LDP7004N/D Digital Telephone User Guide Version 1.
Table of Contents Emergency Services and Safety Precautions…………..2 Getting to know your 7000 Series handset……………..3 Familiarise yourself with its features…………………....3 Handset keys…………………………….............................4 General Functions…………………………………………...5 Making and Answering Calls……………….....................6 Making and Answering an External Call……………….....6 Making and Answering an Internal Call……………….......7 Placing an external/internal call on hold…………………...
Servicing and Safety Precautions • • • • • • Do not drop or subject the phone to physical shock Do not immerse in water Do not disassemble or attempt to modify the phone in any way Use a damp or anti-static cloth to clean the phone. Do not use a dry or electrostatically charged cloth. Do not use chemical or abrasive cleaners as these could damage the phone. Retain the cardboard packaging supplied with this handset. It should be used if the phone has to be returned for service.
Getting to know your 7004N/D Digital Phone Familiarise yourself with its features Handset Contains a microphone and speaker to allow the user to speak to another party Dial Pad Alpha-numeric keypad used to dial numbers and when storing speed dial numbers and names to memory LCD 1 Line, 16 Character Displays inbound/outbound call information.
Getting to know your 7004N/D Digital Phone Your digital telephone’s keys (1) Speaker Key This is for activating the phone’s speaker whilst on hook. Useful when using a headset or if you wish to speak hands free. Red LED illuminated if off-hook without lifting the receiver. (2) Hold/Save Key Dual purpose key. When in a call it is used to place a caller on hold.
GENERAL FUNCTIONS • Making and Answering External Calls • Making and Answering Internal Calls • Placing an Internal/External Call on Hold • Retrieving an Internal/External Call on Hold • Parking a Call • Retrieving a Parked Call • Call Forward • DDI Call Wait • Call Wait (Camp On) • Answering a Call Wait (Camp On) • Call Pick Up (Directed/Group) • Transfer (Screened/Unscreened) • Using Speed Dial Numbers • Queuing for an Outside Line • Making A Page • Flexible Button Programming • Leaving a Message Wait • A
General Functions Making and Answering calls 01234567890 Always ensure that external parties are informed if you intend to record a call. Making and Answering an external call Fig.1 You can make an external call in the following ways: 1. Lift the receiver and dial 9 2. Dial 9 3. Press the 07777777777 button and dial 9 If using a 7004D your screen will look as per Fig.1 To answer a call press the receiver. Fig.2 button or lift the If using a 7004D your screen will look as per Fig.
General Functions Making and Answering an internal call You can make an internal call in the following ways: 105 1. Lift the receiver and dial an extension number. 2. Dial an extension number. Fig.3 3. Press the button an extension number. If using a 7004D your screen will look like Fig.3 after you have dialled a number. To answer a call press the receiver. button or lift the If using a 7004D Fig.4 shows how your display will appear if you are receiving an inbound internal call. 100 Fig.
General Functions Placing and External/Internal Call on hold Whilst connected to another party (internal or external) press the button. Fig.5 shows that the relevant line on your 7004N/D digital telephone will be flashing to indicate that a caller is on hold. Fig.
General Functions Parking a Call 1. Whilst connected to an external party press the [TRANS/PGM] button, dial a Park Location (601-619 depending on the type of system you have) or press a flexible button labelled as Park and hang up. 2. Once you have parked the caller you can contact another party to inform them that they have a caller waiting. Alternatively, make a page (See page 18 later in the user guide for information on paging). Retrieving a Parked Call 1.
General Functions Call Forward It is possible to forward you phone in a number of ways. The options available are: 0 – Follow-Me (To forward calls from your extension to a temporary location. The forward is activated at the temporary location). 1 – Unconditional (This option allows you to forward all calls immediately to a Station, Hunt Group or the integral Voice Messaging card). 2 – Busy (Destination options are as per option 2. Calls will only forward when you are busy – on the phone).
