press . 7 Press the left or right arrow button to scroll to Finish the Job, and then press .
Copying 62 3 From the printer control panel, navigate to: > Copy > > Separator Sheets 4 Select Between Copies, Between Jobs, Between Pages, or Off. 5 Select the number of copies or enter a number on the keypad, and then press . Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press . 6 Press the left or right arrow button to scroll to Finish the Job, and then press .
Copying 63 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 64 Copy to This option lets you select the paper size and type on which your copies will be printed. • To scroll to the paper size and type that matches the paper loaded in the tray or feeder, press the left or right arrow button, and then press . • If the settings for “Copy from” and “Copy to” are different, then the printer automatically adjusts the Scale setting to accommodate the difference.
Copying 65 Select from the following content sources: • • • • • • • • Color Laser—The original document was printed using a color laser printer. Black/White Laser—The original document was printed using a mono laser printer. Inkjet—The original document was printed using an inkjet printer. Photo/Film—The original document is a photo from a film. Magazine—The original document is from a magazine. Newspaper—The original document is from a newspaper.
E-mailing 66 E-mailing Scanner glass A B C Automatic document feeder (ADF) Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media Note: The ADF scans only one-side of the page. (such as magazine clippings). Use the ADF for multiple‑page documents. You can use the printer to e‑mail scanned documents to one or more recipients.
E-mailing 67 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > E-mail/FTP Settings > E-mail Settings. 3 Enter the appropriate information, and then click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu.
E-mailing 68 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is properly loaded. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Scanning 69 Scanning Scanning to an FTP address Scanner glass A B C Automatic document feeder (ADF) Use the ADF for multiple‑page documents. Use the scanner glass for single-page documents, book pages, small items Note: The ADF scans only one side of the page. (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a File Transfer Protocol (FTP) server.
Scanning 70 3 Enter the appropriate information. Note: A password may be required. If you do not have an ID and password, then contact your system support person. 4 Enter a shortcut number. If you enter a number that is already in use, then you are prompted to select another number. 5 Click Add. Scanning to an FTP address Scanning to an FTP address using a shortcut number 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Scanning 71 Scanning to a computer Scanner glass A B C Automatic document feeder (ADF) Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or Note: The ADF scans only one-side of the page. photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a computer. The computer does not have to be directly connected to the printer for you to receive images when scanning.
Scanning 72 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light turns on when the paper is loaded properly. b If you are loading a document into the ADF tray, then adjust the paper guides.
Understanding the printer menus 73 Understanding the printer menus Menus list Supplies Menu Paper Menu Reports Network/Ports Cyan Cartridge Magenta Cartridge Default Source Paper Size/Type Menu Settings Page Device Statistics Yellow Cartridge Substitute Size Network Setup Page Active NIC Standard Network or Network [x] Black Cartridge Paper Texture Network [x] Setup Page Standard USB Waste Toner Bottle Paper Weight Shortcut List SMTP Setup Imaging Kit Paper Loading Copy Shortcuts Mai
Understanding the printer menus 74 Supplies menu Use To Cyan Cartridge View the status of the toner cartridges, which can be any of the following: Early Warning Low Invalid Near End of Life Replace Missing Defective OK Unsupported Magenta Cartridge Yellow Cartridge Black Cartridge Waste Toner Bottle Near Full Replace Missing OK View the status of the waste toner bottle. Imaging Kit OK Replace Black Imaging Kit Replace Color Imaging Kit View the status of the imaging kit.
Understanding the printer menus 75 Paper Size/Type menu Use To Tray [x] Size A4 A5 JIS‑B5 Letter Legal Executive Oficio (Mexico) Folio Universal Specify the paper size loaded in each tray. Tray [x] Type Plain Paper Card Stock Transparency Recycled Labels Glossy Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in each tray. Notes: • Letter is the U.S. factory default setting.
Understanding the printer menus 76 Use To Multipurpose Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder.
Understanding the printer menus 77 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the size of the paper being manually loaded. Manual Paper Type Plain Paper Card Stock Transparency Recycled Glossy Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded.
Understanding the printer menus 78 Substitute Size menu Use To Substitute Size Off Statement/A5 Letter/A4 All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions are allowed. • Off indicates that no size substitutions are allowed. • Setting a size substitution lets the print job continue without Change Paper appearing.
Understanding the printer menus 79 Use To Envelope Texture Smooth Normal Rough Specify the relative texture of the envelopes loaded. Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded. Preprinted Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded. Colored Texture Smooth Normal Rough Specify the relative texture of the colored paper loaded.
Understanding the printer menus Use To Card Stock Weight Light Normal Heavy Specify the relative weight of the card stock loaded. Transparency Weight Light Normal Heavy Specify the relative weight of the transparencies loaded. Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded. Glossy Weight Light Normal Heavy Specify the relative weight of the glossy paper loaded. Labels Weight Light Normal Heavy Specify the relative weight of the labels loaded.
Understanding the printer menus 81 Use To Heavy Weight Heavy Specify that the relative weight of the paper loaded is heavy. Rough/Cotton Weight Light Normal Heavy Specify the relative weight of the rough or cotton paper loaded. Custom [x] Weight Light Normal Heavy Specify the relative weight of the custom paper loaded. Note: Normal is the factory default setting. Notes: • Normal is the factory default setting. • The options appear only when the custom type is supported.
