Use and Care Manual
WARRANTY
LG Hausys SKU: SARGTHD 09/12
LG Hausys offers a 15-year limited warranty on Viatera Quartz Surface, warranting that the material will be free
of manufacturing defects. This warranty covers product defects for a period of fteen years after the date of
installation. If it is determined by LG Hausys or its authorized warranty service agent that a defect in the material
exists within the fteen year period, LG Hausys will, at its sole option, repair or replace the defective Viatera
materials in accordance with the following warranty provisions and exclusions.
Terms and Conditions
The 15 year limited warranty applies to Viatera Quartz Surface materials only.
The 15 year limited warranty applies to Viatera Quartz Surface materials that have been purchased through
The Home Depot and installed by the LG Hausys certied fabricator in accordance with the Fabrication Guide
Book for transportation, storage, handling, fabrication, and installation. Improper fabrication or installation is the
responsibility of the fabricator/installer.
This warranty applies to Viatera Quartz Surface materials that have been properly maintained in accordance with
the Care & Maintenance Guidelines available at: www.LGviaterausa.com
This warranty applies to Viatera Quartz Surface materials that have been permanently installed in an interior
application and have not been moved from the original location.
Exclusions This warranty shall not apply to :
• Products and/or materials that have not been paid in full.
• Issues or occurrences that are inherent characteristics of quartz surfacing, regardless of whether viewed as a
defect by the purchaser.
• Damage caused by faulty or improper fabrication and installation, including but not limited to, seams, seam
performance, and caulking.
• Damage caused by any instability or improper support occurring in the property in which the product has
been installed, including but not limited to, shifting, settling, or movement of the substrate.
• Damage caused to any materials that have been moved, removed or relocated from its original place of
installation.
• Damage caused by any form of abuse, exposure to excessive heat, accidents, or misuse, including but not
limited to, scratches, stains, chips, or cracks.
• Products in which the factory applied surface nish has been altered in any way, and/or damage caused by
chemicals.
• Products installed with known or visible manufacturing defects at time of installation.
• Color variance or variations in color, shape, size, or distribution of particulates inherent in the natural quartz
or natural variations in background color or pattern.
• Other repairs and modications, including but not limited to, plumbing, electrical, tile, and cabinets that may
need to be performed to properly repair or replace the Viatera
®
Quartz Surface materials.
• All outdoor or non-interior applications, regardless of coverage or exposure to the elements.
• LG Hausys is not responsible for damage or injury caused in whole or part by acts of God, job site
conditions, architectural or engineering design, structural movement, acts of vandalism, or accidents.
Viatera 15 YEAR RESIDENTIAL WARRANTY
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