General Functions Call Forward 1. Dial 554 from your handset. 2..Select a forward option as per page 9. (Example: Select option 4, Busy/No Answer) 3. Select a destination such as # for the integral messaging card or an extension, hunt group or Speed Dial. 4. If you have selected a valid option you will here confirmation tone. 5.
General Functions Call Wait (Camp On) 1. Dial an internal number, 2. You will receive busy tone. 3. Press the button. 4. If the called party answers you can speak with them or simply transfer a call to them. Answer a Call Wait (Camp On) 1. After hearing Call Wait (Camp On) tone finish you existing call or press the button. 2. You will be connected to the caller who has Camped On to your extension. 3. When you have finished speaking you will return to the original caller when the second caller hangs up.
General Functions Call Pickup (Directed) 1. Lift your handset 2. Dial 7 followed by the extension number of the station that is ringing 3. You will then be connected to the calling party. Call Pickup (Group) 1. Lift your handset 2. Dial 566. 3.
General Functions Transfer (Screened) 1. Whilst connected to a caller press the [TRANS/PGM] button. 2. Dial the appropriate extension number or press a flexible button that has been assigned with a station number. 3. Wait for the called party to answer, announce the call and Hang Up. Transfer (Unscreened) 1. Repeat steps 1 to 3 as described above 2. Hang up without announcing the call Calls will ‘recall’ to your station after a pre-set timer for both types of transfer.
General Functions Using Speed Dial Numbers 1. Lift your handset. 2. Press the [SPEED] button. 3. Dial the appropriate Speed Dial (Personal or Speed). 4. A call will be activated. Tip: You will need a printed list of all Speed Dial Numbers (000-099 for Personal, 2000-3499 IPLDK 50/100, 2000-7999 IPLDK 300/300E). Queuing for an Outside Line 1. If no external lines are available when you attempt to make an outside line you will receive busy tone. 2.
General Functions Making a Page 1. Dial the required paging code (see the list of codes on page 55) 2. Your display will look as in Fig.21 3. Hang up once you have finished the page. TIP: It is possible to assign a flexible button as a PAGE Key. Note: You must have permission to make a page that must be set up in programming by a qualified system administrator.
General Functions Conference Call It is possible whilst on a call to set up a conference consisting of up to 6 parties. You will need a flexible button assigned as CONFERENCE. 1. Press the CONFERENCE button whilst in a call. 2. Dial another extension or external number. 3. When the party answers press the CONFERENCE button once to enable you to add another party or twice to set up the conference and allow all parties to converse. Note: You must have a flexible key set up as a conference button.
General Functions Last Number Redial/Redial 01234567890 1.Press the [SPEED] button followed by ¿. a) If using a 7004D the screen will appear as in Fig.6 2. Use the button to find the number you require. The first in the list is the last dialled number. Fig.6 a) You can access up to 10 previously dialled numbers. 3. Press the be dialled. button and the number you selected will 4. To access the redial list you can alternatively assign a flexible button as [REDIAL].
General Functions Do Not Disturb (DND) 1. Dial 553 from your telephone to activate DND. 2. Dial 553 from your handset to deactivate DND.
General Functions Messaging Leaving a Message Wait Notification It is possible to inform a called party (Internal) that you have tried to contact them. (You will need a flexible button assigned as [CALL BACK]. Calling a Busy Station 1. You will receive busy tone. 2. Press the [CALL BACK] button. 3. When the busy part hangs up you will be notified with intermittent bursts of tone, a flashing [CALL BACK] button and a flashing light.
General Functions Answering a Message Wait Notification If a message wait has been left at your extension the will be flashing. 1. Press the light and button button. (If you do not have a [CALL BACK] button dial 557. 2. If an extension has left a message wait and not left a voice message you will call them back. 3. If a voice message has been left you will be taken to your voice messages.