Understanding the printer menus 82 Use To Heavy Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Custom [x] Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading is available only when the custom type is supported.
Understanding the printer menus 83 Custom Scan Sizes menu Use To Custom Scan Size [x] Scan Size Name Width Height Orientation 2 scans per side Off On Specify a custom scan size name, size, and page orientation. Notes: • 8.5 inches is the U.S. factory default setting for Width. 216 mm is the international factory default setting for Width. • 14 inches is the U.S. factory default setting for Height. 356 mm is the international factory default setting for Height.
Understanding the printer menus 84 Reports menu Reports menu Use To Menu Settings Page Print a report on the current printer menu settings. The report also contains information about the status of the supplies and a list of hardware options that are successfully installed. Device Statistics Print a report containing printer statistics, such as supply information and number of printed pages. Network Setup Page Print a report containing information about the network settings of the printer.
Understanding the printer menus 85 Use To Energy Efficient Ethernet Enable Disable Set the printer Ethernet connection to a energy‑saving mode. PCL SmartSwitch On Off Note: Enable is the factory default setting. Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When Off is used, the printer does not examine incoming data.
Understanding the printer menus 86 Use To Standard Network Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk Display and set the printer network settings. Note: The Wireless menu appears only when the printer is connected to a wireless network.
Understanding the printer menus 87 TCP/IP menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > TCP/IP • Network/Ports > Network [x] > Network [x] Setup > TCP/IP Note: This menu is available only in network printers or printers attached to print servers. Use To Set Hostname Set the current TCP/IP host name. Note: This can be changed only from the Embedded Web Server. IP Address View or change the current TCP/IP address.
Understanding the printer menus 88 Use To Backup DNS Server Address View or change the backup DNS server addresses. Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS Yes No View or change the current HTTPS setting. Note: Yes is the factory default setting.
Understanding the printer menus 89 Use To Wi‑Fi Protected Setup Start Push Button Method Start PIN Method Establish a wireless network and enable network security. Notes: • Start Push Button Method connects the printer to a wireless network when buttons on both the printer and the access point (wireless router) are pressed within a given period of time. • Start PIN Method connects the printer to a wireless network when a PIN on the printer is entered into the wireless settings of the access point.
Understanding the printer menus 90 Use To Set Zone Provide a list of AppleTalk zones available on the network. [list of zones available on the network] Note: The default zone for the network is the factory default setting. Standard USB menu Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting.
Understanding the printer menus 91 Use To Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs. ENA Address yyy.yyy.yyy.yyy Set the network address information for an external print server. ENA Netmask yyy.yyy.yyy.yyy Set the netmask information for an external print server. ENA Gateway yyy.yyy.yyy.yyy Set the gateway information for an external print server. Notes: • Auto is the factory default setting. • On processes raw binary PostScript print jobs.
Understanding the printer menus 92 Use To Device‑Initiated E‑mail None Use Device SMTP Credentials Specify what credentials will be used when communicating to the SMTP server. Device Userid Notes: • None is the factory default setting for Device‑Initiated E‑mail. • Device Userid and Device Password are used to log in to the SMTP Device Password server when Use Device SMTP Credentials is selected.
Understanding the printer menus 93 Security Audit Log menu Use To Export Log Let an authorized user export the security audit log. Note: The log can be downloaded from the Embedded Web Server and saved on a computer. Delete Log Yes No Specify whether audit logs are deleted. Configure Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specify how audit logs are configured. Note: Yes is the factory default setting.
Understanding the printer menus 94 Settings menu General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portugues Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the display.
Understanding the printer menus 95 Use To Run Initial Setup Yes No Run the setup wizard. Paper Sizes US Metric Specify the unit of measurement for paper sizes. Notes: • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. Scan to PC Port Range [port range] Specify a valid port range for printers behind a port blocking firewall. Note: 9751:12000 is the factory default setting.
Understanding the printer menus 96 Use To Timeouts Sleep Mode Disabled 1–60 Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state. Notes: • 20 is the factory default setting. • Lower settings conserve more energy, but may require longer warm‑up times. • Select the lowest setting if the printer shares an electrical circuit with room lighting or you notice lights flickering in the room.
Understanding the printer menus 97 Use To Timeouts Wait Timeout Disabled 15–65535 Set the amount of time in seconds the printer waits for additional data before canceling a print job. Notes: • 40 is the factory default setting. • Wait Timeout is available only when the printer is using PostScript emulation. Error Recovery Auto Reboot Reboot when idle Reboot always Reboot never Set the printer to restart when an error occurs.
Understanding the printer menus 98 Use To Press and Hold Sleep Button Do Nothing Sleep Hibernate Determine how the printer, while in idle state, reacts to a long press of the Sleep button. Factory Defaults Do Not Restore Restore Now Use the printer factory default settings. Note: Do Nothing is the factory default setting. Notes: • Do Not Restore is the factory default setting. • Restore Now sets all printer settings to the factory default settings except for the Network/Ports menu settings.
Understanding the printer menus 99 Use To Allow color copies On Off Enable color in copies. Sides (Duplex) 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Specify whether an original document is two‑sided (duplex) or one‑sided, and then specify whether the copy should be two‑sided or one‑sided. Notes: • On is the factory default setting. • Setting this to Off will hide all color‑specific menus. • This setting overrides the Color setting.
