Troubleshooting Guide

ManualsBrandsLG Electronics ManualsAppliancesSIGNATURE 9.0 cu. ft. Electric Dryer with Turbo Steam in Black Stainless

ENGLISH

uSiNg SMArT DiAgNOSiS™

USING Smart Diagnosis

Audible Diagnosis

Should you experience any problems with your dryer, it has the capability of transmitting data to your Smart Phone

using the LG Smart Laundry&DW Application or via your telephone to the LG call center.

Smart Diagnosis™ cannot be activated unless your dryer is turned on by pressing the Power button. If your dryer is

unable to turn on, then troubleshooting must be done without using Smart Diagnosis™.

Smart Diagnosis™ Using Your

Smart Phone

1. Download the LG Smart Laundry&DW application on

your smart phone.

2. Open the LG Smart Laundry&DW application on your

smart phone. Press the right arrow button to advance

to the next screen.

3. Press the Record button on the smart phone and then

hold the mouth piece of the smart phone near the

Smart Diagnosis™ logo on the dryer.

4. With the phone held in place, press and hold Temp.

button for three seconds.

5. Keep the phone in place until the tone transmission

has finished. It takes time on panel displayed.

6. When the recording is complete, view the diagnosis

by pressing the Next button on the phone.

Smart Diagnosis™ Through the Call

Center

1. Call the LG call center at: (LG U.S.) 1-800-243-0000

(LG Canada) 1-888-542-2623.

2. When instructed to do so by the call center agent,

hold the mouthpiece of your phone over the Smart

Diagnosis™ logo on the machine. Hold the phone no

more than one inch (but not touching) the machine.

3. Press and hold the Temp. button for three seconds.

4. Keep the phone in place until the tone transmission

has finished. It takes time on panel displayed.

5. Once the countdown is over and the tones have

stopped, resume your conversation with the call

center agent, who will then be able to assist you in

using the information transmitted for analysis.

NOTE

Smart Diagnosis™ is a troubleshooting feature

designed to assist, not replace, the traditional method

of troubleshooting through service calls. The

effectiveness of this feature depends upon various

factors, including, but not limited to, the reception

of the cellular phone being used for transmission,

any external noise that may be present during the

transmission, and the acoustics of the room where the

machine is located.

Accordingly, LG does not guarantee that Smart

Diagnosis™ would accurately troubleshoot any given

issue.

NOTE

Do not touch any other buttons or icons on the

display screen.

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Summary of content (3 pages)

PAGE 1
USING Smart Diagnosis™ 45 USING Smart DiagnosisTM ENGLISH Should you experience any problems with your dryer, it has the capability of transmitting data to your Smart Phone using the LG Smart Laundry&DW Application or via your telephone to the LG call center. Smart Diagnosis™ cannot be activated unless your dryer is turned on by pressing the Power button. If your dryer is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™.
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46 MAINTENANCE MAINTENANCE Regular Cleaning wWarning Cleaning the Lint Filter Always clean the lint filter after every cycle. To reduce the risk of fire, electric shock, or personal injury when using this appliance, follow basic precautions, including the following: • Unplug the dryer before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electrical shock, or death.
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TROUBLESHOOTING 47 TROUBLESHOOTING Your dryer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If your dryer does not function properly or does not function at all, check the following before you call for service. Problem Possible Causes Solutions Dryer will not turn on • Power cord is not properly plugged in. • House fuse is blown, circuit breaker has tripped, or power outage has occurred.