USER PROGRAMMING SAVING YOUR NAME TO YOU PHONE STORING PERSONAL SPEED DIALS CHARACTER ENTRY CHART 7004N/D User Guide | User Programming 22
User Programming Saving your name to your phone This enables colleagues to identify you by your name instead of you extension number . You can store your name as follows: 1. Press the [TRANS/PGM] button and dial 74. 2. Enter your name. (See the character entry chart on page 24). 3. Press the button to save your name to the system memory Note: This may be easier to from a station set up as an attendant that has a display.
User Programming Character Entry Chart Please follow the chart below when entering characters. .
User Programming Storing information under a flexible button There are two flexible buttons that can be programmed as line, extension, feature or speed dial buttons. To assign a feature to a flexible button follow the instructions below: 1. Press the [TRANS/PGM] button and select the flexible button you wish to assign. 2. You may then assign the button in on of the following ways: a. Press the [TRANS/PGM] button again followed by a user programming code. b.
Menu Tree [1] RING [3] AUTH / MOBILE EXTN [6] ANNOUNCEMENT 1.1 TYPE 3.1 AUTH REGISTER 6.1 REC USER GREETING 1.2 ANSWER MODE 3.2 AUTH CHANGE 6.2 LISTEN TIME/DATE 1.2.1 HANDSFREE (H) 3.3 REG MOBILE-EXT 6.3 LISTEN STA NUMBER 1.2.2 TONE (T) 3.4 ACTIVE MOBILE-EXT 6.4 LISTEN STA STATUS 1.2.3 PRIVACY (P) 1.3 SMS MSG DISPLAY 6.5 REC PAGE MSG [4] TIME / CONF-ROOM 1.4 ENBLOCK MODE 4.1 SET WAKE-UP TIME 1.5 SMS/NOTICE DISPLAY 4.2 WAKE-UP DISABLE 1.6 SCROLL SPEED 4.3 ACTIVE CONF-ROOM 1.
1. RING 1.1 TYPE 1.2 ANSWER MODE 1.3 SMS MSG DISPLAY 1.4 ENBLOCK MODE 1.5 SMS/NOTICE DISPLAY 1.6 SCROLL SPEED 1.7 EAR-MIC HEADSET 1.8 ICM RING 1.
Ring Type 1. Press the [TRANS/PGM] button and select option [1] RING followed by option [1] TYPE. 2. The screen shows the current active ring 3. Choose options 1-4 to change to general ring cadence for your 7004N/D Digital Telephone. 4. Press the button to confirm the change. Answer Mode 1. Press the [TRANS/PGM] button and select option [1] RING followed by option [2] ANSWER MODE.
Ring SMS MSG Display Not supported on 7004N/D Digital Telephone. Enblock Mode Reserved for future development. SMS/Notice Display Reserved for future development. Ear-Mic Headset Not supported on the 7004N/D Digital Telephone.
Ring ICM Ring This feature allows you to differentiate the way that your phone rings on intercom calls to the way it rings on inbound external calls. 1. Press the [TRANS/PGM] button and select option [1] RING followed by option [8] ICM RING. (Your display should look as per Fig.33) 2. Select options 1-15. 3. Press CO Ring This feature allows you to differentiate the way that your phone rings on intercom calls to the way it rings on inbound external calls 1.
1.2. COS (Class Of Service) 2.1 COS DOWN 2.2 COS RESTORE 2.3 WALKING COS 2.
COS – Class Of Service COS Down This option allows you to ‘lock’ your phone, preventing unauthorised external calls. 1. Press the [TRANS/PGM] button and select option [2] COS followed by option [1] COS DOWN. 2. Press the button. COS Restore This option returns your phone to normal service, taking off the lock applied above. 1. Press the [TRANS/PGM] button and select option [2] COS followed by option [2] COS RESTORE. 2. Enter your password and the screen should change as per Fig.37. 3. Press the button.