Understanding the printer menus 100 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. ID Card Specify the paper size of the original document. Copy To Source Tray [x] MP Feeder Manual Feeder Specify the paper source for copy jobs. Transparency Separators On Off Place a sheet of paper between transparencies.
Understanding the printer menus 101 Use To Overlay Confidential Copy Draft Urgent Custom Off Specify the overlay text printed on each page of the copy job. Allow priority copies On Off Allow interruption of a print job to copy a page or document. Background Removal ‑4 to 4 Adjust the amount of background visible on a copy. Auto Center Off On Automatically center the content on the page.
Understanding the printer menus 102 Use To Sharpness 1–5 Adjust the amount of sharpness of a copy. Temperature ‑4 to 4 Enable the user to specify “warm” or “cool” outputs. Note: 3 is the factory default setting. Note: "Cool” values generate a bluer output than the default, while “warm” values generate a redder output than the default. E‑mail Settings menu Use To E‑mail Server Setup Send me a copy Never appears On by default Off by default Always On Send a copy of the e-mail to the sender.
Understanding the printer menus 103 Use To Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document was produced. Color Off On Specify whether the printer captures and transmits content in color. Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Specify the resolution of the scan in dots per inch. Darkness 1–9 Lighten or darken the output. Orientation Portrait Landscape Specify the orientation of the scanned image.
Understanding the printer menus 104 Use To Sides (Duplex) Off Long edge Short edge Specify the orientation of the original documents loaded in the ADF for two-sided scanning. JPEG Quality Best for content 5–90 Set the quality of a JPEG photo image in relation to file size and quality of the image. Text Default 5–90 Set the quality of a text image in relation to file size and quality of the image.
Understanding the printer menus 105 Use To Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast of the output. Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document.
Understanding the printer menus 106 Use To PDF Settings PDF Version 1.2–1.7 A–1a Secure PDF Off On Configure the PDF settings. Content Type Text Graphics Text/Photo Photo Specify the content of the original document. Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document was produced. Color Off On Specify whether the printer captures and transmits content in color.
Understanding the printer menus 107 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the size of the original document. Sides (Duplex) Off Long edge Short edge Specify the orientation of the original documents loaded in the ADF for two-sided scanning.
Understanding the printer menus 108 Use To Log Paper Source Tray [x] Manual Feeder Specify a paper source when printing FTP logs. FTP bit Depth 8 bit 1 bit Enable the Text/Photo mode to have smaller file sizes by using 1‑bit images when Color is set to Off. Allow Save as Shortcut On Off Enable shortcut creation for FTP addresses. Background Removal ‑4 to 4 Adjust the amount of background visible on a copy.
Understanding the printer menus 109 Print Settings Setup menu Use To Printer Language PCL Emulation PS Emulation Set the default printer language. Notes: • PS Emulation is the factory default setting. PS Emulation uses a PS interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs. • Setting a printer language as the default does not prevent a software program from sending print jobs that use another printer language.
Understanding the printer menus 110 Finishing menu Use To Sides (Duplex) 1 sided 2 sided Specify whether two‑sided (duplex) printing is set as the default for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two‑sided printing from the printer software. For Windows users: Click File > Print, and then click Properties, Preferences, Options, or Setup. For Macintosh users: Choose File > Print, and then adjust the settings from the Print dialog and pop‑up menus.
Understanding the printer menus 111 Use To Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Print multiple pages on a single sheet of paper. Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the order in which pages are printed on a single sheet when using Paper Saver. Paper Saver Orientation Auto Landscape Portrait Specify the orientation in which pages are printed on a single sheet. Paper Saver Border None Solid Print a border when using Paper Saver.
Understanding the printer menus 112 Use To Toner Darkness 1–5 Lighten or darken the printed output. Notes: • 4 is the factory default setting. • Selecting a smaller number can help conserve toner. Enhance Fine Lines On Off Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting.
Understanding the printer menus 113 Use To Color Samples sRGB Display sRGB Vivid Display—True Black Vivid Off—RGB US CMYK Euro CMYK Vivid CMYK Off—CMYK Print sample pages for each of the RGB and CMYK color conversion tables used in the printer. Manual Color RGB Image RGB Text RGB Graphics Customize the RGB color conversions. Notes: • Selecting any setting prints the sample. • Color samples consist of a series of colored boxes along with the RGB or CMYK combination that creates the color observed.
Understanding the printer menus 114 Use To Spot Color Replacement Assign specific CMYK values to named spot colors. Note: This menu is available only in the Embedded Web Server. Color Adjust Initiate a recalibration of color conversion tables and allow the printer to make adjustments for color variations in output. Notes: • Adjusting color starts when the menu is selected. Adjusting color appears on the display until the process is finished.
Understanding the printer menus 115 PostScript menu Use To Print PS Error On Off Print a page containing the PostScript error. Lock PS Startup Mode On Off Allow users to disable the SysStart file. Image Smoothing On Off Enhance the contrast and sharpness of low‑resolution images and smoothen their color transitions. Note: Off is the factory default setting. Note: Off is the factory default setting. Notes: • Off is the factory default setting.
Understanding the printer menus 116 Use To PCL Emulation Settings Pitch 0.08–100.00 Specify the font pitch for scalable monospaced fonts. Notes: • 10 is the factory default setting. • Pitch refers to the number of fixed‑space characters per inch (cpi). This can be increased or decreased in 0.01‑cpi increments. • For non‑scalable monospaced fonts, the pitch appears on the display but cannot be changed.
