Owner’s Manual

40
ENGLISH
Symptom Cause Solution
I can't connect to the
product in the LG
ThinQ app.
The air purier may be
unplugged.
•
Plug in the air purier.
The wireless router
connected to the product
is not working.
•
Power off the wireless router
then power it on again.
•
Check if there is an Internet
connection problem with the
router.
I can’t register the
product in the LG
ThinQ app.
The product may be
too far away from your
wireless router.
•
Move the product near
the wireless router while
registering it.
Your wireless router may
not be working properly.
•
Some carriers provide routers
that are available to their
members only. If you have an
outdated model, contact your
carrier to have it replaced with
a newer one.
The PM density
levels are different
between the product
and the LG ThinQ
app.
The PM densities may
be for different particle
sizes or the application
may not have updated the
information.
•
Make sure that you are
comparing the PM density
values for the same size
particles.
•
If the PM density values for
the same particle size differ,
the LG ThinQ application
may have a longer delay in
updating than the product.