3. AUTH CODE MOBILE EXTENSION 3.1 AUTH CODE REGISTER 3.2 AUTH CODE CHANGE 3.3 REGISTER MOBILE EXTENSION 3.
Authorisation Code/Mobile Extension Auth Code Register You can register a valid authorisation code with this option. A valid authorisation code is required for many features that you may wish to access. 1. Press the [TRANS/PGM] button and select option [3] AUTH/MOBILE-EXT followed by option [1] AUTH REGISTER. 2. Enter a 5 digit authorisation code and press the button. Auth Code Change You can change your authorisation code with this option.
Authorisation Code/Mobile Extension Register Mobile Extension This feature allows to set your mobile or other valid telephone number to receive DDI calls simultaneously to your desk phone. 1. Press the [TRANS/PGM] button and select option [3] AUTH/MOBILE-EXT followed by option [3] REG MOBILE-EXT. 2. Enter your mobile number and press the button. Activate Mobile Extension This allows you to activate the feature that you have set up above. 1.
4. WAKE UP TIME / CONFERENCE ROOM 4.1 SET WAKE UP TIME 4.2 WAKE UP DISABLE 4.3 ACTIVE CONF-ROOM 4.
Wake Up Time/Conference Room Set Wake Up Time With this feature you can set an alarm to ensure you do not miss an important meeting. 1. Press the [TRANS/PGM] button and select option [4] TIME/CONF ROOM followed by option [1] SET WAKE UP TIME. 2. Enter the time that you wish the alarm to go off and press the button. 3. To stop the alarm when it sounds simply go off hook and hang up. Wake Up Disable This allows you to deactivate an alarm that has been set. 1.
Wake Up Time/Conference Room Activate Conference Room Conference Room allows external callers to dial into a multi-party conference. As a user you can set up and deactivate a conference room. 1. Press the [TRANS/PGM] button and select option [4] TIME/CONF ROOM followed by option [3] ACTIVE CONF-ROOM. 2. Enter the number of the conference room you wish to activate, followed by your authorisation code and press the button. 3.
5. MESSAGE 5.1 SET PRE-SELECTED MESSAGE 5.
Message Set Pre-Set Message There are 10 pre-set , 10 Custom and 1 personal text-based messages that you can chose to leave on your 7004N/D Digital Telephone when you are away from your desk. (See page 51 of this user guide for a list of the pre-set messages). 1. Press the [TRANS/PGM] button and select option [5] TIME/CONF ROOM followed by option [1] ACTIVE CONF-ROOM. (Your screen should look as per Fig.46) 2. Enter the relevant message number and follow any on-screen prompts and press the button. 3.
6. ANNOUNCEMENT 6.1 RECORD USER GREETING 6.2 LISTEN TO TIME/DATE 6.3 LISTEN TO STATION NUMBER 6.4 LISTEN TO STATION STATUS 6.5 RECORD PAGE MESSAGE 6.6 ERASE USER GREETING 6.
Announcement Record User Greeting If you have permission you may record a greeting that users will hear based on a forward type set on your extension. (See page 9 for Call Forward Settings). 1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by option [1] REC USER GREETING. 2. You will prompted to press # to start recording. 3. When you have finished recording press 4. Record a message appropriate to the type of forward on your Digital Telephone.
Announcement Listen to Station Number To check your station number: 1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by option [3] LISTEN STA NUMBER. 2. You will then hear a system message telling you the number of your station. Listen to Station Status To listen to your current status (Station Number, COS, Call Forwards): 1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by option [4] LISTEN STA STATUS. 2.
Announcement Erase User Greeting To erase your personal greeting: 1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by option [6] ERASE USER GREETING. 2. Your personal greeting will be erased. Erase Page Message To erase your page message: 1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by option [7] ERASE PAGE MESSAGE 2. Your page message will be erased.
7. SUPPLEMENTARY 7.1 LCD LANGUAGE DISPLAY 7.2 MPB VERSION DISPLAY 7.3 BGM 7.4 REGISTER STATION NAME 7.5 SPEAKER/HEADSET 7.6 HEADSET RING MODE 7.7 WTU STA NUM RCVR 7.8 SERIAL NUMBER 7.