Understanding the printer menus 117 Use To Tray Renumber Assign Multipurpose Feeder Off None 0–199 Assign Tray [x] Off None 0–199 Assign Manual Paper Off None 0–199 Assign Manual Envelope Off None 0–199 Configure the printer to work with printer software or programs that use different source assignments for trays and feeders.
Understanding the printer menus 118 HTML menu Use Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers To Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTCS NewSansMTCT N
Understanding the printer menus 119 Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1‑mm increments. Backgrounds Do Not Print Print Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Image menu Use To Auto Fit On Off Select the optimal paper size, scaling, and orientation. Invert On Off Invert bitonal monochrome images.
Understanding the printer menus 120 Menu item Description Print Defects Guide Provides help in resolving repeating defects in copies or prints Information Guide Provides help in locating additional information Supplies Guide Provides information about ordering supplies
Saving money and the environment 121 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 122 Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 157.
Saving money and the environment 123 Use To On Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. • The alarm control and cartridge alarm sounds are turned off. • The printer ignores the Advance Start command. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 3 Press .
Saving money and the environment 124 Using Hibernate mode Hibernate is an ultra‑low‑power saving mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode. • If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
Saving money and the environment 125 Using Schedule Power Modes Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready state. Note: This feature is available only in network printers or printers connected to print servers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu.
Saving money and the environment 126 When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box. Returning Lexmark cartridges for reuse or recycling Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it both easy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling.
Securing the printer 127 Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Securing the printer 128 Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer. Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: 1 Turn off the printer. 2 Hold down 2 and 6 on the keypad while turning the printer on.
Maintaining the printer 129 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Clean all the areas shown, and then let them dry. 1 White underside of the ADF cover 2 White underside of the scanner cover 3 Scanner glass 4 ADF glass 4 Close the scanner cover.
Maintaining the printer 131 Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the printer control panel, navigate to: > Status/Supplies > View Supplies > Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and printer are connected to the same network.
Maintaining the printer 132 Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to the Lexmark Web site at www.lexmark.com or contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Maintaining the printer 133 Item Worldwide Cyan 800S2 Magenta 800S3 Yellow 800S4 For more information on countries located in a region, visit www.lexmark.com/regions. Ordering imaging kits Item All countries and regions Black imaging kit 700Z1 Color imaging kit 700Z5 Ordering a maintenance kit Notes: • Using certain types of paper may require more frequent replacement of the maintenance kit.
Maintaining the printer 134 Replacing supplies Replacing the waste toner bottle 1 2 4 1 Top door 2 Waste toner bottle 3 Right side cover 4 Front door 3 1 Unpack the replacement waste toner bottle. 2 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Maintaining the printer 3 Open the top door. 4 Remove the right side cover. 5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Maintaining the printer 136 6 Seal the used waste toner bottle in the enclosed packaging. For more information, see “Recycling Lexmark products” on page 125. 7 Insert the replacement waste toner bottle. 8 Insert the right side cover. 9 Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
Maintaining the printer 10 Close the front door. Replacing a black and color imaging kit 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Open the top door.
Maintaining the printer 3 Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit. 4 Remove the right side cover. 5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Maintaining the printer 6 Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. 7 Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. 8 Unpack the replacement black and color imaging kit. Notes: • The color imaging kit includes the imaging kit and the cyan, magenta, yellow, and black developer units. • The black imaging kit includes the imaging kit and the black developer unit.
Maintaining the printer 140 For more information, see “Recycling Lexmark products” on page 125. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units. Dispose only the black developer unit. 10 Gently shake the yellow, cyan, magenta, and black developer units side‑to‑side. 11 Remove the red packing strip and the attached fabric from the developer units. 12 Gently insert the yellow, cyan, magenta, and black developer units.
Maintaining the printer 141 Note: Make sure each developer unit is inserted into the matching color slot. 13 Remove the red packing strip from the imaging kit. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. 14 Align and then insert the imaging kit.
Maintaining the printer 15 Gently but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated. 16 Insert the waste toner bottle. 17 Insert the right side cover.
Maintaining the printer 143 18 Insert the toner cartridges. 19 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 1 2 20 Close the front door.
Maintaining the printer Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: A reduced print quality may result from using non‑Lexmark toner cartridges. 1 Open the top door. 2 Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit.
Maintaining the printer 3 Unpack the new toner cartridge, and then remove its packaging. 4 Align the new toner cartridge, and then press the cartridge down until it fits into place. 5 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 6 Seal the used toner cartridge in the bag that the replacement toner cartridge came in. For more information, see “Recycling Lexmark products” on page 125.
Maintaining the printer Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Open the top door.
Maintaining the printer 3 Lift the toner cartridge handle, and then gently pull it from the imaging kit. 4 Remove the right side cover. 5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Maintaining the printer 6 Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. 7 Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit. Doing so could damage the imaging kit. 8 Remove the used developer unit.
Maintaining the printer 9 Gently shake the replacement developer unit side‑to‑side before removing it from its packaging. 10 Remove the red shipping cover from the developer unit. 11 Insert the developer unit.
Maintaining the printer 12 Align and then insert the imaging kit. 13 Gently but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated. 14 Replace the waste toner bottle.
Maintaining the printer 151 15 Insert the right side cover. 16 Insert the toner cartridges. 17 Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
Maintaining the printer 152 18 Close the front door. 19 Seal the used developer unit in the bag that the replacement developer unit came in. For more information, see “Recycling Lexmark products” on page 125. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Maintaining the printer Shipping the printer When shipping the printer, use the original packaging.
