Troubleshooting Guide

ManualsBrandsLG Electronics ManualsAppliancesSIGNATURE 1.0 cu. ft. Front Load Signature Laundry Pedestal Washer in Graphite Steel

ENGLISH

TROUBLESHOOTING

FAQS: FREQUENTLY ASKED QUESTIONS

Q: Can the pedestal washer and the front-loading washer be run at the same time?

A: Yes. The pedestal washer is designed to operate simultaneously under LG manufactured

front-loading washers produced after 2009. It is not designed for operation under LG

toploading washers, LG dryers, non-LG manufactured appliances, or as a standalone unit.

For more information regarding compatibility, visit the LG website at www.lg.com/us/

twinwash.

How much clothing can be loaded in the pedestal washer?

A: The tub is designed to hold a maximum of 4 lb. (One thick bath towel weighs about one

pound when dry.) Do not overload the washer tub. The clothing should fit loosely into the

tub and the lid should close easily.

How much detergent, softener, or bleach should be used per load?

How/when is it added to the machine?

A: Detergent:

• The pedestal washer requires very little detergent. Most normal loads only require 1 tsp

(5 g) of HE detergent. Use a maximum of 2 tsp (10 g) of HE detergent. Do not use a full

detergent pod.

• Pour the detergent in the measuring device/dispenser provided with the machine. Place

the dispenser in the tub with the clothing before beginning the cycle.

• If the dispenser is missing, place the 1–2 tsp. (5–10 g) detergent directly into the tub.

• For more information, see Detergent and Dispenser Use.

Fabric Softener:

• Use ¼ the amount recommended by the manufacturer for a normal load. Use the

dispenser provided with the machine. For instructions, see Using Fabric Softener.

Bleach:

• Do not use liquid or powdered bleach to launder items in the pedestal washer.

To safely and effectively launder items using bleach, use the bleach dispenser in the

front-loading washer.

Q: Can I slide the drawer out while the cycle is running?

A: No. The drawer locks for safety during operation. Pause the cycle to open the drawer.

Q: What if I want to add an item after I've started the cycle?

A: Press the Start/Pause button to pause the cycle. After the drawer unlocks, add the item

and press Start/Pause to restart the cycle. Wash performance may be affected if the item

is added after the first few minutes.

Q: How do I dry out the tub after the cycle is finished?

How do I keep the tub free from mildew and odors?

A: For best care, wipe the lid and tub dry with a soft cloth or towel after use. Leave the

drawer and the lid open to allow maximum air circulation after use. Run the Tub Clean

cycle once a month or more frequently as needed. TCL is displayed after every 30 cycles

as a reminder.

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Summary of content (7 pages)

PAGE 1
TROUBLESHOOTING 25 ENGLISH TROUBLESHOOTING FAQS: FREQUENTLY ASKED QUESTIONS Q: Can the pedestal washer and the front-loading washer be run at the same time? A: Yes. The pedestal washer is designed to operate simultaneously under LG manufactured front-loading washers produced after 2009. It is not designed for operation under LG toploading washers, LG dryers, non-LG manufactured appliances, or as a standalone unit. For more information regarding compatibility, visit the LG website at www.lg.
PAGE 2
6 TROUBLESHOOTING NORMAL SOUNDS YOU MAY HEAR WATER SLOSHING SOUND: The following sounds may be heard while the washer is operating. They are normal. A liquid in the balance ring around the wash basket helps the basket spin smoothly. CLICKING: SOUND OF WATER BEING ADDED AFTER THE WASHER HAS ALREADY BEEN IN OPERATION Lid lock relay when the lid locks and unlocks. SPRAYING OR HISSING: Water spraying or circulating during the cycle.
PAGE 3
TROUBLESHOOTING 27 Problem Wrinkling Possible Cause Washer not unloaded promptly. Washer overloaded. Excessive sudsing Staining Hot and cold water inlet hoses are reversed. Too much detergent or incorrect detergent. Solutions Always remove items from the washer as soon as the cycle is complete. The washer can be fully loaded, but the tub should not be tightly packed with items. The lid of the washer should close easily. Hot water rinse can set wrinkles in garments. Check the inlet hose connections.
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28 TROUBLESHOOTING BEFORE CALLING FOR SERVICE (continued) Problem Washer will not operate Washer not filling properly MFL68267012_E.indd 28 Possible Cause Solutions Control panel has powered off due This is normal. Press the POWER button to turn the to inactivity. washer on. Washer is unplugged. Make sure cord is plugged securely into a working outlet. Water supply is turned off. Turn both hot and cold faucets fully on. Controls are not set properly.
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TROUBLESHOOTING 29 Problem Washer will not drain water Poor stain removal Water leaks every load Possible Cause Solutions Kinked drain hose. Ensure that the drain hose is not kinked. Drain located higher than 96 in. Make sure that the drain hose is no higher than 8 ft. (243.84 cm). above the floor. above the bottom of the washer and is no more than 5 ft. away from the washer. Heavily soiled load. The pedestal washer is designed to gently and effectively care for lightly soiled loads.
PAGE 6
30 TROUBLESHOOTING ERROR CODES Problem The display shows: The display shows: Possible Cause Drawer is not closed properly Lid is not closed properly Solutions Close the drawer and press START/PAUSE button to start the cycle. If the drawer is closed and the drawer lock error message is displayed, call for service Open the drawer and make sure the latch area is free of clothing or other obstructions. Close the lid, shut the drawer, and press START/PAUSE to start the cycle.
PAGE 7
TROUBLESHOOTING 31 Problem The display shows: The display shows: Possible Cause Solutions If the rebalancing operation (see The automatic attempt to rebalance the load above) is not successful, this error was not successful. The cycle has been will be displayed. paused to allow the load to be manually adjusted. The load is too small. Small loads may need additional items to be added to allow the washer to balance the loads.