Supplementary LCD Display Language Not supported on the 7004N/D MPB Version Display Not supported on the 7004N/D BGM You can chose to listen to background music through your handset. There are 11 possible music sources. You should check with a qualified system administrator for details of which sources are active. 1. Press the [TRANS/PGM] button and select option [7] SUPPLEMENTARY followed by option [3] BGM. 2. Select the appropriate source (00-11). 3. Press the button. 4.
Supplementary Register Station Name To register your name to your station: 1. Press the [TRANS/PGM] button and select option [7] SUPPLEMENTARY followed by option [4] REGISTER STA NAME. 2. Enter your name and press the button. Speaker/Headset Mode If you wish to connect a headset other than to the headset jack follow the instructions below: 1. Press the [TRANS/PGM] button and select option [7] SUPPLEMENTARY followed by option [5] SPK/HEADSET. 2. Dial 1 for Speaker, 0 for Headset. 3. Press the button.
Supplementary WTU Station Number RCVR Do not use. Reserved for future development. Serial Number Not supported on 7004N/D. PC Phone Lock Key Not supported on the 7004N/D.
USER PROGRAMMING CODES PRE SET MESSAGES GLOSSARY INDEX 7004N/D User Guide | Menu Tree 49
User Programming Codes Codes for programming Flexible Buttons Precede all of these codes by pressing the [TRANS/PGM] button.
Preset Messages Preset Messages Preset messages that can be left in the display of your handset are as follows: 00 PERSONAL/CUSTOMISABLE Message. 01 LUNCH, RTN HH:MM – Use this message if you are away from your desk at lunch. The internal calling party will see this message on their display when the call you. 02 ON VACATION/RTN DATE (MM:DD) – This message will inform internal callers that your are on holiday and your expected return date.
Glossary Glossary LCD Liquid Crystal Display DDI Direct Dial Inward – Allows an external callers to be routed directly to your extension, bypassing reception Hunt Group Feature to allow a number of extension to be group together to answer inbound calls. Used in call centres. Handset The part of the phone that you pick up to answer calls. Also commonly know as the receiver. CTI Computer Telephony Integration. This is the ability to move call handling and general telephony functions onto the PC.
Glossary IPLDK IP enabled, LG Digital Keysystem BGM Background Music. You may select a number of different music sources to play through your handset. MPB Main Processor Board. The ‘brains’ of the phone system. MPB contains all system software and controls all system functions. CO Central Office. American term now widely adopted in the telecommunications industry to describe the local telephone exchange. VMIB Voice Mail Interface Board. Integral Voice Messaging application for the IPLDK telephone system.
Index A A……………………………..…24 Announcement……………..…41 Answer Mode…………….......31 Answering Calls………...……6,7 Answering Message Wait.......21 Authorisation Code…………..38 B B…………………………..……24 BGM……………………....46, 53 Busy Station…………………..20 C C………………………………..24 Call Forward…………………..10 Call Wait (Camp On)…………12 Character Entry…………….…24 CO……………………………...53 CO Ring……………………….30 Conference Call………………17 Conference Room……………36 COS……………………..31, 32 Custom Message……39, 40, 45 D D…………………………….……24 DDI…...…………………..
Index P P……………………………..…24 Page……………………………16 Page Message………......43, 44 Park……………………………...9 PC Phone……………………..48 Pickup………………………….13 Preset Message……39, 40, 51 Programme Codes………......50 Q Q…………………………..……24 Queuing……………………….15 R R………………………………..24 Redial………………………..18 Ring…………….………………27 S S………………………………..24 Serial Number………………...48 SMS (Short Messaging)……..29 Speaker……..…………..3, 4, 47 Speed…....………….3, 4, 15, 23 Station Name……………..23, 47 S Station Number…………………43 Station Status…………………..43 T T………….