Managing the printer 154 Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Managing the printer 155 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Reports, and then click the type of report you want to view.
Managing the printer 156 Copying printer settings to other printers Note: This feature is available only in network printers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Clearing jams 157 Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing.
Clearing jams 158 • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it.
Clearing jams 159 1 2 3 4 8 5 7 6 Jam location Message on the display What to do 1 Automatic document [x]‑page jam, open automatic feeder feeder (ADF) top cover [28y.xx] Remove all paper from the ADF tray, and then remove the jammed paper. 2 Standard bin [x]‑page jam, clear standard bin [203.xx] Remove the jammed paper. 3 Fuser [x]‑page jam, open front door to clear Open the front door, then pull the tab and hold the fuser [202.xx] fuser cover down, and then remove the jammed paper.
Clearing jams [x]‑page jam, clear standard bin [203.xx] 1 Open the top door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 161 3 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. a If there is a jammed paper under the fuser, then firmly grasp the paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams b Pull the green lever to open the fuser cover. c If there is a jammed paper in the fuser, then hold down the fuser cover, and then remove the paper. Note: Make sure all paper fragments are removed.
Clearing jams 163 4 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 1 2 5 Close the front door. 6 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]-page jam, open front door to clear fuser [202.xx] 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Clearing jams 2 Open the top door.
Clearing jams 3 Pull the green lever to open the fuser cover. 4 Hold down the fuser cover, and then remove the jammed paper. Note: Make sure all paper fragments are removed.
Clearing jams 166 5 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 1 2 6 Close the front door. 7 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]-page jam, open front door [20y.xx] 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Clearing jams 167 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the front door. 4 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]‑page jam, open front door to clear duplex [23y.xx] 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Clearing jams 168 3 Close the front door. 4 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]‑page jam, open tray [x] [24y.xx] 1 Pull out the tray completely. Note: The message on the printer display indicates the tray where the jammed paper is located. 2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Clearing jams 169 3 Insert the tray. 4 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]‑page jam, clear manual feeder [251.xx] 1 Pull out the standard 250-sheet tray (Tray 1) and manual feeder. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Insert the tray.
Clearing jams 170 [x]‑page jam, clear multipurpose feeder [250.xx] 1 Push the paper release lever in the multipurpose feeder to access the jammed paper, and then gently pull out the paper. Note: Make sure all paper fragments are removed. 2 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 3 Reload paper into the multipurpose feeder.
Clearing jams 171 4 Slide the paper guide until it rests lightly against the edge of the paper stack. 1 2 5 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer > Clear the jam, press OK > . [x]‑page jam, open automatic feeder top cover. [28y.xx] 1 Remove all original documents from the ADF tray. Note: The message is cleared when the pages are removed from the ADF tray. 2 Open the ADF cover.
Clearing jams 172 Note: Make sure all paper fragments are removed. 4 Close the ADF cover. 5 Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guide. 6 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer > Clear the jam, press OK > .
Troubleshooting 173 Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
Troubleshooting 174 Close flatbed cover and load originals if restarting job [2yy.xx] From the printer control panel, try one or more of the following: • Select Scan from automatic feeder, and then press to continue scanning from the ADF immediately after the last successful scan job. • Select Scan from flatbed, and then press to continue scanning from the scanner glass immediately after the last successful scan job.
Troubleshooting 175 Configuration change, some held jobs were not restored [57] Held jobs are invalidated because of any of the following possible changes in the printer: • • • • The printer firmware has been updated. The tray for the print job is removed. The print job is sent from a flash drive that is no longer attached to the USB port. The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model.
Troubleshooting 176 • Make sure that the paper size is correctly set. For example, if Multipurpose Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed. • Cancel the print job. Insert Tray [x] Insert the indicated tray into the printer. Insufficient memory for Flash Memory Defragment operation [37] Try one or more of the following: • From the printer control panel, select Continue to stop the defragmentation and continue printing.
Troubleshooting 177 Load [paper source] with [custom type name] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray with the correct paper size or type, select Finished loading paper on the printer control panel. For non‑touch‑screen printer models, press to confirm. Note: If the printer detects a tray that has the correct paper type and size, then it feeds from that tray.
Troubleshooting 178 Load Manual Feeder with [custom string] Try one or more of the following: • Load the feeder with the correct size and type of paper. • Depending on your printer model, touch Prompt each page, paper loaded or press on the printer control panel to clear the message and continue printing. • Cancel the current job. Load Manual Feeder with [custom type name] Try one or more of the following: • Load the feeder with the correct size and type of paper.
Troubleshooting 179 If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Troubleshooting 180 All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components. Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
Troubleshooting 181 Remove packaging material, [area name] 1 Remove any remaining packing material from the indicated location. 2 From the printer control panel, touch Continue to clear the message. For non‑touch‑screen printer models, press to confirm. Remove paper from standard output bin Remove the paper stack from the standard bin. Replace [color] cartridge, 0 estimated pages remain [88.xy] Replace the indicated toner cartridge to clear the message and continue printing.
Troubleshooting 182 Replace all originals if restarting job. From the printer control panel, try one or more of the following: • Select Scan from automatic feeder, and then press to continue scanning from the ADF immediately after the last successful scan job. • Select Scan from flatbed, and then press to continue scanning from the scanner glass immediately after the last successful scan job. • Select Finish job without further scanning, and then press to end the last successful scan job.
