Troubleshooting Guide

28
Problem Possible Causes Solutions
Cooktop does not
work
•
Cooktop controls are locked.
•
See USING CHILD LOCK to turn off
the CHILD LOCK feature.
•
Circuit breaker has tripped or
fuse is blown.
•
Reset the circuit breaker.
•
Power outage.
•
Check house lights to confirm power
outage.
•
Installation wiring not
complete.
•
Contact the installer or dealer.
Cooktop does not
heat
•
Incorrect Cooking Zone
selected.
•
Make sure the correct control is ON
for the Cooking Zone being used.
•
No power to cooktop.
•
See “Cooktop does not work” above.
Elements turns off
while cooking.
•
Cooktop inner temperature
too High.
•
Check that cooktop has been
installed According to the installation
instructions.
Elements do not get
hot enough.
•
Touch controls may not be
set properly.
•
Check the power level.
•
Cookware may not be shape
or flat or the correct size.
•
Use the recommended cookware.
See the page 8-9.
A fan sound can be
heard.
•
Cooktop inner temperature is
High.
•
This is normal.
The cooling fan will run when any
element is turned on. With the heavy
use the fan may continue to run after
the controls are turned off until the
cooktop has cooled.
BEFORE CALLING FOR SERVICE
Before you call for service, review this list. It may save you time and expense. This list includes
common occurrences that are not the result of a defect in workmanship or materials.
TROUBLESHOOTING