Troubleshooting 183 Replace missing [type] imaging kit [31.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. Install the indicated imaging kit to clear the message. For more information, see the “Replacing supplies” section of the User’s Guide. Replace missing waste toner bottle [82.xy] Install the missing waste toner bottle to clear the message. For more information, see the instruction sheet that came with the supply. Replace unsupported [color] cartridge [32.
Troubleshooting 184 Scanner jam, remove all originals from the scanner [2yy.xx] Remove the jammed paper from the scanner. Scanner jam, remove jammed originals from the scanner [2yy.xx] Remove the jammed paper from the scanner. SMTP server not set up. Contact system administrator. From the printer control panel, press to clear the message. Note: If the message appears again, then contact your system support person.
Troubleshooting 185 Too many flash options installed [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra flash memory. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Too many trays attached [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra trays. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on.
Troubleshooting 186 Unformatted flash detected [53] Try one or more of the following: • From the printer control, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen printer models, press to confirm. • Format the flash memory. Note: If the error message remains, then the flash memory may be defective and need to be replaced. Waste toner bottle nearly full [82.xy] You may need to order a waste toner bottle.
Troubleshooting 187 Action Yes No Step 4 Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment. Go to step 5. Check other electrical equipment plugged into the electrical outlet. Does other electrical equipment work? Step 5 Go to step 6. Check if the cables connecting the printer and the computer are inserted in the correct ports.
Troubleshooting 188 Action Yes No Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact customer support. Is the printer working? Printer display is blank Action Yes No Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel.
Troubleshooting 189 Action Yes No Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? Step 4 a Check if the internal option is selected. The problem is solved. Contact customer support. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs.
Troubleshooting 190 Action Yes Step 4 The problem is solved. Contact customer support. Check if the tray is available in the printer driver. No Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 23. Is the tray available in the printer driver? Paper feed problems Jammed pages are not reprinted Action Yes No The problem is solved. Contact customer support.
Troubleshooting 191 Action Yes No Step 2 a Load paper from a fresh package. Go to step 3. The problem is solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do paper jams still occur frequently? Step 3 Contact customer a Review the tips on avoiding jams. For more information, see “Avoiding support. jams” on page 157. b Follow the recommendations, and then resend the print job. The problem is solved.
Troubleshooting 192 Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Go to step 2. Select one of the Print and Hold options, and then resend the print job. For more information, see “Printing confidential and other held jobs” on page 53.
Troubleshooting 193 Incorrect characters print Action Yes No Step 1 Deactivate Hex Trace mode. Go to step 2. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. The problem is solved. Go to step 2. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Troubleshooting 194 Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. The problem is solved. Go to step 2. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). The problem is solved. Go to step 3. Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job.
Troubleshooting 195 Print jobs do not print Action Yes No Step 1 The problem is solved. Go to step 2. a From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the print job. Do the jobs print? The problem is solved. Go to step 3.
Troubleshooting 196 Print job takes longer than expected Action Yes No Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both. Did the job print? Step 2 The problem is solved. Go to step 3.
Troubleshooting 197 Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Yes No Step 1 The problem is solved. Go to step 2. a Open the trays, and then check if they contain paper of the same size and type. • Check if the paper guides are in the correct positions for the size of the paper loaded in each tray.
Troubleshooting 198 Print quality problems Characters have jagged or uneven edges Action Yes Go to step 2. Step 1 a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: No Select a font that is supported by the printer. Menus > Reports > Print Fonts 2 Select PCL Fonts or PostScript Fonts. b Resend the print job. Are you using fonts that are supported by the printer? The problem is solved. Contact customer support.
Troubleshooting 199 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • From the printer control panel, change the paper size to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? • From the printer control panel, change the paper type to match the paper loaded in the tray.
Troubleshooting 200 Action Yes No Step 1 The problem is solved. Go to step 2. Reduce the toner darkness. a From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. b Resend the print job. Did the gray background disappear? Step 2 a Remove, and then reinstall the imaging kit. The problem is solved. Contact customer support. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Troubleshooting 201 Action Yes No Step 3 a Remove, and then reinstall the imaging kit. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. b Resend the print job.
Troubleshooting 202 Action Yes No Step 3 a Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. b Resend the print job. The problem is solved. Contact customer support. Are the margins correct? Paper curl Action Yes No Step 1 Go to step 2. Adjust the width and length guides. Go to step 3. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5.
Troubleshooting 203 Print irregularities Leading edge ) ) ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. b Resend the print job. No The problem is solved. Do print irregularities still appear? Step 2 Go to step 3. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Troubleshooting 204 Action Yes No Step 6 Contact customer support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the printer control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Go to step 3. Step 2 a From the Quality menu on the printer control panel, reduce the toner darkness. The problem is solved. Replace the imaging kit, and then resend the print job.
Troubleshooting 205 Action Yes No Step 5 From the printer control panel, set the paper texture in the Paper menu to match the paper loaded on the tray. Go to step 6. Go to step 7. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the printer control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Step 2 Go to step 3.
Troubleshooting 206 Action Yes No Step 3 Go to step 4. Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. Go to step 5. Step 4 a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. The problem is solved. From the printer control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray.
Troubleshooting 207 Action Yes No Step 1 a Check if there is packing material left on the imaging kit. 1 Remove the imaging kit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Remove, and then reinstall the imaging kit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. 2 Check if the packing material is properly removed from the imaging kit.
Troubleshooting 208 Repeating defects appear on prints ) ) ) Action Yes a Check if the distance between the defects is equal to one of the 1 Check if the following: • • • • • No 25.1 mm (0.98 in.) 29.8 mm (1.17 in.) 43.9 mm (1.72 in.) • 37.7 mm 45.5 mm (1.79 in.) (1.48 in.) 94.2 mm (3.70 in.) • 78.5 mm (3.09 in.) b If the distance between the defects equals 25.1 mm (0.98 in.), 29.8 mm (1.17 in.), or 94.2 mm (3.70 in.), then replace the photoconductor unit.
Troubleshooting 209 Action Yes No Step 3 a Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. b Resend the print job. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Yes No Do shadow images still appear on prints? Step 4 Replace the imaging kit, and then resend the print job. Do shadow images still appear on prints? Skewed print )E ) D ABC E ABCD E ABCD Action Step 1 Go to step 2.
Troubleshooting Action 210 Yes Step 1 Go to step 2. a Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. b Resend the print job. No The problem is solved. Do streaked horizontal lines appear on prints? Step 2 Go to step 3. From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.
Troubleshooting 211 Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. No The problem is solved. Do streaked vertical lines appear on prints? Step 2 Go to step 3.
Troubleshooting 212 Action Yes No Step 5 Contact customer support. The problem is solved. Action Yes No Step 1 a Remove, and then reinstall the imaging kit. The problem is solved. Go to step 2. Replace the imaging kit, and then resend the print job. Do streaked vertical lines appear on prints? Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Troubleshooting 213 Action Yes No Step 1 Go to step 2. Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. Contact customer support. The problem is solved. Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact customer support. The problem is solved. Action Yes No Replace the imaging kit, and then resend the print job. Contact customer support. The problem is solved.
Troubleshooting 214 Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Check if your software program is using a correct fill pattern. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. b Resend the print job.
Troubleshooting 215 Color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature. For example, red and green can be combined to create yellow. Televisions and computer monitors create colors in this manner. RGB color is a method of describing colors by indicating the amount of red, green, or blue needed to produce a certain color.
Troubleshooting Object type RGB Image RGB Text RGB Graphics 216 Color conversion tables • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. • sRGB Display—Produces an output that approximates the colors displayed on a computer monitor. Note: Black toner usage is optimized for printing photographs. • Display—True Black—Produces an output that approximates the colors displayed on a computer monitor.
Troubleshooting 217 Prints on color transparencies appear dark when projected Note: This problem occurs when projecting transparencies with reflective overhead projectors. To obtain the highest projected color quality, transmissive overhead projectors are recommended. Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, make sure the paper type setting is set to Transparency. Is the paper type setting correct? Step 2 The problem is solved.
Troubleshooting 218 The print appears tinted Action Yes No Adjust the color balance. a From the Color Balance menu on the printer control panel, increase or decrease the values for cyan, magenta, yellow, and black. b Resend the print job. The problem is solved. Contact customer support.
Troubleshooting 219 Scanner unit does not close Action Yes No Check if there are no obstructions between the scanner unit and the printer. a Lift the scanner unit. The problem is solved. Contact customer support. b Remove any obstruction that keeps the scanner unit open. c Lower the scanner unit. Did the scanner unit close properly? Poor copy quality Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display.
Troubleshooting 220 Action Yes No Step 6 Go to step 7. Change the Content Type and Content Source settings to match the document being scanned. Go to step 8. The problem is solved. Go to step 9. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 Go to step 2. Place the document or photo facedown on the scanner glass in the upper left corner. Check the copy settings.
Troubleshooting 221 Action Yes No Step 2 Go to step 3. Change the paper size setting to match the paper loaded in the tray, or load the tray with paper that matches the paper size setting. Check if the paper size setting matches the size of the paper loaded in the tray. From the Paper menu on the printer control panel, check the Paper Size setting. Does the paper size setting match the size of the paper loaded in the tray. The problem is solved. Contact customer Step 3 support.
Troubleshooting 222 Action Yes No Step 4 Turn on the switch or reset the breaker. Go to step 5. Check if the electrical outlet is turned off by a switch or breaker. Is the electrical outlet turned off by a switch or breaker? Step 5 Connect the printer Go to step 6. power cord directly to Check if the printer is plugged into any surge protectors, uninterruptible a properly grounded power supplies, or extension cords. electrical outlet.
Troubleshooting Action 223 Yes Contact customer Check if either the Append time stamp or the Overwrite existing file check support. box is selected in the destination configuration settings. Step 4 Is the Append time stamp or Overwrite existing file check box selected in the destination configuration settings? No Select the Append time stamp or Overwrite existing file check box in the destination configuration settings.
Troubleshooting 224 Action Yes No Step 3 Go to step 4. See “Cleaning the scanner glass” on page 130. Go to step 5. Place the document or photo facedown on the scanner glass in the upper left corner. Go to step 6. See “Print quality problems” on page 198. Go to step 7. Change the Content Type and Content Source settings to match the document being scanned. Problem solved. Contact customer support.
Troubleshooting 225 Cannot scan from a computer Action Yes No Step 1 Go to step 3. Go to step 2. Clear the error message. Go to step 3. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
Troubleshooting 226 Action Yes No Step 2 The problem is solved. Go to step 3. Make sure the printer IP address is correct. a View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. b Open a Web browser, and then type the IP address.
Troubleshooting 227 Contacting customer support When you contact customer support, you will need to be able to describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page.
Notices 228 Notices Product information Product name: Lexmark CX310n and CX310dn Machine type: 7527 Model(s): 211, 231 Edition notice September 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 229 Licensing notices All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the Hewlett-Packard Company.
Notices 230 Taffy Agfa Corporation Times New Roman The Monotype Corporation plc Univers Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc. Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product.
Notices 231 Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options. Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer.
Notices 232 Laser advisory label A laser notice label may be affixed to this printer as shown: DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam. PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.
Notices 233 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 20 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Notices 234 The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Notices 235 European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC, 2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances in electrica
Notices 236 Industry Canada (Canada) Cet appareil est conforme à la norme RSS-210 d'Industry Canada. Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas provoquer d'interférences et (2) il doit accepter toute interférence reçue, y compris celles risquant d'altérer son fonctionnement. Cet appareil a été conçu pour fonctionner uniquement avec l'antenne fournie. L'utilisation de toute autre antenne est strictement interdite par la réglementation d'Industry Canada.
Notices 237 Česky Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES. Dansk Lexmark International, Inc. erklærer herved, at dette produkt overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF. Deutsch Hiermit erklärt Lexmark International, Inc.
Notices 238 Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES. Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG. STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc.
Notices 239 Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal obligations, restrictions, liens, and encumbrances. As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the latest version.
Notices 240 This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneficiaries of this limitation.
Notices 241 The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for IKE and IKEv2 Authentication Using the Eliptic Curve Digital Signature Algorithm (ECDSA) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Index 242 Index Numerics 250‑sheet tray loading 29 650‑sheet duo tray installing 21 loading 29, 33 Symbols [Color] cartridge low [88.xy] 174 [Color] cartridge nearly low [88.xy] 174 [Color] cartridge very low, [x] estimated pages remain [88.xy] 174 [Type] imaging kit low [84.xy] 185 [Type] imaging kit nearly low [84.xy] 185 [Type] imaging kit very low, [x] estimated pages remain [84.xy] 185 [x]-page jam, open front door [20y.xx] 166 [x]-page jam, open front door to clear fuser [202.
Index configuring supply notifications from the Embedded Web Server 155 configuring the Universal paper size settings 29 connecting to a wireless network using PBC, Push Button Configuration method 26 using PIN, Personal Identification Number method 26 using the Embedded Web Server 27 using wireless setup wizard 26 conservation settings conserving supplies 121 Eco‑Mode 122 Hibernate mode 124 Hibernate Timeout 124 Quiet mode 122 Schedule Power Modes 125 Sleep mode 123 conserving supplies 121 contacting cust
Index erasing volatile memory 128 Error reading USB drive. Remove USB. 175 Error reading USB hub. Remove hub.
Index Load Manual Feeder with [paper size] 178 Load Manual Feeder with [paper type] [paper size] 178 loading 250‑sheet tray 29 650‑sheet duo tray 29, 33 card stock 34 envelopes 32, 34 manual feeder 32 multipurpose feeder 34 transparencies 34 loading letterhead paper orientation 40 lock, security 127 M maintenance kit ordering 133 Maintenance kit low [80.xy] 178 Maintenance kit nearly low [80.xy] 178 Maintenance kit very low, [x] estimated pages remain [80.
Index [x]-page jam, open front door to clear fuser [202.xx] 163 [x]‑page jam, open front door to clear duplex [23y.
Index Change [paper source] to [paper type] [paper size] 173 Close door 173 Close flatbed cover and load originals if restarting job [2yy.xx] 174 Complex page, some data may not have printed [39] 174 Configuration change, some held jobs were not restored [57] 175 Defective flash detected [51] 175 Error reading USB drive. Remove USB. 175 Error reading USB hub. Remove hub.
Index printing from a mobile device 52 printing in black and white 50 publications where to find 8 Push Button Configuration method using 26 Q Quality menu 111 Quiet mode 122 R recycled paper using 45, 121 recycling Lexmark packaging 125 Lexmark products 125 toner cartridges 126 reducing a copy 59 reducing noise 122 Reinstall missing or unresponsive [color] cartridge [31.
Index Standard Network menu 84 Standard network software error [54] 184 standard tray loading 29 Standard USB menu 90 Standard USB port disabled [56] 184 statement of volatility 127 status of parts and supplies checking 131 storing paper 45 supplies 129 storing print jobs 52 streaked horizontal lines appear on prints 209 streaked vertical lines appear on prints 211 Substitute Size menu 78 supplies checking status 131 checking, using the Embedded Web Server 131 conserving 121 storing 129 using genuine Lexma
Index 250 U X unacceptable paper 44 uneven print density 213 Unformatted flash detected [53] 186 Universal paper size settings configuring 29 Universal Setup menu 83 unlinking trays 37 Unsupported USB hub, please remove 175 USB port 22 using Hibernate mode 124 using Max Speed and Max Yield 51 using Schedule Power Modes 125 using the printer control panel 12 Utilities menu 114 XPS menu 114 V verify print jobs 52 printing from a Macintosh computer 53 printing from Windows 53 vertical voids appear on pri
